blimey!! how old is your car??waht sort of warranty are VW going to provide for the repair bearing in mind its a 6 year paint warranty (or something along those lines)
thats really not right !!, do you know what caused it ?
so the rubber has worn away at the paint ?, perhaps doors are pulled in to tightly on the latch ?, or are they left to get dirt ingrained into them ?Anyway not good that, hope you get it sorted to a satisfactory manner