Cracked sunroof surround

[CookieMonsterGTi]

Well it was only a matter of time. Went out to the car this morning and noticed the crack...

Car hasn’t moved for two weeks. Just sat there in the snow and ice.

Looks like a phone call to VW next week. Another PITA warranty issue. As much as I like the car, the little miles I am putting on it and the problems it has really gives ownership a sour note.   

[Watts]

Bad news, sorry to hear that. I check mine from time to time to see if it's gone again, not a good feeling. Hopefully your dealer will sort it out efficiently.

[Yusee]

Sorry to hear, CookieMonster. Be polite but firm- you should let them know from the outset that one way or another, they will have to fix it.

It does seem to be surprisingly common. Enough for me to think very carefully before buying a car with a sunroof.
I’ve had 2 Bmws and currently a Seat Alhambra with a pan roof, never had any problems of any kind.

I wonder also if this happens more often in cars parked outdoors during winter months?

[CookieMonsterGTi]

Thanks guys.

Just glad I know about this thread so know exactly where I stand.

Do we have confidence in the fix they apply or do you think it will happen again?

Just worried about damage to paintwork etc whilst they attempt to fix it.

[Watts]

Mine was done perfectly with no issues. The seals seem to sit lower now so it might be that the factory was fitting them wrong.

[CookieMonsterGTi]

Thanks Watts, that gives me some confidence!

Booked in now so will see how it pans out

[Watts]

Thanks Watts, that gives me some confidence!

Booked in now so will see how it pans out

Your dealer is playing ball with no arguements? Mine was away 4 days in the end, bit of a pain but as I said, it was a job well done. You might want to photograph around the panel for evidence should there be any damage (unlikely) but also to compare before/after. I can't be 100% sure but the seals just look lower in the recess than they were, perhaps that gives more room for expansion?

[Scott465]

My sunroof surround has just cracked for the second time! Dealer is getting VW UK involved now, to say it’s taken the shine off what is otherwise a brilliant car is a bit of an understatement

[Watts]

That's really bad news Scott, sorry to hear that, is your's a TCR too? I hope it gets sorted but I'm guessing you've lost confidence in the car? Do keep the thread posted with your updates if you can.

[turnipandchips]

Mine went in a couple of weeks ago for the first service and inspection of the crack on mine.
They have agreed its a warranty claim without me needing to press them...It sounded like there was a little push back between my dealer and whoever agrees if its covered under warranty as they can argue its debris off the road that has hit it.

My dealer suggested they have fixed 5 total (Dont know if they were TCR's)

I just need to get around to booking it in for the repair.