Hi, new here - Found this thread via google. I would just like to say thanks to T_T for clearing up a hell of alot of confusion with the oil/servicing for my MKV R32 and I have an issue after its recent service, where its been switched from LL to T&D without being given any reason or explaination by the VW dealer.
Hi Ali, and welcome to the forum.
The biggest concern for me now is all the invoice says is "10w-40", nothing else. No VAG oil standard, no brand, no part number, nothing apart from the viscosity. It rasied an eyebrow, as its quite a heavy grade for a modern petrol engine. I'm now thinking this is not the right oil for my engine.
I would go and create merry hell with them. A VW dealer using an utterly non-approved oil . . . that sh!t they have used wants draining ASAP, and filling with the correct VW spec oil, from a 'top' oil manufacturer.
I noted the "reccomended oils" by both OATs, Castrol and Quantum's (TPS) website (data supplied by OATs anyway) says to use the same LL3 504.00 spec oil for both LL and T&D services. Further more the below quote has set alarm bells ringing:
Interesting post here - just in - Glenn post number 3:
http://www.golfgtiforum.co.uk/index.php?topic=98307.0
Yup, spot on. From 2009 calendar year, for cars of model year 2001 and newer, all cars (petrol and diesel) irrespective of service regime, will only use LongLife 3 oils.
And if you have an oil burner with a DPF, then you MUST only use LongLife 3 oils, even on the T&D service.
OK, so by that reckoning 10w-40 will NOT be LL3 oil (it'll be a semi-synth at best).
Yup, at the very best, that will be Quantum Synta, which is a low grade semi-synthetic - but it ONLY approved for diesel engines - and it is NOT approved for ANY VW workshop use at all.
And therefore incorrect for my car. Be it LL or T&D servicing.
Correct, no good at all for your car.
If this is the case, and if this is official info via VAG HQ, then why have the dealers ignored this advice?
Why do you think they are know as 'stealers'. Times are hard, and they need to make a fast buck anyway they can. Virtually all VW stealers seem to be pulling the same trick of not using the correct oil! I suppose they know that for 90% of the time, they can just get away with it!
Can you provide any VAG sourced info or TSB backing up the said change in oil used for servicing for post 2001 cars??? As it would be great to print it out and show it the dealer to ask for an explaination on why they ignored this.
Ask them to load up the ETKA page, input your VIN, then look at the 'engines' section of your specific car (which will be automatically selected after inputting the VIN into ETKA) - and it will clearly state that only 504.00 oil should be used.
Then ask them to do the same with ELSA . . . .
The official Volkswagen Group secure dealer network was advised around July last year that the ONLY oil for workshop use from December 2008 was to be LL3 oil. Unfortunately, whilst I can access this, I can't print it - unless someone knows how to crack the sealed media code?
I'm dropping the car off at the dealers later today for more warranty work (another can of worms: Bill to VW is over £4K so far 
) so suffice to say the dealers are loving me at the moment.
You arn't alone. Just stand your ground, and be prepared to name and shame if they don't rectify the issue.
HTH, and keep us updated.
