First service and...

[mkviken]

Wheel curbed, tyre side wall cut, paint marked and oil and dirt on roof from stretching a hose reel over my car to get to the next car along.

3x Pulman VW have had my car 3x it's been damaged

So far new headlight, damaged door card, damaged bumper and grille, reversed into a table and chair and now a new wheel and tyre required

If you value your car avoid these.

[Ess_Three]

I hope you read them the riot act?
That's appalling...a call to VW UK I think.

[KVW]

They did exactly the same thing to mine. Those Pulman boys really don't care sometimes.

[mkviken]

VW uk informed, awaiting phone call back from them and manager of dealership. New wheel and tyre will be fitted

Obviously I want 4 wheel alignmemt done now and I can't use car as tyre is damaged so need transport.

[sundaydriver]

That's shocking!

I've got 3 years free servicing with Pullmans as part of the deal when I bought the R, doesn't sound like a good deal now tbh.

[KVW]

Simon Sumner is the brand manager, I think his name was. He sorted out my new alloy and tyre.

[AndyG]

Did you spot the damage or did they declare it to you?

[Exonian]

Shocking. Backstreet garage quality from a main dealer. 

[mkviken]

Simon Sumner is the brand manager, I think his name was. He sorted out my new alloy and tyre.

Dealt with him when sunderlandreversed my car into an office chair and the bumper was damaged. Durham has a different manager I'm dealing with.

Should get the new wheel and tyre tomorrow.

Did you spot the damage or did they declare it to you?

I spotted it when the mechanic brought the car out. When I pointed at it and asked what's happened there he said you've curbed it. Hilarious. The paint was still hanging on so it was obvious it had just happened

[Mr GTD]

That's shocking service...what a absolute disgrace!!