First service and...

[Snoopy]

Wheel curbed, tyre side wall cut, paint marked and oil and dirt on roof from stretching a hose reel over my car to get to the next car along.

3x Pulman VW have had my car 3x it's been damaged

So far new headlight, damaged door card, damaged bumper and grille, reversed into a table and chair and now a new wheel and tyre required

If you value your car avoid these.

Hose reel? WTF.
This has made my mind up they are not getting to touch mine, 
This is the third bad experience from Pulmans of people i know local. I thought i had had bad experience at a different dealer but not as bad as the experience you have had.
People have accidents and everyones human, aprentices need to learn etc but there is standards Techs use to have to meet back in my day seems standards have slipped.
Maybe we are just extremely unlucky but i doubt it is just that.

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

If you have the service pack its VWfinance you have the contract with, you can take it to any VW main dealer and have it serviced for free. My pack was bought from Pulmans Durham but it was serviced the past two years at a dealer in Newcastle nearer to were i work.

[Ginge 35Edition]

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

Check ya terms mate cos it might be transferable?

[sundaydriver]

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

Check ya terms mate cos it might be transferable?

Hope so, would prefer looker's VW near me to service it as all i hear about Pullman's VW is crap.

[Raffe]

No offence fella, but if they had already damaged your car on the two previous visits why on earth would you trust them a third time?

One strike and they would be out for me.

[sundaydriver]

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

If you have the service pack its VWfinance you have the contract with, you can take it to any VW main dealer and have it serviced for free. My pack was bought from Pulmans Durham but it was serviced the past two years at a dealer in Newcastle nearer to were i work.

Thanks,didn't know that.

[TurboTrev]

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

If you have the service pack its VWfinance you have the contract with, you can take it to any VW main dealer and have it serviced for free. My pack was bought from Pulmans Durham but it was serviced the past two years at a dealer in Newcastle nearer to were i work.

Thanks,didn't know that.

Yes Snoopy's right, you can take it to any dealer.  Have you had the letter with the Servicing terms and conditions from VW Finance - it should have arrived about 5/6 weeks after buying the car?

And mkviken sorry to hear about your car, to have had that many incidents with the same dealer is appalling.

[sundaydriver]

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

If you have the service pack its VWfinance you have the contract with, you can take it to any VW main dealer and have it serviced for free. My pack was bought from Pulmans Durham but it was serviced the past two years at a dealer in Newcastle nearer to were i work.

Thanks,didn't know that.

Yes Snoopy's right, you can take it to any dealer.  Have you had the letter with the Servicing terms and conditions from VW Finance - it should have arrived about 5/6 weeks after buying the car?

And mkviken sorry to hear about your car, to have had that many incidents with the same dealer is appalling.

Yes i did get the letter, didn't pay much attention to it TBH as i had all intentions of getting the service's done at Pullman's but now due to the helpful peeps on here i know better.

[mkviken]

No offence fella, but if they had already damaged your car on the two previous visits why on earth would you trust them a third time?

One strike and they would be out for me.

the first incident was caused damaging my headlight on the pdi and was noticed when i picked the car up new (screw up 1).

i had to return it to them to give them the chance to fix it (which they didn't, they made it worse - screw up 2).

if you bought a car which was had a small issue when it was brand new you would take it back to the supplying dealer too. another dealership wouldnt take ownership for another companies mistake and rightly so.

i would never take my car back to that branch again for obvious reasons. I actually went through another branch of the same group to get the replacement parts as i didnt want to step foot inside that dealership again. (i fitted the new parts myself as i dont trust them)

the third time (todays incident) was the same dealer group but a different branch (the same branch i used to get my replacement parts last time)

i am now well known to the dealership due to these issues and thought they would be extra vigilant this time with my car but obviously not.


you can tell just to look at my car is obviously that of an enthusiast/OCD/fanny and you would expect the tech to realise i WILL check the car over when i get it back after a service. so why not take extra care?

plus i was sitting in waiting area watching them work on it, as they knew so that would make me extra vigilant but maybe im just different.

[Raffe]

Bunch of idiots, just completely disrespectful as people have to work so hard for their cars.

Can only imagine your fuming.

[mkviken]

Hose reel? WTF.

Hose reel? WTF.
[/quote]

the hose reel to fill the oil and water etc

a car was being serviced off a ramp on the workshop floor on a trolly jack behind my car. to fill the oil they had to either move the car closer to the reel or go route 1 with the hose - my car was in the way so they just went straight over the top of it.

as the car wet with rain and my car is so highly wax'd the water was beaded except for a big dirty/oily S across the roof where the hose had been.

amateurish,