Steering Rack / Suspension Squeak

[Snoopy]

On a side note apparently there is a bulletin out for noisy steering that's linked to wet weather. That one to watch. Currently there are no advised actions or production changes to resolve this problem.

Came across this on an Audi forum, I wonder if its similar?


"After a lot of searching the web, it turns out that when wet, the ripple part of rubber gaiters at the end of the driveshafts, they stick together and come apart, and it's the coming a part that makes the noise that sounds like a grinding.

I proved this by waiting until it's dry outside, finding a car park and while driving putting the steering on full lock both ways (no sound) , then I parked up and poured a bottle of water over the driveshaft gaiters and then put the steering on full lock again (grinding type sound)."

https://www.youtube.com/watch?v=QxlkP1ATS3s&feature=youtube_gdata_player

Its the cv joint boots as they are plastic the ridges stick together when wet on a hard lock and its them popping apart you hear. It only happens when there wet. My mk6 GTI was doing it today due to the fog.
Dealer TSB says to silicon grease the boots to stop them sticking together. Its a temp fix not a cure.
A cure is to use real rubber boots rather than the crapbplastic ones VW use.

[dippy_x]

Is it ok to name and shame the dealers who have left the transport pucks in place so that the rest of us know whether to mention it if we are using the same guys?

[Thornster]

Read through this thread last night - can't believe VW dealers have not been removing these transport inserts/pucks.

I'd be interested to know which dealers have/have not been removing them.

I'm now thinking of asking for the removed pucks to be put in the boot so I can check they've all been removed upon collection...

[Jimble]

Is it ok to name and shame the dealers who have left the transport pucks in place so that the rest of us know whether to mention it if we are using the same guys?

Can't see why not....

[Gung-Ho]

Been following this thread with great interest, but unfortunately haven't had time to do anything about it until yesterday.

As I'm sure a lot of you already know, I haven't been very complimentary about the the ride quality of the 19" Santiago's and DCC since picking up the car.  I even relayed my concerns with regards to the "Shocking" ride quality with the sales guy during his follow-up courtesy call, but he just put it down to the larger diameter alloys.

I wasn't convinced, so like a lot of you on here I jacked up the car to have a look see myself... And low and behold no surprises as to what I found? 



To cut a long story short I was straight round the dealership to have a polite word with the Service Manager, who was "Horrified" to say the least and truly apologetic. They had a bit of Managers meeting in the service bay and within 15mins I was back on the road with a sincere apology and a promise that there would be an investigation as to why this should have happened. To be fair to the dealer the PDI was not done on site, but by another dealer in the area so they weren't entirely to blame.



Best excuse he had was that the design of the transportation blocks had recently changed. They were originally yellow and much larger in size and use to sit 'outside' the strut sleeve so were easy to spot. The good thing is, the car handles so much better now. The ride quality on the 19"s are no longer a problem.... in fact they feel no more different to the 18"s on my Mk6 and I don't have to negotiate speed bumps at a snails pace anymore.  I can also notice a 'Big' difference when switching modes on the DCC which I couldn't before... Now I can actually feel the DCC working I really think Its money worth spent and definitely work speccing if money is no object. It feels like a totally different car!!! To top it all, got given a nice GTi mug as a goodwill gesture and a note placed on my record for future warranty issues.

[Sootchucker]

Result all round then bud 

Do ride well don't they with everything removed from the suspension that should not be there 

[Jimble]

Three in both front springs none in the rears...

What are the three mate? The pink pucks, the ones in the springs and whats the other one?

[Sootchucker]

Three pucks in each front strut Jimble, located in the shocks upper piston (behind the rubber boot), can be either pink or blue. Nothing else fitted at all -front or rear.

Apparently the top one is the hardest to get at and so easily missed. It seems to be a trend that two out if the three pucks are removed on PDI, but the third missed.

I guess with the other two out, the third top one gradually shakes its way down to the bottom of the piston to become more visible ?

[Jimble]

Ahh i see, thanks for that mate, i'll mention it to the dealer in the week to make sure as i'm hopefully picking it up next saturday!

[Gordor]

Mine is definitely in this camp...off to the dealers I go!