MIB 2 unit crashing on new GTI

[Adladdy]

My MIB 2 (standard) unit has become unresponsive in around a quarter of the journey's I have made it in since new.

An example would be when playing media through the SD card, I cannot return back to the album selection (icons at the top left of the screen when in media). Another example is the hard buttons around the screen do not respond to inputs.

Usually a 10 second hold of the power button sorts it out. But this is something I would not expect of a new car.

Has anyone experienced this?

Cheers

[Gingernick]

no crashes..but it stubbornly refuses to automatically give me an icon for planet rock, all my others have appeared fine!

[p3asa]

no crashes..but it stubbornly refuses to automatically give me an icon for planet rock, all my others have appeared fine!

I think thats the radio station rather than the head unit.
It won't give us an icon for Absolute90s and some other station which I can't remember.

Adladdy if its happening as regular as you say it will be easy to demonstrate it to the dealer.

[Gingernick]

I was amused to find out it would read texts as well!

[vw spur]

Try recording it on your phone and show it to the dealer coz you know it'll work fine when you try and demonstrate the problem to the dealer.

[Adladdy]

Thanks for the advice guys.

I managed to record it on the phone. Got it booked in this afternoon at the dealers. I think the right hand selector wheel on the unit is slightly faulty, or has a software bug linked to the wheel. The reason being is when in media mode, the tracks keep cycling through as if the wheel is spinning. I don't think the buttons on the wheel are faulty, but I won't rule them out.

[linc-dub]

My MIB 2 has totally crashed.  Was fine on Wednesday night and then yesterday it started up with the VW logo, crackled with no radio stations and went blank.  This repeated itself 5 times and then the unit is dead.  No chance of a hard reset (which I've done once before) as it doesn't stay on long enough.  The variable sound / speed ratio has been playing up for the last few days, so it was maybe on its way out then. I have it booked in with the dealer for next Tuesday.  No tunes, Nav & rear camera is no good!

[linc-dub]

Courtesy of another forum I appear to have found what may be a solution when my car goes into the dealers (unless the unit is totally U.S.)

http://www.goapr.com/support/tsb/91n9mibbulletinver2.pdf

[fredgroves]

It says:

"December 15, 2015
91N9 UPDATE – MIB2 MQB Modular Infotainment System Software Update (NVLW) –
USA Only"

[PompeyFC1972]

I had this same fault, the unit tries to reboot itself a few times and then just gives up, I had the Radio/control unit replaced today which I believe is the unit in the glovebox withe they'd player and sd card in and it fixed the problem, luckily under warranty as the service report showed it was over £2.5k!