They probably won't change anyway because we complain but continue to buy their products (except Bill and a few others) because despite the wait, they are good.
Maybe, maybe not, but at least if I say my piece it stands a chance of having more impact that not saying anything at all. But, you are right, generally speaking we will continue to buy their products because in the case of GTI/GTD certainly, they are more than worth the wait. To be fair, it's not the wait that bothered me, it's the lack of clarity throughout it.