Engine cover!

[davo245]

I have just sent email asking the question will let you all know the reply (if any)!

Maybe a few of us should do the same may hurry the job up.

I think that your idea of others emailing is a good idea. Who did you email? Your dealer or a VW UK bod? If a bigness from VW, would you care to share their email address?

Just sent it to

customerservices@volkswagen.co.uk

Possibly be better if I had an address of anyone higher up thou.

I will see what they reply with if anything at all

Still no response or reply!

[Ceefeesh]

Davo 245 I just saw your post and checked the email I used. I got a response on the 7th - Sunday! 
I had to provide details of my car by yesterday or my case would be closed. #*”&. I have just replied but it may be too late. So much for weekends and bank holidays. Apparently they are concerned for the inconvenience and when I give them my details they will investigate. Here’s hoping.

I have now had contact today, Thursday 11 May, I have provided my VIN, registration number and dealer details. So far a good and pleasing response. I will update if and when I am contacted again. 🤞

[WelshGolf]

Well my response from them was, it's not yet available and they don't know when it will be available and my retailer will contact me when it is available... I doubt that.

[Ceefeesh]

They have acknowledged my Email  but realistically I may well receive the same answer that you have. Let’s see.

[DrG_GTi]

Got a phone call this morning for VW uk after sending an email last week. Took my details and where I purchased the car etc. Within 2 hours I got the below information back not great but at least we know where we are etc

Re: Volkswagen Golf 8 GTI- reg blah

Ref: blah

Dear DrG_GTi

Thank you for contacting Volkswagen UK regarding your Golf 8 GTI engine cover.

Thank you for your time earlier when I called to confirm your vehicle registration number. Having checked your vehicle details on our system I see there was an engine compartment cover recall, this means the engine cover had to be removed. They are due to be replaced however we do not have the time scale for the replacement. I am mindful that this is not the response you had hoped for, however I would recommend liaising with the retailer where you made the purchase with regards the replacement. 

I hope this information proves useful. Should you require any further assistance, please do not hesitate to contact us on the details below.

You may receive a Customer Satisfaction on Survey via email. This is solely a reflection on the service that I have provided and not a reflection on the Retailer or any decisions made. I would be grateful if you have the time to complete this, as it will help me to provide the best customer experience possible.

Kind regards

[davo245]

Davo 245 I just saw your post and checked the email I used. I got a response on the 7th - Sunday! 
I had to provide details of my car by yesterday or my case would be closed. #*”&. I have just replied but it may be too late. So much for weekends and bank holidays. Apparently they are concerned for the inconvenience and when I give them my details they will investigate. Here’s hoping.

I have now had contact today, Thursday 11 May, I have provided my VIN, registration number and dealer details. So far a good and pleasing response. I will update if and when I am contacted again. 🤞

I have not had a response after the initial automated one! However the response you had was pretty much as I expected 🤣

Hopefully they will sort something soon or credit us back the cost of the cover so we can sort our own!

[valentino]

[jv]

Fresh out of the Excuse Generator(tm) 

[davo245]

Fresh out of the Excuse Generator(tm) 

 

[Snoopy]