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Author Topic: JOM coilover warranty? update 11/05/13  (Read 4426 times)

Offline Chris#101

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JOM coilover warranty? update 11/05/13
« on: 03 April 2013, 18:30 »
How do, Ive got a set of JOM coilovers on my car and they were brand new when i brought them and were fitted lastyear on 26/07/2012. so around 8months old

the last few weeks the drivers front shock seemed to be getting harder and harder and im getting a really bad vibration/steering wheel shake at around 70mph.

Under closer inspection the driverside front shock seems to be leaking  :lipsrsealed:

Where do I stand with warranty?

anyone ever dealt with problems with JOM coilovers?

cheers
« Last Edit: 11 April 2013, 17:54 by Chris#101 »
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          2003 1.8T: R-tech Live Cutom Stage 2 remap: N249 Bypass : Forge T.I.P : Forge 007p  : Forge Actuator, yellow spring : Toyosports F.M.I.C : Toyosports C.A.I :                                                                   PCV simplified - oil catch can : 42' Draft 3" turbo back non res exhaust system : Devils own W.M.I : 231bhp & 258lbs-ft

Offline dom

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Re: JOM coilover warranty?
« Reply #1 on: 03 April 2013, 19:55 »
I tried to get mine replaced under warranty with the exact same problem. I got absolutely nowhere with it, JOM replied to e-mail in broken english and wanted nothing to do with it.

The vibration/steering wheel shake is probably unrelated though...lost wheel weight maybe, checked for bulges in tyres?
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Offline Dalo Harkin

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Re: JOM coilover warranty?
« Reply #2 on: 03 April 2013, 20:04 »
Someone else had a shocking experience with JOM on here with some  lights, I wouldn't touch them with a barge pole now
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ARZ K03s, Oettinger Side Skirts, R32 front, Carbon stage 2, Forge 007p (yellow spring), Forge Actuator (yellow spring), Pipercross panel filter with DSG parts, N249 and N112 deleted, SAI deleted, Carbon canister deleted, Rear wiper deleted, Long Life turbo back custom exhaust with 200 cell sports cat, VR6/G60 clutch kit, Creation Motorsport TIP, Catch can, 'Wellycooler', K04 charge pipe, S3 ported inlet manifold - looks pretty standard on the outside though :)

Offline DubAndDubber

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Re: JOM coilover warranty?
« Reply #3 on: 03 April 2013, 23:30 »
I had two faulty fronts. They were really helpful, I had to purchase the replacements though. But as soon as they collected the faulty parts the purchased shocks were refunded in a few days.

They didn't offer me this solution but I asked if it was possible, to which they agreed. Give them an email, see what they say I suppose!
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Offline crazy golf

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Re: JOM coilover warranty?
« Reply #4 on: 04 April 2013, 01:35 »
They cant make there front grills fit right, so god knows what there coilovers are like  :huh:
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Offline davemk4

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Re: JOM coilover warranty?
« Reply #5 on: 04 April 2013, 07:46 »
Where did you buy them from? It the sellers responsibility to sort this. You will still have 1 year warranty against defects?
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2001 mk4 GTI 1.8t AUM. k&n induction kit with customer heat shield, 3'' TIP, Forge 007P, Stage 1 map, N249 bypass, 3'' downpipe and decat, 2.75'' Jetex cat back non res, Koni shockers and H&R springs 35mm, dimpled and grooved disks front and back

Offline Wazzzer

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Re: JOM coilover warranty?
« Reply #6 on: 04 April 2013, 11:10 »
1 year manufacturers warranty, not reseller warranty
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Offline dom

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Re: JOM coilover warranty?
« Reply #7 on: 04 April 2013, 17:17 »
Quote from: davemk4 on 04 April 2013, 07:46
Where did you buy them from? It the sellers responsibility to sort this. You will still have 1 year warranty against defects?

As Wazzzer says, it's a manufacturers warranty. The company you buy them through just refers you directly to JOM.
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Offline davemk4

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Re: JOM coilover warranty?
« Reply #8 on: 04 April 2013, 17:30 »
Yes but as the sales of good act states it you shouldnt be fobbed off to manufactuer it sellers responibility to furfill the manufactuers warranty. I work in retail so weather it different in car world i dunno...
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2001 mk4 GTI 1.8t AUM. k&n induction kit with customer heat shield, 3'' TIP, Forge 007P, Stage 1 map, N249 bypass, 3'' downpipe and decat, 2.75'' Jetex cat back non res, Koni shockers and H&R springs 35mm, dimpled and grooved disks front and back

Offline Chris#101

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Re: JOM coilover warranty?
« Reply #9 on: 04 April 2013, 17:32 »
Well i brought them off an eBay shop and they came with 2 year warranty  :smiley:

Il contact the seller and see what they say  :smiley:

Hopefully il get a set of fronts as if ones leaking it won't be long before the other will start
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          2003 1.8T: R-tech Live Cutom Stage 2 remap: N249 Bypass : Forge T.I.P : Forge 007p  : Forge Actuator, yellow spring : Toyosports F.M.I.C : Toyosports C.A.I :                                                                   PCV simplified - oil catch can : 42' Draft 3" turbo back non res exhaust system : Devils own W.M.I : 231bhp & 258lbs-ft
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