Engine cover!

[Ceefeesh]

I have been hacked! Who did that? I don’t think I did!  Ah well, if the cap fits (or EngineCover) Wear it !

[Exonian]

 
The Lord Administrator works in mysterious ways 

[jv]

Be careful what you wish for 
It's just your display name, login is as before. Shout when you are bored of it 

[Ceefeesh]

No problems. Thank you. If you can’t take a joke you shouldn’t have joined. 

[SRGTD]

No problems. Thank you. If you can’t take a joke you shouldn’t have joined. 

Yes, and that approach ties in nicely with the forum strapline that’s discreetly placed at the bottom of the page / screen; it’s quite low profile so some members might not have ever noticed it, even though it’s been there for many years .

[jv]

Exactly! 

That reminds me, the forum was 21 earlier this month, time flies!

[Ceefeesh]

VW UK Customer Services rang me earlier re my engine cover. They say they are the importer not the manufacturer so have no advice to offer and the manufacturer will update in due course. It was clear they are blaming VW Germany and don’t want to get involved. I asked who I should direct my query to within VW, he side stepped that one and wished me a nice day!  Wall, head, bang. 

[SRGTD]

VW UK Customer Services rang me earlier re my engine cover. They say they are the importer not the manufacturer so have no advice to offer and the manufacturer will update in due course. It was clear they are blaming VW Germany and don’t want to get involved. I asked who I should direct my query to within VW, he side stepped that one and wished me a nice day!  Wall, head, bang. 

As my grandmother used to say ‘you need to speak to the organ grinder, not his monkey’.

Realistically, VWCS are just acting as a messenger and IMHO are never going to provide you with the answer you’re hoping for (I’ve found them to be pretty poor on the few occasions I’ve contacted them). It would have been good if they’d offered to contact the manufacturer for an update on when revised engine covers would be available at UK dealerships though. Maybe that’s just asking - or expecting - a bit too much from a customer services team whose primary objective will be to provide good (or very good / excellent) customer service though .

You need to be going higher up than just the Customer Services team if you’re hoping for some form of positive action (i.e. the organ grinder, not his monkey a.k.a VWCS). You could try Alex Smith - VW Group UK Managing Director or Rob McLeod - Director of VW UK (names obtained from VW press release at the link below). They’re unlikely to deal with your query personally - more likely it will be passed to someone in the CEO team who deals with queries / complaints received by members of the exec team, but IMHO you’re more likely to get some form of positive action than you would by dealing with VWCS.

https://www.vwpress.co.uk/en-gb/releases/4618#:~:text=Milton

Chief exec office email address below (from https://ceoemail.com);

[Adam T7]

VW UK Customer Services rang me earlier re my engine cover. They say they are the importer not the manufacturer so have no advice to offer and the manufacturer will update in due course. It was clear they are blaming VW Germany and don’t want to get involved. I asked who I should direct my query to within VW, he side stepped that one and wished me a nice day!  Wall, head, bang. 

As my grandmother used to say ‘you need to speak to the organ grinder, not his monkey’.

Realistically, VWCS are just acting as a messenger and IMHO are never going to provide you with the answer you’re hoping for (I’ve found them to be pretty poor on the few occasions I’ve contacted them). It would have been good if they’d offered to contact the manufacturer for an update on when revised engine covers would be available at UK dealerships though. Maybe that’s just asking - or expecting - a bit too much from a customer services team whose primary objective will be to provide good (or very good / excellent) customer service though .

You need to be going higher up than just the Customer Services team if you’re hoping for some form of positive action (i.e. the organ grinder, not his monkey a.k.a VWCS). You could try Alex Smith - VW Group UK Managing Director or Rob McLeod - Director of VW UK (names obtained from VW press release at the link below). They’re unlikely to deal with your query personally - more likely it will be passed to someone in the CEO team who deals with queries / complaints received by members of the exec team, but IMHO you’re more likely to get some form of positive action than you would by dealing with VWCS.

https://www.vwpress.co.uk/en-gb/releases/4618#:~:text=Milton

Chief exec office email address below (from https://ceoemail.com);

Posted similar earlier this month.

[davo245]

VW UK Customer Services rang me earlier re my engine cover. They say they are the importer not the manufacturer so have no advice to offer and the manufacturer will update in due course. It was clear they are blaming VW Germany and don’t want to get involved. I asked who I should direct my query to within VW, he side stepped that one and wished me a nice day!  Wall, head, bang. 

As my grandmother used to say ‘you need to speak to the organ grinder, not his monkey’.

Realistically, VWCS are just acting as a messenger and IMHO are never going to provide you with the answer you’re hoping for (I’ve found them to be pretty poor on the few occasions I’ve contacted them). It would have been good if they’d offered to contact the manufacturer for an update on when revised engine covers would be available at UK dealerships though. Maybe that’s just asking - or expecting - a bit too much from a customer services team whose primary objective will be to provide good (or very good / excellent) customer service though .

You need to be going higher up than just the Customer Services team if you’re hoping for some form of positive action (i.e. the organ grinder, not his monkey a.k.a VWCS). You could try Alex Smith - VW Group UK Managing Director or Rob McLeod - Director of VW UK (names obtained from VW press release at the link below). They’re unlikely to deal with your query personally - more likely it will be passed to someone in the CEO team who deals with queries / complaints received by members of the exec team, but IMHO you’re more likely to get some form of positive action than you would by dealing with VWCS.

https://www.vwpress.co.uk/en-gb/releases/4618#:~:text=Milton

Chief exec office email address below (from https://ceoemail.com);

Posted similar earlier this month.

Anyone emailed them yet?