@fredgroves; in my experience, the only ‘options’ the sales staff seem interested in selling are those overpriced add-one such as Lifeshine paint protection, VW branded GAP insurance, alloy wheel and tyre insurance that you can buy much cheaper elsewhere if you want them. I dare say sales staff will have monthly targets to hit with these ‘essential’ add-ons. Their sales patter on selling these products doesn’t work with me though.
As for product knowledge of the cars they’re selling; sadly this does seem to be lacking with many sales staff. I have had sales people in the past try and sell me factory options that are part of the standard spec for the car I was buying. When I bought my current car, the sales person was one of a rare breed - they’d been a VW sales person for over 20 years at the same dealership and did know their stuff, which made quite a refreshing change. They still tried to sell me Lifeshine and VW’s GAP cover that I politely declined

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