It was an odd conversation.
Was calling to find out where my car was, BW32 apparently built BW33 according to them a week ago.
Change of story today, now say it was built BW32 and has been sat at Emden docks for just over two weeks. Said it can take several weeks to ship a car because of necessary security checks (no idea what that's meant to really mean), but they 'hope' to have it on a boat by Monday. (If all that's true, the tracker is useless, none of that matches up with what the dealer has said either).
Ended with a very long winded version of 'Until your car has been in transit for over four weeks, there is no problem and you should should contact your retailer rather than ourselves'... (Erm, car was meant to be here before July!)...