Dsg gti box playing up?

[RickS]

Vw called today to ask to return hire car so they could put me in there own, when I got there they Said they were no longer willing to look at car unless I pay due to remap on vehicle, they gave me back my keys and said laters

Very disappointing attitude from VW, sorry to hear this, guess your fuming.

Raffe, you can't be serious, surely you don't expect VW to just let people play around re-mapping and adding bolt-ons then just accept all warranty claims without question? I really can't believe that some people get a new [relatively expensive] car then immediately start tinkering with it and expect VW to foot the bill when things go pear shaped.

[ScottA]

Vw called today to ask to return hire car so they could put me in there own, when I got there they Said they were no longer willing to look at car unless I pay due to remap on vehicle, they gave me back my keys and said laters

Very disappointing attitude from VW, sorry to hear this, guess your fuming.

Raffe, you can't be serious, surely you don't expect VW to just let people play around re-mapping and adding bolt-ons then just accept all warranty claims without question? I really can't believe that some people get a new [relatively expensive] car then immediately start tinkering with it and expect VW to foot the bill when things go pear shaped.

if the problem is genuinely caused by the remap, then no, VW shouldn't cover it........
but things aren't always that simple!!!

my clutch started slipping after a remap. was it caused by the remap? well probably accelerated by that. but the actual problem was a leaking slave, so the slave was replaced and so was the clutch. may not have known for a few months if it wasn't for the map as the extra power in conjunction with the leaky slave probably caused it to slip, so who should fix that? as it happens VW did

[RickS]

Vw called today to ask to return hire car so they could put me in there own, when I got there they Said they were no longer willing to look at car unless I pay due to remap on vehicle, they gave me back my keys and said laters

Very disappointing attitude from VW, sorry to hear this, guess your fuming.

Raffe, you can't be serious, surely you don't expect VW to just let people play around re-mapping and adding bolt-ons then just accept all warranty claims without question? I really can't believe that some people get a new [relatively expensive] car then immediately start tinkering with it and expect VW to foot the bill when things go pear shaped.

if the problem is genuinely caused by the remap, then no, VW shouldn't cover it........
but things aren't always that simple!!!

my clutch started slipping after a remap. was it caused by the remap? well probably accelerated by that. but the actual problem was a leaking slave, so the slave was replaced and so was the clutch. may not have known for a few months if it wasn't for the map as the extra power in conjunction with the leaky slave probably caused it to slip, so who should fix that? as it happens VW did

I take your point ScottA, but a leaking slave cylinder drew their attention to the remap, and as any sensible business would, they probably looked at whether the problem could be connected to the remap [Which it can't be imo] and obviously in theirs too, so they sorted it, and rightly so in that case. I don't know what BHP/torque you're running but have you checked that it doesn't exceed the safe working limits for the drive train? Frankly I would never consider a remap as you're just asking for trouble really [Not just from a warranty point of view]

[Ed35 chunk]

The dsg box is so say made to last the life of the car if serviced correctly, there is no way less then 1000 miles of my remap has caused this prob.

[Raffe]

Vw called today to ask to return hire car so they could put me in there own, when I got there they Said they were no longer willing to look at car unless I pay due to remap on vehicle, they gave me back my keys and said laters

Very disappointing attitude from VW, sorry to hear this, guess your fuming.

Raffe, you can't be serious, surely you don't expect VW to just let people play around re-mapping and adding bolt-ons then just accept all warranty claims without question? I really can't believe that some people get a new [relatively expensive] car then immediately start tinkering with it and expect VW to foot the bill when things go pear shaped.

I was commenting on the unproffessional way in which the customer was treated to ensure they got their hire vehicle back

My stance on this is if you gamble your warranty modifying your car then you have to be able to accept the possibility you may pick up a big bill if something you change has a detrimental effect on other components on the car.

If you can't take the risk, spend more and buy a faster car out the box, or less on a ar which has taken the depreciation hit, but is without warranty.

[Rhyso]

Vw called today to ask to return hire car so they could put me in there own, when I got there they Said they were no longer willing to look at car unless I pay due to remap on vehicle, they gave me back my keys and said laters

Very disappointing attitude from VW, sorry to hear this, guess your fuming.

Raffe, you can't be serious, surely you don't expect VW to just let people play around re-mapping and adding bolt-ons then just accept all warranty claims without question? I really can't believe that some people get a new [relatively expensive] car then immediately start tinkering with it and expect VW to foot the bill when things go pear shaped.

if the problem is genuinely caused by the remap, then no, VW shouldn't cover it........
but things aren't always that simple!!!

my clutch started slipping after a remap. was it caused by the remap? well probably accelerated by that. but the actual problem was a leaking slave, so the slave was replaced and so was the clutch. may not have known for a few months if it wasn't for the map as the extra power in conjunction with the leaky slave probably caused it to slip, so who should fix that? as it happens VW did

I take your point ScottA, but a leaking slave cylinder drew their attention to the remap, and as any sensible business would, they probably looked at whether the problem could be connected to the remap [Which it can't be imo] and obviously in theirs too, so they sorted it, and rightly so in that case. I don't know what BHP/torque you're running but have you checked that it doesn't exceed the safe working limits for the drive train? Frankly I would never consider a remap as you're just asking for trouble really [Not just from a warranty point of view]

You should speak to Hurdy then.  His modded ED30 was regularly thrashed and never gave him a days trouble.

Remaps are very safe when done properly.  Its weak components or improper maintenence that let the side down. Plenty of people run them without trouble 

[RickS]

Vw called today to ask to return hire car so they could put me in there own, when I got there they Said they were no longer willing to look at car unless I pay due to remap on vehicle, they gave me back my keys and said laters

Very disappointing attitude from VW, sorry to hear this, guess your fuming.

Raffe, you can't be serious, surely you don't expect VW to just let people play around re-mapping and adding bolt-ons then just accept all warranty claims without question? I really can't believe that some people get a new [relatively expensive] car then immediately start tinkering with it and expect VW to foot the bill when things go pear shaped.

I was commenting on the unproffessional way in which the customer was treated to ensure they got their hire vehicle back

My stance on this is if you gamble your warranty modifying your car then you have to be able to accept the possibility you may pick up a big bill if something you change has a detrimental effect on other components on the car.

If you can't take the risk, spend more and buy a faster car out the box, or less on a ar which has taken the depreciation hit, but is without warranty.

Spot on Raffe; I agree with your stance there. I think some people who modify their cars don't appreciate the knock-on effects on other components, not just the engine.

[Ed35 chunk]

Yea def not happy with way I've been treated, I've been tuning cars for years and never had a problem on any of them, car is now stock excluding the turbo back milltek hopefully Tommorw will find out the fault and report back with good news that there going to repair my car for free and the boss will let me smash is wife for the hassle. Oh and tank of vpower 

[Wayne]

It was your choice to modify the car and they have every right to void the warranty if they wish.

[Steve_PD]

You should speak to Hurdy then.  His modded ED30 was regularly thrashed and never gave him a days trouble.

Remaps are very safe when done properly.  Its weak components or improper maintenence that let the side down. Plenty of people run them without trouble 

Its not weak components. As they're designed to work within a set limit. When that limit is raised by 30-40% the components limit isn't raised with the electronic map.

With this case it might be poorly manufactured/assembled components which the map has accelerated the deterioration of them.

Unfortunately I dont think VW are going to change their stance on this