Another update for you lot on my claim – or should I say farce …
First of all I've not had any claims experience with other companies, but I cannot stress how poor Tesco Insurance have performed with my claim and would NEVER recommend them to anyone!
Finally almost a month later the right department has got my paperwork and things will hopefully get started. They still have not contacted my 2 witness, so more written correspondence and more delays; luckily I work in the IT department of a Call Centre (fairly high up too) and have access to the call recording software. This means I've got an MP3 of every inbound or outbound call made whilst I'm at work and boy does it look like I need them!
Every conversation you get a different version of events or need to speak to a different department; OK that may be the case quite legitimately but from the inconsistencies in the phone calls they just donÂ’t have a clue - organisation must be a swear word in their offices!! Notes being made on the claim I have no knowledge of that really should require discussion, then no notes from some very in-depth conversations which results in important information not being recorded!
The next farce is the valuation - the engineer is allowed to agree a valuation and Tesco will then make it's deductions posting a cheque without talking to me at all. I can contest the value once it's received, but I bet thatÂ’s never successful as youÂ’ve banked the first amount.
If I hadn’t made a pest of myself phoning ever few days to get on update I’d never have found this out till a cheque had arrived on my doorstep – I think that’s disgusting! I promptly told them that they were not to send any funds until I was happy with the valuation; when asked what’s there SLA with things like this was I was told 10 – 14 working days FFS!!
Well IÂ’ve barely scratched the surface with the details, but hopefully I said enough to warn anyone off Tesco Insurance - plus I do feel better for a bit of a rant
At the moment despite having 10 examples of good condition to show level Mk2Â’s ranging from £1895 to £3500 to help get the ‘market rateÂ’ IÂ’m left with £1000 minus a £350 excess till the litigation is sorted, a further £150 in remaining monthly payments – even then those of you who read my accident report will be horrified to hear that they think IÂ’ll have to take total responsibility as I was pulling out despite all the circumstances which is again more frustration.
All my hard work and love in restoring my beloved Mk2 nearly ended in £500 in my account and no transport – oh and I paid £500 a year for the privilege too what great service Â….
