GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: Jay B on 03 February 2008, 18:19
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Got a call from the dealer saying my car had arrived and for me to pop down to have a look over it if i wanted. Of course I took them up on it and went in. When I got there they said its had its PDI and the only problem was that the sat nav was in german and they would get the correct software for it, so that was fair enough. Got to the car and it looked great, the salesman had'nt got the keys so I just looked through the window and to my horror I saw the manual gear stick :shocked:. The salesmans face dropped when I pointed it out to him. They had had the car for 3 days and even done the PDI without realising it wasnt DSG.
They are saying its the VW factories fault as the order went throu with DSG. It amazes me how it got this far without someone picking up on it. They are going to update me on monday and reckon they will get me my car for the 1st of March but I really can't see that happening. Dont know what to do if i've got to wait a couple of months again.
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The salesmans face dropped when I pointed it out to him. They had had the car for 3 days and even done the PDI without realising it wasnt DSG.
So they manage to get this wrong...
They are saying its the VW factories fault as the order went throu with DSG. It amazes me how it got this far without someone picking up on it. They are going to update me on monday and reckon they will get me my car for the 1st of March but I really can't see that happening. Dont know what to do if i've got to wait a couple of months again.
..then claim the mistake couldn't have been theirs?
:grin:
That's a funny one.
My ED30 had an option missing, but luckily, it was just the buttons on the steering wheel, and in the end, I didn't miss not having them. Needless to say, despite the dealer not owning up, I finally got them to accept they'd boobed.
I ordered DSG, and there's no way I would have accepted the car without it.
Get them to write to you to confirm that the error was VW's and not yours. I'm sure they'll soon own up. Ask to see their factory order. If they can prove that it *is* VW's fault, then get them to contact VW and prioritise a build for you - it shouldn't be a big deal.
On NO account accept a car which is substantially different from what you ordered - and a wrong gearbox is *definitely* a substantial difference.
In the meantime, if you've transferred the money to them, get them to return it!
What's the point of ordering a new car unless you can choose what you want?
Very sorry for you, Jay - hope you sort it soon.
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I really feel for you Jay :shocked:
I simply cannot believe that VW would leave off such an important option.
The fact that they are saying that they can get another one exactly like yours with all the options and the DSG gearbox in the colour you want within a month is bordering on madness....err no!....it is madness :angry:
By all means place a re-order with them if you want to, but if you do, I'd haggle a little more and even get them to agree to something like a £100 a day late contract :wink: That would test them :grin:
In the meantime any money that has gone into their bank should be refunded to you.
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Thanx Andy
They accept that I ordered a DSG so no problem there. I've checked the 'details of vehicle being ordered' form and although it doesn't mention DSG the price of the car is the DSG model. This could be where its gone wrong.
I definitely wont accept the manual car as you say, its a significant difference and the DSG was a big factor in buying the car.
How long realistically do you think VW can turn a car round and deliver it to a dealer?
Cheers
Jay
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I really feel for you Jay :shocked:
I simply cannot believe that VW would leave off such an important option.
The fact that they are saying that they can get another one exactly like yours with all the options and the DSG gearbox in the colour you want within a month is bordering on madness....err no!....it is madness :angry:
By all means place a re-order with them if you want to, but if you do, I'd haggle a little more and even get them to agree to something like a £100 a day late contract :wink: That would test them :grin:
In the meantime any money that has gone into their bank should be refunded to you.
thanx
I was totally shocked too
A re order is probably the only option, but I want to get what I can out of them first.
The only money that has changed hands so far is the deposit thankfully. If I decide against a re order I guess I would have a good case to get that back.
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What kind of putzes for dealers do you have in GB? :huh:
Manual is not as bad as you may think.
You know what pulls the new CLK 63 AMG Black Series down? Not having a manual!
"It's not that the AMG Speedshift seven-speed unit isn't a smooth or quick enough shifter; it's just that it's an automatic and we think that, in a car this focussed, people will want to shift gears themselves with a proper stick and clutch pedal."
For me same goes for E30.
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Get them to give you the DSG for nothing on the new order. That's the least they could do!
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Thanks for the comments everyone.
Get them to give you the DSG for nothing on the new order. That's the least they could do!
That would be a result.
They are calling VW tomorrow, so should know more on what they are willing to/can do.
Will keep you posted
Cheers
Jay
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How long realistically do you think VW can turn a car round and deliver it to a dealer?
Hi Jay,
Well, theoretically, they should be able to simply bump your order up the waiting list to the top. I don't know how late a dealership can alter the spec of a car approaching the build date, but if it's a few weeks, then I'm sure VW could simply sort something out.
Given that this sort of thing must happen occasionally, they must have a mechanism in practice to sort out customer service failures of this type from their official dealer network.
I would only be happy with a further 4 week delay if they made it worth your while in some way. After all, they wouldn't have got your business at all if you'd known they'd screw up your order.
To be honest, I think these sorts of errors are inexcusable. In today's world, it should be straightfoward to communicate without error the wishes of the customer to the factory.
The next time I buy a new car, I'll be asking for a copy of the build order to VW so I have the peace of mind that the dealers ordered what I asked for. A copy of the legal agreement you get when you put a deposit down isn't sufficient, as this document isn't what goes to the factory.
Anyway - keep us informed.
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Get them to give you the DSG for nothing on the new order. That's the least they could do!
Yes, that would sweeten me for a month.
:smiley:
Definitely a good thing to ask for. VW will be mindful of the fact that if you don't come away from this episode feeling that your grievance was sorted, it'll be on your mind next time you come to replace your car... It is in VW's interests to ensure you don't get put off their brand (or their sub brands :-) )
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What kind of putzes for dealers do you have in GB? :huh:
Manual is not as bad as you may think.
You know what pulls the new CLK 63 AMG Black Series down? Not having a manual!
"It's not that the AMG Speedshift seven-speed unit isn't a smooth or quick enough shifter; it's just that it's an automatic and we think that, in a car this focussed, people will want to shift gears themselves with a proper stick and clutch pedal."
For me same goes for E30.
Hi Peskarik, I don't think anyone's saying the manual is bad in any way, and I've certainly got no quarrels with those who prefer manual over DSG.
It's just that if you've decided you want a DSG, then to have your mind changed for you all because someone didn't bother to tick a box isn't a good thing.
Having driven a DSG Edition 30 for about 400 miles now, and having prior to that had 20 years driving only manual cars (including 'proper' sportscars), I'm rather bowled over by the DSG gearbox. There may be about 0.1% of the time when yes, a real manual might be slightly more fun... there's no doubt that managing to heel-toe a perfect gear change before a sharp bend is rewarding. In the real world, 99.9% of the rest of the time - including all those times when my heel/toeing efforts failed miserably... DSG makes things more fun! (Or in the case of town driving, not so much 'more fun' as 'less bloody tedious' :grin:)
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The fact that they are saying that they can get another one exactly like yours with all the options and the DSG gearbox in the colour you want within a month is bordering on madness....err no!....it is madness :angry:
I ordered my GTI mid-Jan and I have to wait until early April, so there's clearly a lengthy wait for the cars!
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What kind of putzes for dealers do you have in GB? :huh:
Manual is not as bad as you may think.
You know what pulls the new CLK 63 AMG Black Series down? Not having a manual!
"It's not that the AMG Speedshift seven-speed unit isn't a smooth or quick enough shifter; it's just that it's an automatic and we think that, in a car this focussed, people will want to shift gears themselves with a proper stick and clutch pedal."
For me same goes for E30.
Hi Peskarik
I've driven the manual car and yeah there is no question its a great car, its just I was set on having the DSG. Maybe the quote "to my horror I saw the manual gear stick" was a little extreme. :wink:
The salesman called me this morning and admitted it was a dealer error, so im off to see them in a bit. Got 3 choices really
1. take the deposit back and get something else.
2. wait 3 months for a re order. Stuck for a car thou as i've sold my car.
3. take the manual car at "cost" price.
cheers
Jay
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3. take the manual car at "cost" price.
cheers
Jay
how much would that save you out of interest?
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3. take the manual car at "cost" price.
cheers
Jay
how much would that save you out of interest?
I think they are looking at about 3k
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Get them to give you the manual car as a loan car until your new one arrives!!! :evil: :evil:
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With 3k off I'd be sorely tempted to buy it. :shocked: even if it does have the "old fashioned" manual :rolleyes:
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Get them to give you the manual car as a loan car until your new one arrives!!! :evil: :evil:
That's the perfect solution :smiley:
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With 3k off I'd be sorely tempted to buy it. :shocked: even if it does have the "old fashioned" manual :rolleyes:
now now
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With 3k off I'd be sorely tempted to buy it. :shocked: even if it does have the "old fashioned" manual :rolleyes:
now now
Hang on...just check here... 3 grand off the Edition 30 price specced *without* DSG, I presume...otherwise it's not that good a deal, is it?
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Heres the outcome from the visit to the dealer.
The best they would do for the manual car was about 2.5k off list, which ruled that out straight the way as i'd already got a 2k discount off the dsg car so i'd only be 500 quid (plus the cost of dsg) better off.
So we moved on to re ordering the spec I wanted and that was looking like a 3 month wait which then has the problem of no car for 3 months.
Get them to give you the manual car as a loan car until your new one arrives!!! :evil: :evil:
That's the perfect solution :smiley:
They wouldn't go for that unfortunately, but they might be able to give me a courtesy car until the new one arrives. They are going to run it by the general manager and let me know tomorrow.
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Heres the outcome from the visit to the dealer.
The best they would do for the manual car was about 2.5k off list, which ruled that out straight the way as i'd already got a 2k discount off the dsg car so i'd only be 500 quid (plus the cost of dsg) better off.
So we moved on to re ordering the spec I wanted and that was looking like a 3 month wait which then has the problem of no car for 3 months.
Get them to give you the manual car as a loan car until your new one arrives!!! :evil: :evil:
That's the perfect solution :smiley:
They wouldn't go for that unfortunately, but they might be able to give me a courtesy car until the new one arrives. They are going to run it by the general manager and let me know tomorrow.
That would probably be a 1.2 Fox then :wink:
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If it were me in this position, then I'd possibly go for having their courtesy car anyway. I wouldn't want to compromise on the ED30 with something like the gearbox, but having one of their cars would remove the hassle of not having a car, and would effectively recover a bit of your cash by you wearing their car out for a few months instead of yours. It sort of depends whether the car they'll give you will be practical enough.
At least it seems that the Ed30's are in no danger of coming to an end. I presume they'll be building these for another 2 years now.
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Hi All
Really sorry to hear about that - how can you get something like that wrong??
It's raised some concerns for me as I've gone a little bit silly with the toys on my own Ed30. I ordered it in November and it should be arriving at the beginning of March so I would hate to have to wait any longer in the event that someone has made a b@lls up - also, I had to go through a broker and the car is being sourced from a dealers at the other end of the country. (My local dealers were terrible - they didn't even return my phone calls!) So if there's anything wrong I *may* be stuck with a long round trip.
Here's my spec and it's the car I *want*. Can anyone offer assistance on what can and can't be fitted post manufacture? Thanks!
Golf GTI Ed 30 5 dr DSG
Steel grey
Cruise control
Armrest
iPod prep
Lux pack 1 (power folding mirrors)
Multifunction steering wheel, paddles, HiLine comp
Sat Nav
Xenon headlamps
Parking sensors
Winter pack
(Tracker - dealer fit anyway)
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Hi All
Really sorry to hear about that - how can you get something like that wrong??
It's raised some concerns for me as I've gone a little bit silly with the toys on my own Ed30. I ordered it in November and it should be arriving at the beginning of March so I would hate to have to wait any longer in the event that someone has made a b@lls up - also, I had to go through a broker and the car is being sourced from a dealers at the other end of the country. (My local dealers were terrible - they didn't even return my phone calls!) So if there's anything wrong I *may* be stuck with a long round trip.
Here's my spec and it's the car I *want*. Can anyone offer assistance on what can and can't be fitted post manufacture? Thanks!
Golf GTI Ed 30 5 dr DSG
Steel grey
Cruise control
Armrest
iPod prep
Lux pack 1 (power folding mirrors)
Multifunction steering wheel, paddles, HiLine comp
Sat Nav
Xenon headlamps
Parking sensors
Winter pack
(Tracker - dealer fit anyway)
Hi mate, I know that its cheaper to get the cruise retro fitted by the dealer, not sure by how much but I'm sure someone will confirm this... Also I wouldn't bother with the winter pack, all you get for your money is heated washer jets - the headlamp washers come with the xenons and you get heated seats & low fluid light as standard. Obviously its up to you but just trying to help! (also the Sat Nav is MUCH cheaper off ebay or the like, and from what I gather, easy to install!) :smiley: Xenons & DSG is where the main cock up could occur I suppose! A call to confirm your order might help ease your concerns!
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hi RussC
No - your honest comments appreciated - I will speak to the broker or dealers just to make sure.
Cheers
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Hi All
Really sorry to hear about that - how can you get something like that wrong??
It's raised some concerns for me as I've gone a little bit silly with the toys on my own Ed30. I ordered it in November and it should be arriving at the beginning of March so I would hate to have to wait any longer in the event that someone has made a b@lls up - also, I had to go through a broker and the car is being sourced from a dealers at the other end of the country. (My local dealers were terrible - they didn't even return my phone calls!) So if there's anything wrong I *may* be stuck with a long round trip.
Here's my spec and it's the car I *want*. Can anyone offer assistance on what can and can't be fitted post manufacture? Thanks!
So far, all the reported errors have been the fault of the dealer. My dealer missed off the MFSW (which in the end wasn't a big deal for me because you still get the paddles and the wheel is just missing the buttons, but same great texture)
I would thoroughly suggest you get them to fax you a copy of the factory order, so that you can check it yourself. Do it well before the build date, and they should be able to rectify their mistake.
If they don't want to give it to you, then get them to sign something in writing that will promise to give you £5 grand in cash if a mistake is traceable back to a dealer error :grin:
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That would probably be a 1.2 Fox then :wink:
Thats what my money would be on :cry: although I might not even get offered anything yet as i've still not heard back from them.
If it were me in this position, then I'd possibly go for having their courtesy car anyway. I wouldn't want to compromise on the ED30 with something like the gearbox, but having one of their cars would remove the hassle of not having a car, and would effectively recover a bit of your cash by you wearing their car out for a few months instead of yours. It sort of depends whether the car they'll give you will be practical enough.
At least it seems that the Ed30's are in no danger of coming to an end. I presume they'll be building these for another 2 years now.
I asked him about the "limited" numbers of ed30's and he just said that dealers are still getting allocations each month.
Hi All
Really sorry to hear about that - how can you get something like that wrong??
It's raised some concerns for me as I've gone a little bit silly with the toys on my own Ed30. I ordered it in November and it should be arriving at the beginning of March so I would hate to have to wait any longer in the event that someone has made a b@lls up - also, I had to go through a broker and the car is being sourced from a dealers at the other end of the country. (My local dealers were terrible - they didn't even return my phone calls!) So if there's anything wrong I *may* be stuck with a long round trip.
Here's my spec and it's the car I *want*. Can anyone offer assistance on what can and can't be fitted post manufacture? Thanks!
Golf GTI Ed 30 5 dr DSG
Steel grey
Cruise control
Armrest
iPod prep
Lux pack 1 (power folding mirrors)
Multifunction steering wheel, paddles, HiLine comp
Sat Nav
Xenon headlamps
Parking sensors
Winter pack
(Tracker - dealer fit anyway)
Thanx mr magoo
I think a major b@lls up like what has happened with mine is rare, but its worth contacting the broker for peace of mind.
The spec you have ordered is very smiliar to what I ordered> If you dont mind me asking, what price did you get it for from the broker?
Cheers
Jay
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cruise retro-fitted 150 quid all in, and then you can control you remap with it :evil:
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That would probably be a 1.2 Fox then :wink:
Thats what my money would be on :cry: although I might not even get offered anything yet as i've still not heard back from them.
If it were me in this position, then I'd possibly go for having their courtesy car anyway. I wouldn't want to compromise on the ED30 with something like the gearbox, but having one of their cars would remove the hassle of not having a car, and would effectively recover a bit of your cash by you wearing their car out for a few months instead of yours. It sort of depends whether the car they'll give you will be practical enough.
At least it seems that the Ed30's are in no danger of coming to an end. I presume they'll be building these for another 2 years now.
I asked him about the "limited" numbers of ed30's and he just said that dealers are still getting allocations each month.
Hi All
Really sorry to hear about that - how can you get something like that wrong??
It's raised some concerns for me as I've gone a little bit silly with the toys on my own Ed30. I ordered it in November and it should be arriving at the beginning of March so I would hate to have to wait any longer in the event that someone has made a b@lls up - also, I had to go through a broker and the car is being sourced from a dealers at the other end of the country. (My local dealers were terrible - they didn't even return my phone calls!) So if there's anything wrong I *may* be stuck with a long round trip.
Here's my spec and it's the car I *want*. Can anyone offer assistance on what can and can't be fitted post manufacture? Thanks!
Golf GTI Ed 30 5 dr DSG
Steel grey
Cruise control
Armrest
iPod prep
Lux pack 1 (power folding mirrors)
Multifunction steering wheel, paddles, HiLine comp
Sat Nav
Xenon headlamps
Parking sensors
Winter pack
(Tracker - dealer fit anyway)
Thanx mr magoo
I think a major b@lls up like what has happened with mine is rare, but its worth contacting the broker for peace of mind.
The spec you have ordered is very smiliar to what I ordered> If you dont mind me asking, what price did you get it for from the broker?
Cheers
Jay
Hi Jay
I'm paying about 28k and am quite sore that you've managed to get such a good discount!
I tried the three dealers nearest to me and they wouldn't return my calls :angry: which I find incredible, the car's being sourced from a dealership in the north east.
How about you?
Cheers
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Got a call from the dealer today and they have got a cancelled slot from another dealer for delivery in march which was the orginal date when I first put the order in. the salesman read the spec out to me that was on the order form to VW. So fingers crossed things are back on track :smiley:
Hi Jay
I'm paying about 28k and am quite sore that you've managed to get such a good discount!
I tried the three dealers nearest to me and they wouldn't return my calls :angry: which I find incredible, the car's being sourced from a dealership in the north east.
How about you?
Cheers
My local dealer sourced my car. I went in for a test drive and brouchure and came out with the order. Apart from the major c**k up with the gearbox they have been very good in keeping me informed and the discount etc :wink:
Jay
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Hi Jay, good to hear there's a way forward.
Mistakes do happen, and that's frustrating, but it sounds like they know they're in the customer service business (which isn't always a given).
I think that VW should consider an email based customer order verification system.
The way it would work is that you give your dealer an email address, and when the VW factory gets the order from the dealer, they send an email to you direct, so you can catch any mistakes introduced by the middleman.
(VW: Please send a large cheque to me for this wonderful idea :grin:)
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Hi Jay, good to hear there's a way forward.
Mistakes do happen, and that's frustrating, but it sounds like they know they're in the customer service business (which isn't always a given).
I think that VW should consider an email based customer order verification system.
The way it would work is that you give your dealer an email address, and when the VW factory gets the order from the dealer, they send an email to you direct, so you can catch any mistakes introduced by the middleman.
(VW: Please send a large cheque to me for this wonderful idea :grin:)
Hi Andy
I reckon thats a great idea :cool:, it would have saved me a lot of hassle and would be so easy for them to do.