Cracked sunroof surround

[SRGTD]

There’s been a few cracked sunroof surrounds reported over on golfmk7.com forum over the years. None are on TCR’s, as that forum has mainly US/Canadian members and the TCR isn’t / wasn’t sold in US/Canada.

A further sunroof issue that crops up periodically over on golfmk7.com is flaking / peeling of the top surface of the section of the surround between the top edge of the windscreen and the front edge of the sliding panel. I thought that this fixed section was glass, but the peeling being experienced by forum members on that forum looks almost like lacquer / clear coat peel on a painted surface.

One for owners with panoramic roofs to keep an eye on.

[CookieMonsterGTi]

My sunroof surround has just cracked for the second time! Dealer is getting VW UK involved now, to say it’s taken the shine off what is otherwise a brilliant car is a bit of an understatement

Oh no!

I think if I have anything else go wrong it will be the last straw and my last VW. I would expect any fix done to the sunroof to be a proper fix that will not reoccur. If it was a brand new model and design maybe it’s ok, but this is an old design now so really should be in hand and resolved properly.

[CookieMonsterGTi]

So, warranty claim was accepted which is good.

However, local VW garage doesn’t have a body shop so advised I need to take it to an approved body shop some distance away.

Thing is it’s hard enough finding time to drop the car off when home schooling and being key workers when it’s close to home let alone that but further away.

On top of this I wonder what the repair will actually be if done by third party. Can imagine the part will be swapped out but that the underlying issue will remain only to reoccur.

Would rather it is carried out by a VW garage so thinking about next steps...

[Watts]

I don't think any VW bodyshop will actually do the work as it'll be a windscreen technician. The panel is removed just like a screen and bonded back on in the same way.

[Rudedog]

Surely the VW dealer should be accepting your car and then they should sort the fitting out themselves what ever that involves?

Any issues would directly be with VW and not the third party?

[CookieMonsterGTi]

That was my expectation.

Why is it for me to do the running around to resolve this when my warranty is with VW.

The where/how it is fixed should be transparent to me from the point of handing the car in.

[Watts]

Perhaps they are not aware of what the repair entails. The windscreen tech can attend their workshop to do the work as they can any other. Might be worth a chat.

[mcmaddy]

That was my expectation.

Why is it for me to do the running around to resolve this when my warranty is with VW.

The where/how it is fixed should be transparent to me from the point of handing the car in.

A VW approved body shop is technically VW so it doesn't make any difference. If the body shop isn't approved and you have issues then that's an entirely different ball ache. Considering some owners are having this declined on warranty or are having to fight to get it fixed I'd say you were already winning.

[DaveT46]

Hi all,

I've unfortunately got the same issue of a cracked sunroof surround, both sides, on my 2020 GTI - I'm naturally not impressed that this has happened, and the inconsistencies of warranty claims.

I was wondering if anybody that had been successful with getting this repaired was based in the North West, and could advise which dealer they used? (or any unfriendly NW dealers I should stay away from!).

Any help appreciated.

[Watts]

Can't help with that but I do hope you get it sorted okay