Appreciate this is picking at an old wound, but it unfortunately applies! I'm currently having discussions with VW customer services about the omission of the MDI from my BW39 GTD and wondering if there is anyone else who manages to successfully resolve the issue and what the circumstances around it were?
I have had the car over a month now and as such fairly sure they won't be able to do much for me, have other people gone as far as rejecting vehicle at point of collection? Interested to know what resolution people got when they had already taken delivery.
I had enquired about the MDI prior to picking up (I wasn't told about it, I found out through this forum!) and as the car was only the second that the dealer had seen with the Advanced Phone Prep, I didn't get confirmation about the lack of MDI until a few days before collection (when they got the car).
Thoughts?