Start / Stop button lettering coming away...

[karlak]

I know there was a thread a while ago regarding the lettering coming away on the start/stop button, but just wondered how they are standing up ?

Mine has two areas coming away from the two letter "N"'s.  It went in for a 20K service today, so I pointed it out, but was told it isn't a "warranty issue" and that it can be replaced for around £140.

Anyone else had this problem ?  Weird they can take a door card apart to repair a rattle under warranty, but not replace the button on car that is less than 2 years old.

[Gnasher]

They replaced mine under warranty and have done for others too.

If it wasn't a problem they wouldn't have redesigned it.

[peterdoherty]

had mine replaced under warranty a few weeks ago for the new design one

[karlak]

Thanks Guys,, 

I feel a trip back to the dealer is in order....

[Buggaluggs]

Hello Guys, I have read about this issue before on here, did not give it another thought (I'm alright Jack syndrome) got in the car tonight to put it in the garage, pressed the button, and ouch, the peeling plastic or whatever it is went into the end of my finger and blood came out!  King's Lynn VW, here I come!

[dv52]

Of course it's much better to get the SS switch replaced under warranty, but if you want to just replace the switch cap (assuming that you can buy the switch cap alone), then it's not difficult to do

To get access to the switch module on the centre console see the video below
https://www.youtube.com/watch?v=-UX6UuEYKkM&feature=youtu.be

Once you have the switch module out of the car, CAREFULLY pull-off the switch cap and replace it with the new unit.

It is not necessary to disassemble the switch to replace the cap, but if you want (need) to do this, lever back the tabs as shown below:


Then disassemble the switch module into its constituent parts as shown below (ignore my instructions on the picture - it was used for another purpose):


Re-insert the switch module in the car

QED
Don

[monkeyhanger]

Insist on it getting done under warranty? its a defective part. If there are any exceptions to warranty (VW used to only entertain a year for defective seat coverings) this wont be one of them. If the dealership is insistent then take your warranty/servicing business elsewhere.

[Gnasher]

Of course it's much better to get the SS switch replaced under warranty, but if you want to just replace the switch cap (assuming that you can buy the switch cap alone), then it's not difficult to do

To get access to the switch module on the centre console see the video below
https://www.youtube.com/watch?v=-UX6UuEYKkM&feature=youtu.be

Once you have the switch module out of the car, CAREFULLY pull-off the switch cap and replace it with the new unit.

It is not necessary to disassemble the switch to replace the cap, but if you want (need) to do this, lever back the tabs as shown below:


Then disassemble the switch module into its constituent parts as shown below (ignore my instructions on the picture - it was used for another purpose):


Re-insert the switch module in the car

QED
Don

It's a different part than you think. It's the metal topped button for stopping and starting the engine, not the one that disables the stop/start feature in the bank of buttons next to the gearstick.

[karlak]

Insist on it getting done under warranty? its a defective part. If there are any exceptions to warranty (VW used to only entertain a year for defective seat coverings) this wont be one of them. If the dealership is insistent then take your warranty/servicing business elsewhere.

I have emailed the service advisor I spoke to yesterday and pointed them to the forums where it quite clearly states that Buttons have been replaced under warranty.

Not a good day all round really, as they also told me my Service book was not in the glove box.  Really weird, because I would never have removed it from the last time it was serviced...  I have wondered if it has somehow fallen behind the glovebox - Anyone know if it easily removed ?

[Mk7-GTD]

Insist on it getting done under warranty? its a defective part. If there are any exceptions to warranty (VW used to only entertain a year for defective seat coverings) this wont be one of them. If the dealership is insistent then take your warranty/servicing business elsewhere.

I have emailed the service advisor I spoke to yesterday and pointed them to the forums where it quite clearly states that Buttons have been replaced under warranty.

Not a good day all round really, as they also told me my Service book was not in the glove box.  Really weird, because I would never have removed it from the last time it was serviced...  I have wondered if it has somehow fallen behind the glovebox - Anyone know if it easily removed ?

I agree about insisting on getting it done under warranty.

It would seem as though you have a bad dealer. I wonder if you were to pay for the part would they claim it as a warranty part and get paid twice.

As for the service book, was it not in the folder? If it was then I can't see it being lost down the back of the glovebox. Are you sure you had the service book? It is the first thing I look for when I pick up a new car and when I'm getting a car serviced I always bring the book into the dealers with me when I'm dropping the car off and make sure that it is noted in the paperwork that I have handed it to the person I'm dealing with. That way the book can't go disappearing or if it does we know it is the dealers fault.

I also have them do a full inspection of my car including miles and petrol/diesel to make sure they don't mess about with the car. Two reasons for that, one was back when I had my Mk4 R32 and I left it at the dealers for warranty repairs. Later the next day I was driving rather briskly when I had another car come up behind me and determined not to let him pass(I was a lot younger) put my foot down only to get smoked a few miles down the road by my own car.

The second thing was when I collected another car I noticed the fuel was really down in the car but the miles were the same, but when I checked the trip one duration it was at just under 6 hours so it would seem that they obviously liked the music on my iPod and used my car as their stereo for the day and rather than having to keep turning the system back on they just left the car running.

I personally find it very hard to trust a dealer nowadays.

What dealer are you using?