GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Hawaii-Five-O on 17 May 2013, 11:32
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I ordered my car on 9th April and my car is still not recognised by VW's Track My Order website.
http://www.volkswagen.co.uk/owners/track-my-order
The site has never, I repeat never, acknowledged my order number!
Pretty shocking yeah?
How many more of you are getting the same response?
Thanks
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Mine and my dad's has been there from the day the order went official with VW UK, for all the good it is - my dad's car being tracked as the wrong colour!
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Mine started to show up about a week ago.
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Thanks chaps but id like to hear from anybody who's order number still isn't recognised on the VW website?
I'd like to know if I'm the only one :angry:
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Mine isn't mate, but both my dealer and VW customer service say the same - nothing will be known until after week 22, w/c 27th May. At the moment, an order that says processing gives no more information than one that doesn't even show.
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Thanks Gryzor glad I'm not the only one.
What I'm actually trying to do is ascertain how many folk on here are having the same issue. Then I'm gonna call VW Customer Service back and hit them with some figures.
I don't think it's acceptable that when you've ordered a car, well over a calendar month ago, it still doesn't show on their tracker website. Sh*te.
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I agree mate, the whole Mk7 experience so far has been pi$$-poor! Admittedly I did change my spec which resulted in a new order number, but even my old one only appeared on the site for a brief moment. Let us know how you get on!
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You guys are far to impatient. I'm sure your cars have been correctly processed by your dealership. I wouldn't worry about a stupid tracking system. You just got to bide your time im afraid lads
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Nothing to do with impatience CraigW, read a few of my posts and you'll know I'm happily resigned to a September delivery! Still doesn't stop me acknowledging that the whole ordering process and specification confusion has been a bit of a farce!
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Don't worry Mike, you're not alone. Mine has never appeared on the site and it was ordered nearly a month ago on the 18th April.
Funnily enough, one of the other forum members posted yesterday about a discussion he was having about Lane assist not being available and talking to VW via twitter about it. Well I've never had a twitter or facecloth account, but signed up and started a "tweet" (I think that's what it's called) with VW on Twitter about my car not showing up on the track your order website.
They very quickly wanted to to take it to email and asked for all my details which I sent them. I also enquired as to if the reason mine wasn't showing up because mine had Lane assist on it, and according to the latest information (although how accurate this is no one knows), you apparently can't spec a GTI or GTD with it (even though mine has !). I said is that the reason, i.e. it's a failed or impossible configuration that the system can't understand and that's why it's not on there ?
Well I've not had a definitive answer other than this arrived this morning at 8.55am :
Hi Andrew
Thank you for your contact into our Twitter page regarding your GTD order and providing us with the detailed response below.
We have located your contact details from your order and will pass these onto our Senior Customer Relations Manager, who will be in contact with you today to discuss the details further.
Many Thanks
Social Media Customer Relations Team
Volkswagen UK Customer Services
Now I don;'t know if this is good news or they want to break bad news to me ! Still waiting for them to contact me.
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Jut a quick update, literally as I pressed send for the above post, my mobile rang and it was a lovely lady called Lisa calling from VW customer services. To be fair she was honest in saying it was a courtesy call and she hadn't had time to fully digest my case, but want to make contact to give me her details and assure me that she would look into my queries ASAP.
Whilst she couldn't answer why the order wasn't showing or the query over Lane assist, she did at least confirm that the order was showing in their system and in Germany (and had been since the 19th April - the day after I ordered it). She also said there was no issue with stock allocation to my dealer so that wasn't the issue.
She did say it's more common than you might think for orders not to show, but that as soon as the order is confirmed for a build week 99.9% of the time they do show up. Apparently no GTD's have been allocated build weeks yet (at least for the UK), so she said I wouldn't worry, it's probably more to do with the fact that build dates haven't been allocated yet than anything else, but regardless she will investigate fully and give me a definitive answer by the middle of next week (even if by then she still can't guarantee me a build week).
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Thanks for the update mate. As has been said, I'm sure it's nothing to worry over, but with a significant purchase like a car, you expect better.
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So, the plot thickens. All interesting.
Problem = 3 people (so far)
Hawaii-Five-O
Gryzor
Norbreck21a
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Mine has never showed. :undecided:
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Problem = 4 people (so far)
Hawaii-Five-O
Gryzor
Norbreck21a
Exonian
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Mine has been showing up for about 2 weeks as "processing" until today. Now it is back to "cannot recognise your number"
:angry:
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Problem effecting = 5 people (so far)
Hawaii-Five-O
Gryzor
Norbreck21a
Exonian
Bill_the_Bear
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Are all 5 people serial order tweakers I wonder? Maybe changing the order a few times (adding/subtracting options) is a reason for tracking difficulties? Next week we should maybe all see a little trasparency on our orders like true assigned building dates etc.
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Are all 5 people serial order tweakers I wonder? Maybe changing the order a few times (adding/subtracting options) is a reason for tracking difficulties? Next week we should maybe all see a little trasparency on our orders like true assigned building dates etc.
Not me. I added the performance pack and dynamic chassis control about five days after the initial order and that is the only change I've made. Few weeks later the order appeared on the tracker only for it to disappear now. Not sure if this is good news, bad news, or just that the site is bugged.
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I just added Lane assist the next day after initially ordering on the 18th April. No changes since.
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5 is a lot. But....live in hope chaps that this time next week we should ALL have a confirmed build week!
Well, that's if VW are to be believed about BW22 being the magic time :rolleyes:
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5 is a lot. But....live in hope chaps that this time next week we should ALL have a confirmed build week!
Well, that's if VW are to be believed about BW22 being the magic time :rolleyes:
Until otherwise proven I am assuming VW are trolling us. :tongue:
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should it say the build week on the VW tracker?
My just says confirmed build, but not the actual week.
Dave
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Are all 5 people serial order tweakers I wonder? Maybe changing the order a few times (adding/subtracting options) is a reason for tracking difficulties? Next week we should maybe all see a little trasparency on our orders like true assigned building dates etc.
No, I knew what I wanted from the off. Not been tempted to touch it.
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should it say the build week on the VW tracker?
My just says confirmed build, but not the actual week.
Dave
So you are at stage 2 on the tracker, one past "processing your order"? That's a first on here if you're in the UK as opposed to Ireland or the rest of Europe. I read somewhere that once it is at that stage it'll be built within 4 weeks (it's not in the VW FAQ, which is where I thought i'd read it).
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Are all 5 people serial order tweakers I wonder? Maybe changing the order a few times (adding/subtracting options) is a reason for tracking difficulties? Next week we should maybe all see a little trasparency on our orders like true assigned building dates etc.
Yes - I amended my order to add Keyless Entry on 19 April. Maybe this is why is won't show up on the darn website??
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should it say the build week on the VW tracker?
My just says confirmed build, but not the actual week.
Dave
So you are at stage 2 on the tracker, one past "processing your order"? That's a first on here if you're in the UK as opposed to Ireland or the rest of Europe. I read somewhere that once it is at that stage it'll be built within 4 weeks (it's not in the VW FAQ, which is where I thought i'd read it).
I think someone posted an email they had from VW where it was said that typically its 4 weeks after confirmed build that the built will take place. So the caveat is "typically" but it roughly fits in with the earliest build weeks some of us have been given.
Also, my order is now showing on the tracker again. Odd.
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Problem effecting = 4 people (so far)
Hawaii-Five-O
Gryzor
Norbreck21a
Exonian
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should it say the build week on the VW tracker?
My just says confirmed build, but not the actual week.
Dave
So you are at stage 2 on the tracker, one past "processing your order"? That's a first on here if you're in the UK as opposed to Ireland or the rest of Europe. I read somewhere that once it is at that stage it'll be built within 4 weeks (it's not in the VW FAQ, which is where I thought i'd read it).
Spoke to dealer, I have a confirmed build week of 24!
Dave
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Spoke to dealer, I have a confirmed build week of 24!
Dave
That quote deserves a tread of its own Dave! Well done matey :laugh: :laugh: :laugh:
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Ordered mine on the 18th April, nothing showing yet on the website either.. :whistle:
I have not altered the spec on mine yet.
However, I was planning on doing that tomorrow!! ;) So, I don't think it's related to changing your order at all.
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Problem effecting = 5 people (so far)
Hawaii-Five-O
Gryzor
Norbreck21a
Exonian
Lagerlout
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Same here. Ordered 16th April, still not recognising order number. Well over a month since I signed on the dotted line. :sad:
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Mine is not showing up yet either, although I only ordered mine a week ago.
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4 of the order numbers people have kindly provided me with are not showing up on the website, that is out of 18 in total.
I suggested people give a random name so these may be the same people who've responded in this thread. In fact I suspect 2 of them on your list are 2 of my 4, not sure about the others.
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Problem effecting = 7 people (so far)
Hawaii-Five-O
Gryzor
Norbreck21a
Exonian
Lagerlout
tommygund
DougL
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Going slightly off topic, the track your order website does seem to be pretty lousy. For instance why does it not detail the options you have added. Furthermore, I take it when it goes to build week confirmed status it doesn't actually tell you what the build week is?
It seems far to basic for a company the size of VW. Just thinking how cool would it be if you could watch via the web your car actually going through the production line from start to finish. That would be epic!!
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It's mad when you think about it. If you order a £10 CD on amazon you can track its progress in a customer friendly easy to use interface all the way to your door. But for a £30k car, you feel almost like an inconvenience for asking of its whereabouts weeks and months after you ordered it!
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A week later and mine has appeared as processing.
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Interestingly, so has mine now... Showing as processing.
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Nowt on mine. :sad:
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Problem effecting = 5 people (so far)
Hawaii-Five-O
Norbreck21a
Exonian
Lagerlout
tommygund
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Same here. Mine has now popped up. "processing", still no build week however. At least it seems to be moving along now. We shall see.
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OK
No info to share
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rick2b: Now you're just showing off! :drool:
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Problem effecting = 4 people (so far)
Hawaii-Five-O
Norbreck21a
Exonian
Lagerlout
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Well, mine has popped up finally, but only after I reordered it with a new order number due to a colour and body change. It's showing as processing, no build week or anything like that. Still, progress! ;)
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Incidentally, the order is showing with a Titan Black interior, I assume this is the standard cloth as I want the plaid not the leather!!?
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Incidentally, the order is showing with a Titan Black interior, I assume this is the standard cloth as I want the plaid not the leather!!?
Yes this is what they're calling the cloth option, not exactly accurate.
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Incidentally, the order is showing with a Titan Black interior, I assume this is the standard cloth as I want the plaid not the leather!!?
Yes this is what they're calling the cloth option, not exactly accurate.
Actually even leather gets called this, well that or my processing page is bugged too, but I'm pretty sure it refers to the interior trim not to the seats. All GTIs are Titan Black in this case, its only lower models that you could have a choice.
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Problem effecting = 3 people (so far)
Hawaii-Five-O
Norbreck21a
Exonian
Only three of us now :sad:
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Great, now mine seems to have disappeared after having no problems :angry: :angry:
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Great, now mine seems to have disappeared after having no problems :angry: :angry:
And it's back. Very strange :huh: :huh: :huh:
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Great, now mine seems to have disappeared after having no problems :angry: :angry:
And it's back. Very strange :huh: :huh: :huh:
Any updates to it e.g. changes to spec made recently to your order that might've been getting done electronically?
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Great, now mine seems to have disappeared after having no problems :angry: :angry:
And it's back. Very strange :huh: :huh: :huh:
Any updates to it e.g. changes to spec made recently to your order that might've been getting done electronically?
Added the winter pack a couple of weeks ago, maybe they were updating for that. Will probably put my order back by at least 3 months I reckon :grin:
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Great, now mine seems to have disappeared after having no problems :angry: :angry:
And it's back. Very strange :huh: :huh: :huh:
Same happened to me like a week ago or something for no apparent reason, I was briefly on 5-0's list during the day or so it went missing.
My guess is the database was refreshing or something.
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Well I don't know if this is good news or not, but after nearly 7 weeks of "sorry your order number has not been recognised", I just tried and finally, I'm at least at "Processing your order".
At least I know it's in Wolfsburg, just got to see what the delivery drops out at now (not expecting miracles or a delivery before September TBH).
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Well knock me down with a feather!!!!
Like Norbreck, for the first time in 7 weeks my order number is recognised by the system. Its processing! Hooray!
You don't know how good that makes me feel :smiley:
Still no estimated bw though :(
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Problem effecting = 1 person
Exonian
Only one of us now :sad:
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Well knock me down with a feather!!!!
Like Norbreck, for the first time in 7 weeks my order number is recognised by the system. Its processing! Hooray!
You don't know how good that makes me feel :smiley:
Still no estimated bw though :(
I ordered my GTD on the 15th May, got my order number on the 22nd, and it's been processing ever since. When did you order yours?
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Ordered mine on the 18th April. I believe 5-0 was even earlier.
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17th April for me and still no sign of it.
It's a ghost GTI.
Maybe it'll end up the first mk8 order? :laugh:
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Well, following on from the elation of my order finally appearing on the VW website as "Processing", that was shot down in flames earlier when I had two simultaneous calls, one form Lisa at VW and one from the Dealer. Both started off very cagey which put me immediately on the defensive, and eventually after a bit of flannel, I was told my provisional build week was.....ahem....
Week Bloody 40-41
That would mean a delivery to be in approx week 44-46 (or middle to end of November). !!!! Needless to say I totally threw my toys out of the pram as it seems that the lane assist (which I asked them about 5 weeks ago and was told it was fine), has actually caused the issue and now it's been changed, my order's been pumped to the back of the queue - for something that's their fault not mine.
Needless to say, when the dealer called to ell me (after Lisa), I just said cancel both cars now and I'll pop in later and get my deposit back off you. He's asked me to refrain from cancelling until the end of this week when the MD of the dealership will "try" and pull some strings and see if it can be brought back on track.
That's approx 30-31 Weeks Delivery for a bloody Golf - not a Veyron, when I was originally told 10-12. TBH, if it arrives by mid September I'll take it but not the end of November. It's an absolute joke this - VW are the biggest bunch of idiots, liars and incompetent f*ck-wits I've ever had the misfortune to deal with !
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Week Bloody 40-41
Thats ridiculous and totally their fault for not making the options clear. There is no way they can't fix this by just slotting you in earlier, they'd do that if the CEO of VW wanted a GTI for his daughter or something! Actually, if they don't I'd suggest writing to him explaining the situation and asking if he can personally look into the issue for you.
VW do seem to be making a right hash of what should be a really really simple process. Accurate information on options available and truth and transparency about delivery dates. None of us expect them to wave a wand and bring everything forward but they've made it so none of us have the faintest clue when anything is being made and can't trust anything because everything we hear is immediately contradicted from another source.
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I'm sure there must be a "delay build" button they press every time you or your dealer contacts VW UK, knocking you back a week per press. Week 41 is an absolute joke for something that is down to them.
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That is utterly outrageous.
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Norbreck: If you don't cancel, I would squeeze them for every bit of goodwill they could possibly throw at you whilst also taking advantage of the fact that the p/x price of your current cars are fixed. You should be looking for a healthy additional discount such as getting some of your options free. 5% discount on the whole car is a reasonable place to compromise, ask for 10% maybe you'll get it - shy bairns get nowt.
Really put the guilt trip on them - you are buying 2 cars, that's 2 missed sales if you pull out, you've bought VWs before - really put out the VW brand loyalty. If anything non-warrantiable needs doing between what was your expected build date and pick-up time of the car (such as brakes/tyres/service) then VW UK/dealership should also be picking up the tab as it would not have been your cost to bear had you gotten a timely order fulfillment.
I can see VW UK or your dealer maybe bullsh!tting you further by giving you a non-commital attempt to bring things forward and keep you hanging on the hope they'll come througgh for you. Be firm and insist on promises not "we hope to".
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Norbreck: If the dealership allocation theory holds (why some people can order from a dealership 6-8 weeks after the rest of us and still see sub-BW30 builds) you might be better off cancelling and reordering (without lane assist) with a dealership who hasn't placed a GTD/GTI order yet and has their allowance intact.
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Norbreck: If the dealership allocation theory holds (why some people can order from a dealership 6-8 weeks after the rest of us and still see sub-BW30 builds) you might be better off cancelling and reordering (without lane assist) with a dealership who hasn't placed a GTD/GTI order yet and has their allowance intact.
You'd have to ring around a few places and ask very specific questions about when they can get you one so you don't get any BS. I'd still favour a polite letter to the VW CEO or the CEO of VWUK asking them to look into it for you. You just need that PA to make a few calls and suddenly everything will be easy as pie.
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Norbreck: If you don't cancel, I would squeeze them for every bit of goodwill they could possibly throw at you whilst also taking advantage of the fact that the p/x price of your current cars are fixed. You should be looking for a healthy additional discount such as getting some of your options free. 5% discount on the whole car is a reasonable place to compromise, ask for 10% maybe you'll get it - shy bairns get nowt.
Really put the guilt trip on them - you are buying 2 cars, that's 2 missed sales if you pull out, you've bought VWs before - really put out the VW brand loyalty. If anything non-warrantiable needs doing between what was your expected build date and pick-up time of the car (such as brakes/tyres/service) then VW UK/dealership should also be picking up the tab as it would not have been your cost to bear had you gotten a timely order fulfillment.
I can see VW UK or your dealer maybe bullsh!tting you further by giving you a non-commital attempt to bring things forward and keep you hanging on the hope they'll come througgh for you. Be firm and insist on promises not "we hope to".
Good luck with that. When VW lost my original GTD order back in July 2010 (originally ordered at the end of February), I kicked up a fuss, involving VW UK, my dealer (in the form of the dealer principal and the sales manager) and the parent company of the dealer (the company secretary). All of them got long, detailed letters setting out exactly what happened since the day I ordered. It took them a while to confirm that the order had gone AWOL and apparently it went "to the very top" of VW as they attempted to sort things out. I then got word that they had to re-order the car (after they'd actually done so). So I waited for another four months (the original time that the salesman estimated) and finally got my car. I got the service pack for free and they let me choose up to a certain sum from the accessories catalogue. They managed the service pack fine but forgot half of the accessories I'd asked for and when I tried to buy a set of steel wheels for winter, they said they'd give me them for free. They didn't manage that either, and they suggested that 15" ones would fit when all the information I'd found suggested they wouldn't. Eight months and one day after ordering, I finally took delivery.
What you will also find is that you may get offered a courtesy car after a certain period (16 weeks, I think). I ended up running around in a basic Polo for two months. I was on the dealer's insurance, do I was able to cancel my own and get some money back. So I wouldn't worry about out-of-warranty work on your own car, unless you really want to keep it (I hated mine, so didn't).
So yes, complain, but I wouldn't expect to get anywhere at all. The dealer will wash their hands and say it's nothing to do with them. VW will fob you off saying it's issues in the factory and it'll settle down in due course and please be patient. I assume that they build the cars in batches, depending on what options have been specified; I'm fairly sure that (at least in the days of the Mark 6) they build GTDs and GTIs in batches as well, which adds to the delay.
The only problem with cancelling is that if you really, really want the car, you'll have to wait for it, possibly longer than week 40/41, if you go somewhere else. You also have to wave goodbye to any loss in value of your current car between you ordering and the point at which you cancel, as if you re-order elsewhere, you'll get less for your P/X. I seriously considered cancelling, and was told I would get my deposit back in full, but elected to continue as there wasn't a single car I could think of that I wanted more than a Golf.
I started off with a letter and got invited to my dealer to talk to the dealer principal face to face. Find out their name (I called my dealer and asked) and send them a well-drafted letter (your posts on this forum will provide a sequence of events you can relate). My strategy was to kick up the maximum amount of fuss by involving as many people as I could.
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For one of the worlds largest car companies I am absolutely astounded at how something that should be a pleasurable experience for the customer can be turned into something so bad. the customer service appears to be non existent and looks like the company are solely relying on brand loyalty to sell cars. this is not the way to win peoples loyalty no matter how good you think the VW brand is.
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Good grief. That's utterly ridiculous. :angry: I ordered a new, pretty bespoke Merc first week of April, and I will have it by the end of the month. 12 weeks in total for a specialised car. Utterly bonkers waiting that sort of time for a Golf.
No way I'm waiting that sort of time for mine either, checking with my dealer now and will cancel as I must have a car by early/mid September at the latest.
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For one of the worlds largest car companies I am absolutely astounded at how something that should be a pleasurable experience for the customer can be turned into something so bad. the customer service appears to be non existent and looks like the company are solely relying on brand loyalty to sell cars. this is not the way to win peoples loyalty no matter how good you think the VW brand is.
Trouble is that most orders placed as early as ours and with no test drives at the point of ordering are driven by VW loyalty. Not many people would order a new £25k car without having driven one first unless they're VW fans who'll know pretty much what they're getting, aside from MK7 performance tweaks. Give it until Christmas to get all the early adopters out of the way and everyone else who orders a GTI/GTD will probably seeing theirs within 12 weeks of ordering.
Early adopters always get shafted with VW - went through the same thing with my 1st Scirocco.
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Right, now I've slept on it and had a good rant with the wife, whilst still not happy (far from it), I've become a little more pragmatic overnight.
The way I see it is simple, if I am unhappy, then I can vote with my wallet and cancel. The fact that I've been a loyal customer of VW for over 10 years and have purchased 6 straight cars from them in this day and age means nowt, zip - I now accept that.
So looking around last night at an alternative to the Golf, I only really short-listed 2 models that I guess I would be "happy" with. One is the Audi A3 Sportback S-Line (similar price or maybe a touch cheaper than the GTD), however the boys over at Audi-Sport.net, are all moaning at the extended delivery times for these models, with 6 months being quite normal. So If I cancel the Golf, I would probably get the Audi no quicker than if I stuck with the Golf.
The other option was a BMW (yes I know, I know :grin:) 320D M-Sport with a few toys. Trouble with this option is that although the guys over at BMW say they can get me a factory order for an order placed this week delivered by the end of July, price wise, it's about another £3k more than the Golf (and with not as good a trade in).
The other factor to consider is the wife's car. Whilst she is more than happy to cancel the order for her Polo GT (that's just about to arrive), on looking around last night, she finally admitted that there's no other car in this price bracket that really meets her requirements. Only a Mercedes SLK 55 AMG got her interested, but at over £50k, funnily enough I said NO !
In the cold light of day, I've come to realise that the Golf ticks all the boxes for me and is the car I really want, so whilst I'll be keeping the pressure on with VW UK and the Dealer (I've just written a stinking letter to the dealer principle of my ordering dealer), I guess I'll have to hunker down, and accept that VW just screw everyone over and accept that the car is going to be 3 months later than promised.
The "only" silver lining is that the part ex price on my Scirocco is fixed in stone, so my collateral is increasing on the car (and therefore my deposit required decreasing), and that the VW will hopefully end up with a car (my Scirocco that is), that will be worth less than market value and give them a cold. I'll also be pushing for more goodwill gestures such as contributions to some of the options, free fuel etc. etc. however I'm not sure how realistic that will be.
I think the best thing is just to forget about the car for now, enjoy the Scirocco over the summer (it is after all a beautiful car), enjoy my 50th Birthday on Friday (yes money and presents gratefully received :grin:), have a good summer holiday and accept that the Golf will be here when it's here..........
Not sure that VW will get my business next time though.
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Norbreck21a: I regularly see some canny deals on nearly new 320D M sports through the Lookers group. Been slightly tempted a few times. Being rep-mobiles they don't hold their value as well as you'd expect, making them a good 2nd hand buy. My primary reason for going VW is the residuals. Yes they're good cars, but there are others out there similarly good, but none hold their value as well as the Golf and give as good a package (standard spec). If VWs held their value similarly to an Alfa or Ford, i'd be considering something else, or buy 2nd hand.
Ever consider an A1 over the Polo for the wife? Should hold it's value considerably better (i've never understood why Polo residuals are so poor next to the Golf's).
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monkeyhanger: Yeah, funnily enough the A1 was on the short-list, ( 1.4TFSI 3 Door S-Line), and that is still a possibility, however the lead times on these are not great, and funnily enough, despite the A1 and Polo being built on the same platform, the rear headroom and legroom appears quite a bit smaller. Also the wife prefers the interior of the Polo (clean lines) over the bit fussy interior of the A1 (the seats are superb though).
So just, it's definitely a possibility if things eventually go tits up :grin:
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monkeyhanger: Yeah, funnily enough the A1 was on the short-list, ( 1.4TFSI 3 Door S-Line), and that is still a possibility, however the lead times on these are not great, and funnily enough, despite the A1 and Polo being built on the same platform, the rear headroom and legroom appears quite a bit smaller. Also the wife prefers the interior of the Polo (clean lines) over the bit fussy interior of the A1 (the seats are superb though).
So just, it's definitely a possibility if things eventually go tits up :grin:
I'm really sold on the S-line seats in the A1, the GTI/GTD seats look very poor in comparison (looking too much like standard Golf seats). Unless you're piling in on the extras, you might find an A1 being built currently for general stock/no allocated owner. When you look at an S-line it is money well spent. Would the A1 see many rear seat passengers? What are your options on cancelling the Polo anyway? Is that officially late? I got the impression that it was nigh-on built already. With the Polo being out a while I didn't anticipate any major lead times with ordering one.
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Just done the daily checking on the trackler website and it can't find my order number. Is the tracker knacked right now or maybe they're changing the status of my order?
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Just got my order no off dealer (ordered mid May) and its showing as processing.
The dealer also said "the vehicle has gone to code 10 at the factory which means the has been accepted and very shortly we should get a confirmed production slot"
Is this code 10 just dealer BS?
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I think MH is right. They've obviously calculated that it will cost them less to have fewer slots than needed to cover early orders than it will to increase production capacity for the early period to keep us happy! That or they just haven’t considered it… which I wouldn’t put past them. I had thought that because we get them later than Europe it would help spread out the initial flood of orders somewhat. Hmm.
So looking around last night at an alternative to the Golf, I only really short-listed 2 models that I guess I would be "happy" with. One is the Audi A3 Sportback S-Line (similar price or maybe a touch cheaper than the GTD), however the boys over at Audi-Sport.net, are all moaning at the extended delivery times for these models, with 6 months being quite normal. So If I cancel the Golf, I would probably get the Audi no quicker than if I stuck with the Golf.
The other option was a BMW (yes I know, I know :grin:) 320D M-Sport with a few toys. Trouble with this option is that although the guys over at BMW say they can get me a factory order for an order placed this week delivered by the end of July, price wise, it's about another £3k more than the Golf (and with not as good a trade in).
Ooooooooooooooooooor. You could try something like this:
http://goo.gl/oNNYV
:evil: Heh heh heh! (dives for cover)
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Well, I spoke to my dealer and they tell me that my first order is week 33 and the amended order I placed going from a 5 door to a 3 door is week 35. They are obviously keeping their first order and have spec amended it for another customer. Changing from a 5 door to a 3 door meant a completely new order.
So 35 is last week of August, the dealer is saying delivery by mid September. This was ordered on the 21st of May, so we're talking four months or 16 weeks which is still quite slow, but reasonable.
Feel sorry for the others who are being pushed out way longer than this, must be something in the spec that's causing this that VW is not ready with? Can't see any other explanation for it.
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Feel sorry for the others who are being pushed out way longer than this, must be something in the spec that's causing this that VW is not ready with? Can't see any other explanation for it.
Doesn't seem to be spec to be honest. I know that is the reason they always give, but we have examples of orders with pretty much every option on both short and long lead times. I strongly suspect that the dominant factor here is dealer slots allocation. If you order from a dealer that hasn't used all its allocation you get a shorter lead time than if you are a long way back in your dealer's queue. Bigger dealers have more slots it seems, but then they take more orders.
I'm not sure what happens if a dealer doesn't use all their allocation. Lets say hypothetically that a typical dealer is given an allocation of one GTI per calender month. If no one places an order (and maybe the dealer already has one on the forecourt and doesn't want another) then does that slot become defunct and everyone bumps up the queue by one? I think this must be the easiest method. So when dealers say things "may" come forward I guess they are hoping demand from other dealers will not be at maximum.
Why things get moved back is harder to explain. A change to your order can cause it we have confirmed, but not every change does, so its somewhat inconsistent. It could also be that VW deal out slots but assume a certain percent will go unfulfilled and in this case they have underestimated the number of orders. If so the repercussions of this may still be filtering through the system as they work out the most optimal way to build the cars and then inform the dealers who inform us etc... Sounds like the dealers have to actively "check" on an order rather than automated alerts of every change. Perhaps there are too many changes so alerts would be overkill.
Next time I speak to Lisa at VW I'll see if I can get her to comment on this theory.
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Well Lisa spoke to me over lunchtime following my email reply to our conversation yesterday where I reiterated my utter disgust with VW over the whole shambles. To be fair it's not her fault, but she is, unfortunately for her, the face of VW UK. So I was polite but hard.
The long and short of it is whilst she is having sales check my order to see a) what happened to it and b) if it can be brought forward, truth is I really think VW UK are clueless as to what is happening. She also happened to let slip that she had to have a similar conversation with a number of other people and also admitted that VW UK must shoulder a portion of the responsibility with the dealers for the cock ups and errors in communication along with unrealistic delivery promises.
Of course, non of this gets me my car any quicker !
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Norbreck21a: I do wonder whether dealers give out estimates of availability without consideration to allocation e.g. allocation slots would suggest that for any given dealer, if they had 2 GTI/GTD customers order within a day of each other they'll still be a month or so apart on the delivery times.
Maybe some dealers are wiser to this than others. If Dealer A gives you £14k offer for your part p/x and dealer B gives you £15k, is dealer A being tight with the valuation or do they know there's a long wait and price up your part-ex for what it'll be worth in 4 or even 5 months time vs Dealer B who prices up for 3 months time?
Any hint of goodwill gestures being forthcoming Norbeck?
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You could be right bud, however I was supposed to be the second ever order for a GTI / GTD with my dealer back in April, and Warrington VW are a large dealer and I'm told have very good allocations. In any case, being only the 2nd, I should have been right at the front of the queue.
I haven't pushed yet for compo, as if they manage (miraculously) to pull my order back on track to what I was expecting, i.e beginning of September, which I don't think is unreasonable for a mid April order, then I'll just let it go. If however it stays as a November delivery I will go after them for everything I can get.
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Well f**k my hat, my car is finally showing on the 'Track My Order'.
Now what makes that interesting is that I had a PM from another member (Hi :smiley: ) asking me to contact VW as he was curious as to why mine being a relatively early build with no changes to spec was still not showing.
I knew there was no point in hassling the dealership as I've been around through all of the mk6 launch and kind of knew what to expect. I know the dealer has a big fleet contract and I know mine won't have been anywhere near the first of the orders from the dealer (though most will have been GTDs I'd have thought).
I'm not changing car for any specific reason other than the fact that I just had a good feeling about what VW would do with the mk7 GTI knowing the mk6 had fallen behind the competition and was pretty poorly specced as standard offering poor value.
So I've been quite relaxed about the whole affair, reading the stuff on here keeps me up to date with what's happening; every day is a school day and all that.
So prompted by another member (Hi :cool: ) and out of curiosity I just sent a very simple email to VW CC asking why my order wasn't showing.
Hey presto 24 hours later I get a reply back and nearly 48 hours later I check back and see it is now on the TMO bit of the VW UK website.
Now get this: Ordered 17 April, fairly basic spec that has never changed (PP, poverty nav, park assist and camera [cos they were cheap]), manual 3 door.
Drum roll...
... build week 40 so basically October which means November delivery?!!!
All air let out of my balloon!!!
Might as well have done what I usually do and bought an ex demo dealer thrash car after protracted negotiations over many months as it wouldn't have been any slower going. :cry:
Fair chance of dealer allocation playing a big part here though so will just have to wait. And wait. And wait...
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Ordered 17 April, fairly basic spec
... build week 40
which means November delivery?!!!
dealer allocation playing a big part here
This is exactly what I think is going on. Its not the spec that is the problem. We don't see anything like 'all DSG orders arriving later' etc... what we see is that depending on what dealer you go to (i.e. depending how many orders they have placed already) there is a bigger or smaller delay.
EDIT:
Incidentally, with a BW 40 you will have been waiting 34+ weeks. Even if we are nice and start the clock running at wk22 that is still 18+ weeks, probably 20. So when they say 20 weeks is the absolute maximum that is, shall we say, "optimistic" as well.
Pah, we're in for the long haul on this... well, some of us are!
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Ordered 17 April, fairly basic spec
... build week 40
which means November delivery?!!!
dealer allocation playing a big part here
This is exactly what I think is going on. Its not the spec that is the problem. We don't see anything like 'all DSG orders arriving later' etc... what we see is that depending on what dealer you go to (i.e. depending how many orders they have placed already) there is a bigger or smaller delay.
EDIT:
Incidentally, with a BW 40 you will have been waiting 34+ weeks. Even if we are nice and start the clock running at wk22 that is still 18+ weeks, probably 20. So when they say 20 weeks is the absolute maximum that is, shall we say, "optimistic" as well.
Pah, we're in for the long haul on this... well, some of us are!
With any luck those of us that are having to wait so long might have a few less niggles cos they'll have had ages to sort them out!! ;D
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Well f**k my hat, my car is finally showing on the 'Track My Order'.
Now what makes that interesting is that I had a PM from another member (Hi :smiley: ) asking me to contact VW as he was curious as to why mine being a relatively early build with no changes to spec was still not showing.
I knew there was no point in hassling the dealership as I've been around through all of the mk6 launch and kind of knew what to expect. I know the dealer has a big fleet contract and I know mine won't have been anywhere near the first of the orders from the dealer (though most will have been GTDs I'd have thought).
I'm not changing car for any specific reason other than the fact that I just had a good feeling about what VW would do with the mk7 GTI knowing the mk6 had fallen behind the competition and was pretty poorly specced as standard offering poor value.
So I've been quite relaxed about the whole affair, reading the stuff on here keeps me up to date with what's happening; every day is a school day and all that.
So prompted by another member (Hi :cool: ) and out of curiosity I just sent a very simple email to VW CC asking why my order wasn't showing.
Hey presto 24 hours later I get a reply back and nearly 48 hours later I check back and see it is now on the TMO bit of the VW UK website.
Now get this: Ordered 17 April, fairly basic spec that has never changed (PP, poverty nav, park assist and camera [cos they were cheap]), manual 3 door.
Drum roll...
... build week 40 so basically October which means November delivery?!!!
All air let out of my balloon!!!
Might as well have done what I usually do and bought an ex demo dealer thrash car after protracted negotiations over many months as it wouldn't have been any slower going. :cry:
Fair chance of dealer allocation playing a big part here though so will just have to wait. And wait. And wait...
Exonian - can you clear your PM inbox. I want to mail you :)
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Sorry! Didn't realise I had so many!!
I've made a hole in them
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Ordered 17 April, fairly basic spec
... build week 40
which means November delivery?!!!
dealer allocation playing a big part here
This is exactly what I think is going on. Its not the spec that is the problem. We don't see anything like 'all DSG orders arriving later' etc... what we see is that depending on what dealer you go to (i.e. depending how many orders they have placed already) there is a bigger or smaller delay.
EDIT:
Incidentally, with a BW 40 you will have been waiting 34+ weeks. Even if we are nice and start the clock running at wk22 that is still 18+ weeks, probably 20. So when they say 20 weeks is the absolute maximum that is, shall we say, "optimistic" as well.
Pah, we're in for the long haul on this... well, some of us are!
With any luck those of us that are having to wait so long might have a few less niggles cos they'll have had ages to sort them out!! ;D
Ha! Been thinking it, just didn't want to say it :tongue: late 30s is hardly "first off the line" is it?
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Moved to BW confirmed this morning :smiley: :smiley: I think im one of the few who has struck lucky with their dealership. Everything they have said so far had been pretty much spot on
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Moved to BW confirmed this morning :smiley: :smiley: I think im one of the few who has struck lucky with their dealership. Everything they have said so far had been pretty much spot on
Great news! Does that correspond with you being given a BW of 27?!
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I wonder whether there are any patterns to be gleaned from anyone who's had a significant bump to their order in the last few weeks. There are still people here getting their BW26/27 orders seemingly going through on time, and at varying specs.
As both me and my dad have ordered Tornado Red and both have been bumped back to week 33 (+7 weeks for me, +3 weeks for my dad), I wondered whether the colour had anything to do with it.
Supply issues with Tornado Red paint (sounds ridiculous to me too!)? Are the recently delayed orders all of a certain colour?
I'm getting less enthusiastic about my order on a daily basis.
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Supply issues with Tornado Red paint (sounds ridiculous to me too!)? Are the recently delayed orders all of a certain colour?
I'll let you know next week when my TR order is supposed to switch over to BW confirmed!
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Moved to BW confirmed this morning :smiley: :smiley: I think im one of the few who has struck lucky with their dealership. Everything they have said so far had been pretty much spot on
Great news! Does that correspond with you being given a BW of 27?!
Yes seems to correspond to BW27. I still can't understand why some orders are going through quicker than others. I ordered on 6th May, way behind some others on here and yet (touch wood) I've been lucky so far. I genuinely feel for those who ordered way before me and are being quoted some ridiculous lead in times.
Do you think it's anything to do with where you live because orders in Ireland and Scotland appear to be getting processed quicker??
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I have a theory, it might be due to Germany getting stuffed by the Yanks in the football. Entire workforce gone off in a huff? :evil: :grin:
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There is definitely a trend that Ireland & Scotland are getting orders before us chaps in England - boo! :laugh:
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Hi All,
Until about an hour ago my order was showing up as processing, now it’s showing up as "Sorry, we can't find this order number. Please check your order tracking card and try again or contact your retailer. “I am really hoping that this means it’s about to show up as build week confirmed
Last time I spoke to my dealer last Friday he said estimated build week 28, which I think is 5 weeks away on Monday.
Cheers,
Phil
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Phil, BW28 is 4 weeks from Monday - so you should be seeing your BW move to confirmed anytime up until this time next week (like me :smiley:)
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I am getting my weeks muddled up! Unfortunately it has now gone back to processing :sad: Hopefully there will be an update soon.
Cheers,
Phil
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There is definitely a trend that Ireland & Scotland are getting orders before us chaps in England - boo! :laugh:
I Specifically asked Lisa about this trend and was assured it must be coincidence. Still think dealer allocation is the dominant effect on lead times but as we have builds assigned the may be some shuffling to optimise the factory?
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Yeah, there's defo something in dealer allocation. And maybe Ireland/Scotland dealers getting theirs first as makes sense to ship all the cars to the same country in one hit?
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Mine has gone from not recognised to processing 2 weeks after ordering. Is any one else's upholstery listed as Titan black?
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Mine has gone from not recognised to processing 2 weeks after ordering. Is any one else's upholstery listed as Titan black?
Yep, mine for a GTD - which is a little worrying! I'm hoping it will just change once the order is processed.
Your car: New Golf GTD 2.0 TDI 184 PS 6-speed Manual 5 Door
Colour:Tornado Red
Upholstery:Titan Black
Which dealer? - Mine is Stoke VW
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Everything is Titan Black, don't worry about it.
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My number is now not recognised!
I'm a little worried. :cry:
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Everything is Titan Black, don't worry about it.
Cheers Bill - I was a little worried there for a while! :smiley:
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My number is now not recognised!
I'm a little worried. :cry:
This does happen. Don't worry thought I would bet it is back by now? Periodically people become "not recognised" for a short period. I think it must be due to the server being busy (updating maybe) and so far it has only ever been temporary.
Everything is Titan Black, don't worry about it.
Cheers Bill - I was a little worried there for a while! :smiley:
No prob. For the GTI and GTD there is only one trim level available, so every one's cars are Titan Black. The seats and exterior colour, which are options, are different.
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Everything is Titan Black, don't worry about it
I spoke to my dealer about 'Titan Black' as I was a little concerned too.
He assured me that it refers to the colour of the internal roof lining & not the seats.
The seats for all GTD's are Jacara Grey cloth, so no need to worry. :smiley:
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There is definitely a trend that Ireland & Scotland are getting orders before us chaps in England - boo! :laugh:
I Specifically asked Lisa about this trend and was assured it must be coincidence. Still think dealer allocation is the dominant effect on lead times but as we have builds assigned the may be some shuffling to optimise the factory?
Well I am from Northern Ireland and ordered from the biggest dealer in Belfast and my order is still 'processing'. :sick:
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My order has just appeared on the 'Track my Order' website as "Processing"....
However, I have chosen Lane Assist as an optional extra at my dealer. Does this mean the order will not get past processing? Has anyone confirmed that the new GTI can not get Lane Assist as i'm sure they're was a post of someone who had it on their GTI in Germany... very confusing this one!
If not i'm gonna have to trade it for Dynaudio :evil:
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My order has just appeared on the 'Track my Order' website as "Processing"....
However, I have chosen Lane Assist as an optional extra at my dealer. Does this mean the order will not get past processing? Has anyone confirmed that the new GTI can not get Lane Assist as i'm sure they're was a post of someone who had it on their GTI in Germany... very confusing this one!
If not i'm gonna have to trade it for Dynaudio :evil:
I'd call your dealer ASAP. See these two posts for some of the problems it has caused:
http://www.golfgtiforum.co.uk/index.php?topic=254547.msg2335889#msg2335889
http://www.golfgtiforum.co.uk/index.php?topic=253926.msg2338054#msg2338054
It's shocking, SHOCKING, that this is a problem they know about and are dealing with other unhappy customers... yet they still have orders on their system they apparently haven't fixed weeks later! Did they not send a memo to all dealers immediately this became apparent? Are people ordering lane assist on new orders even now? Wow.
It's a VW screw up so don't let them fob you off and bump your order back, make it clear you want it confirmed exactly what effect this will have on lead time and make sure they get real information from Germany and don't just say its fine only to then revise your BW backwards a few weeks later...
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My order has just appeared on the 'Track my Order' website as "Processing"....
However, I have chosen Lane Assist as an optional extra at my dealer. Does this mean the order will not get past processing? Has anyone confirmed that the new GTI can not get Lane Assist as i'm sure they're was a post of someone who had it on their GTI in Germany... very confusing this one!
If not i'm gonna have to trade it for Dynaudio :evil:
I'd call your dealer ASAP. See these two posts for some of the problems it has caused:
http://www.golfgtiforum.co.uk/index.php?topic=254547.msg2335889#msg2335889
http://www.golfgtiforum.co.uk/index.php?topic=253926.msg2338054#msg2338054
It's shocking, SHOCKING, that this is a problem they know about and are dealing with other unhappy customers... yet they still have orders on their system they apparently haven't fixed weeks later! Did they not send a memo to all dealers immediately this became apparent? Are people ordering lane assist on new orders even now? Wow.
It's a VW screw up so don't let them fob you off and bump your order back, make it clear you want it confirmed exactly what effect this will have on lead time and make sure they get real information from Germany and don't just say its fine only to then revise your BW backwards a few weeks later...
Cheers mate. All cleared up now. Been put back into the difficult decision of which extras to get instead of the Lane Assist now...what is wrong with the configurations, seriously.
Am I right in understanding that the Colour MFD is standard on the GTI yet for some reason still an option in the configurator? Along with Lane Assist, that's two optional extras we can choose but can't have! :/
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Am I right in understanding that the Colour MFD is standard on the GTI yet for some reason still an option in the configurator? Along with Lane Assist, that's two optional extras we can choose but can't have! :/
Have a look here http://www.golfgtiforum.co.uk/index.php?topic=254858.0
states: "Multi function display colour screen "
They are listed on my company car order system, and are usually correct :)
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Yep, colour MFD is standard.
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Am I right in understanding that the Colour MFD is standard on the GTI yet for some reason still an option in the configurator? Along with Lane Assist, that's two optional extras we can choose but can't have! :/
Have a look here http://www.golfgtiforum.co.uk/index.php?topic=254858.0
states: "Multi function display colour screen "
They are listed on my company car order system, and are usually correct :)
Cheers buddy, just can't believe the configurator is still wrong after all these months.
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The other one everybody looks for is
Illuminated door sills
and that's on the list too :wink:
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Interestingly - just looked...
Carbon Grey has now appeared on the list of colours !!
and Lane Assist is longer there!
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That's awesome - I can finally configure the car I have ordered. VW seem to getting their stuff together - next thing you know we will all have confirmed BW's.....
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That's awesome - I can finally configure the car I have ordered. VW seem to getting their stuff together - next thing you know we will all have confirmed BW's.....
Confirmed BW ! You must be feeling lucky - better get a lottery ticket for the euro millions!
What fek's me off is that Carbon was not an option for my order! so I went for red - lol
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That's awesome - I can finally configure the car I have ordered. VW seem to getting their stuff together - next thing you know we will all have confirmed BW's.....
Hold on now, lets not get ahead of ourselves! :grin: :grin: :grin: