Put my 07 Golf GTi into Arnold Clark VW on Crow Road in Glasgow this morning having been advised it needed new coil packs when I phoned them to check. When they physically checked them it turned out they didn't need doing after all. Only took an hour all in, and better safe than sorry.
On the plus side, I got a wash and vac and all the coffee I could drink in an hour

I usually avoid dealers like the plague, but I was pleasantly surprised by the level of service and professionalism. The service manager was on the ball, making sure everything was running smoothly, allocating jobs to his desk jockies, and even helping customers use the very complicated coffee machine.
There was even a driver on hand offering customers a lift to work if they wanted it.
If anyone from VW Crow Road Glasgow is reading this, Good Job!