VW major service garage damage calipers - Help

[hurricane]

Hey guys first post on here - have watched the forum for a while!

Took my pride and joy (2008 Edition 30) into the garage today for a major servicing having just reached 45000 miles.

Having booked in for the full package - Major service plus brake fluid change. (also bought next years minor service +mot for an extra £100)

However got a call from the garage saying that they had stripped the thread on the two rear brake calipers, meaning replacement was required at nearly £500. I did argue the toss with them and got offered 40% off due to FSH/ only just being out of warrently.

Any thoughts??

[Agreeable Slick]

Yes. Escalate it and demand that they replace and repair them. It was their fault, therefore they are liable.

Demand a courtesy car until it is fixed. Oh and regardless of what happens, get VWUK customer services involved.

[Stitch]

Sorry they stripped the threads? If they haven't been touched since thy left the factory I'd be telling them to FRO and replace them at their cost.

[kuvalee]

What they said I work at vdub main dealers and if we mess up then our department pays not the customer.

[hurricane]

Thanks for the advice guys!

Yes car has only ever been serviced at this garage (eurocanterbury) bar one minor service at a Bromley. I havent checked the log book but I seem to remember the brake fluid was changed at a previou service - can anyone confirm as it has followed the log book.

Only got informed of the issue at 4pm when I was due to pick the car up at 4.30, so didnt have alot of time to think through the issue. The service salesman - mentioned that it may have been due to previous over tightening of the bleed valves.

I asked them to get a replacement set of red calipers on order and now I have a lovely 1.2 polo courtesy car ;-( until this issue is resolved - as they couldnt show me the damaged calipers due to the car being on the floor with the wheels on.

Any tips and advice as I wasnt sure if I had a leg to stand on.....

[Rhyso]

They broke it, they fix it.

Your car went it with working callipers, then it should return to you with working callipers

 

[tech1889]

They broke it, they fix it.

Your car went it with working callipers, then it should return to you with working callipers

 

+1 on this

[Hurdy]

They broke it, they fix it.

Your car went it with working callipers, then it should return to you with working callipers

 

+1 on this

+2!

[Wayne]

They broke it, they fix it.

Your car went it with working callipers, then it should return to you with working callipers

 

+1 on this

+2!

Do not pay they broke it so they fix it, simples

[maxitrol]

also why have they put the wheels on if the calipers are damaged and leaking