It simply depends on how good your salesman is, I live on dialog so I know when each of my customers cars awaiting ship, on ship, in uk compound the dealer then gets an estimated delivery date at that point I phone my customers and say great news car should arrive ...... This is your reg number when would you like to pick it up just giving the guys a day or two after it has arrived to order any bits needed like mats, flaps etc and get it pdi'd it's a piss take that car has been there a week and not been touched, the salesman should never let that happen