GolfGTIforum.co.uk
General => General discussion => Topic started by: Diamond Hell on 29 November 2013, 17:28
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Wrong gasket provided by them was just the start....... enjoy:
https://www.facebook.com/EuroCarPartsUK/posts/10152159526399155
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"Hello hapless social media person.."
:grin:
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It was there for the taking. :grin:
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Loving the last post.
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I hate ECP with a passion, I had the misfortune of dealing with their customer service department last year when a thermostat they provided failed within 2 weeks of purchase.
The hassle I went through to get a refund was ridiculous, safe to say I've never shopped there since.
I also notice they are no longer forum sponsors!
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Used them in past with no problems.got a set of brake disks and pads yesterday for the wife`s Renault as they were a good ten pounds cheaper than gsf :laugh:
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I did a click and collect on a thermstat yesterday, online it was £5.27 and when I got there the bastards tried charging me almost £13 which I obviously refused to pay. Eventually I got the online price but gits then stung me for the O-ring.
Anyway whilst sitting in the car looking at it and the invoice I noticed the part numbers didnt tally up...low and behold the f**k*rs had given me the wrong one! :angry:
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I did a click and collect on a thermstat yesterday, online it was £5.27 and when I got there the fatherless sons tried charging me almost £13 which I obviously refused to pay. Eventually I got the online price but gits then stung me for the O-ring.
Anyway whilst sitting in the car looking at it and the invoice I noticed the part numbers didnt tally up...low and behold the f**k*rs had given me the wrong one! :angry:
best returning it anyway as dom will tell you :smiley:
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Joys of being a trade customer.
"Wrong bit sir? There's a van on it's way now."
:cool:
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I used these once when down to local one near me and asked for a dizzy cap and rota arm. Some how with using my reg looking at the car and me explaining what 1 looks like they got it completely wrong even the dizzy was wrong so i went back in dealing with a clueless 19 year old surrounded by teenagers not knowing 1 thing about cars could not find the correct part.
In the end he uses his software on a memory stick (the only memory stick with the software in the whole building) and some how there was only one listing for 2.0 16v ABF Engine and stated i was clearly wrong and there is only 1 part listed for this car.
All the young lads where just guessing when customer come in and just didn't have a clue how they even got a job in selling car parts is unreal.
After ringing another local supplier to me he informed me there is a black and orange type determining what type you have i went there collected the part (at a cheaper price) and it fitted perfectly no problems.
These euro car parts employ people on minimum wage who don't know or care for there work when i spoke to a guy on the phone he sounded like he knew what he was talking about but clearly not.
This was the last time i used them and they always made out it was my fault the part was incorrect the worse part is the only person who knew how to use any of the software was also a teen the was no "real" adult there to help with my problem.
So it does not matter if you use online or go in they just cant get correct parts.
The worse part is changed the rotor arm in the car park and my one fell apart so had to call my mum to collect the new 1 for me euro car parts just don't care or seem to know anything.
BTW This was a luton branch could be different in other places just my opinion.
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Honesty the Medway and Maidstone have MASSIVELY pulled up their socks with new managers and VERY VERY rare to get a wrong part.
The trouble with all this internet ordering sh!te is the branches have no connection with them and only Wembley deal with it and they're pretty useless tbf. Staff in store hate click and collect orders purely because they have zilch control over them and can't do a lot with them, can't price match etc or see what the prices are online.
IMO they should get rid of click and collect and combine carparts 4 less or something or sort that system out properly.
In store in the two branches I deal with over the past year has been a gigantic improvement.
Anyone in Medway, just ask for James, Ben or Andy if he's in and those three are absolutely top lads, especially Ben on anything BMW.
I can't not speak up for the good side of Eurocarparts when on two occasions, one being wrong brake pads and only noticing at 5:45 thus missing last vans and no chance me getting there and once a last minute order for discs and pads all round on a van that got booked in for evening work last minute, the manager or an employee has said "Don't worry mate I'll go that way home and drop them off".
Saved my arse big time.
So don't slag the whole company off, some extremely helpful people there.
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Yay you.
The above is my experience, your experience is different, you are a trade customer.
Apparently non-trade customers don't get the same level of service.
Businesses are judged on how they do when things go wrong. Judging by the comments above (from different branches) us punters can go f*ck ourselves - ECP is there for the trade, in which case I'll buy from elsewhere, which is what I have done.
ECP have a long way to go in delivering a satisfactory customer experience.
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Yay you.
The above is my experience, your experience is different, you are a trade customer.
Apparently non-trade customers don't get the same level of service.
Businesses are judged on how they do when things go wrong. Judging by the comments above (from different branches) us punters can go f*ck ourselves - ECP is there for the trade, in which case I'll buy from elsewhere, which is what I have done.
ECP have a long way to go in delivering a satisfactory customer experience.
I agree it seems any walk in customer doesnt get the same level of respect or help when buying parts trade customers will as they know you will be back, for us who have to travel to there store and make the effort get less service and are always in the wrong when buying incorrect parts.
They will rather refund than make the effort to find correct part.
In some cases they would rather not do any of the above.
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Looks like I have been quite lucky with ECP!
Rado' water pumps to vr6 big end bearings all good, although 2 was damaged and replaced the next day. Warrington seem to be good :smiley:
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I ring up make sure they have all possible parts then turn up at the counter, compare take the one I need and go home job done!
Only thing I dislike is the guys who are taking calls sometimes do Fook all whilst there is a huge Que waiting to be served and usually one guy serving. I rang the sales guy whilst in the Que he picked up and told him I was at counter waiting he brought them out to me so I ended jumping the Que then suddenly the rest of the Que started ringing the customer sales it was the best thing I had seen all day :laugh:
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Yeh that is the same case in luton branch sales guys 1 room sales people running round like mad serving customers.
They dont help eachother so odd.
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Aside from clearing my cookies, anyone got a suggestion of how I scrub ECP adverts from my Youtube feed? :angry:
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Aside from clearing my cookies, anyone got a suggestion of how I scrub ECP adverts from my Youtube feed? :angry:
http://lifehacker.com/disable-ads-on-youtube-by-enabling-a-youtube-experiment-1171802208
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Strage...seems that some folks get the bad parts of the service at ECP.
Personally, I use the click and collect from the Edinburgh and have never had issues. Don't get me wrong, I write down the correct part no's before I go and double check when collecting them.
I had an issue with a MAF which they refunded me no quibbles. Same can't be said for GSF for which I will never use again.
Also I have found ECP to very good value for money with the discount codes.
Cheers
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Personally I have never had a problem with them.
Perhaps the Swindon one is the pick of the bunch!
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Strage...seems that some folks get the bad parts of the service at ECP.
Personally, I use the click and collect from the Edinburgh and have never had issues. Don't get me wrong, I write down the correct part no's before I go and double check when collecting them.
I had an issue with a MAF which they refunded me no quibbles. Same can't be said for GSF for which I will never use again.
Also I have found ECP to very good value for money with the discount codes.
Cheers
not really good value when there sister company sells the same bits cheaper :grin: :grin: carparts4less
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Strage...seems that some folks get the bad parts of the service at ECP.
The issue for me was how the customer services around my web order was handled, which was partly attributed to the Wembley staff behaving like wankers and then their web customer service team not being able to swallow being wrong and apologising and making things right. Instead they played hard-ball and lost and looked stupid.
If you go into the brand then things are a lot easier, as you have someone to hold to account right in front of you. Online you don't get that and it's as if they are trying to take advantage of that, which is stupid.
Their discounts for online shopping suggest they want as many people as possible to shop online, so they'd better make the experience as great as possible, that doesn't include telling people to organise everything around getting a refund themselves and making them do EVERYTHING before ECP act as judge and jury as to whether you get your refund.
Tight-arsed tactics just make the business look like a tight arse.
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Think I ordered a clutch kit for an LT years ago online, came, didn't want it as fitted a SMF kit and after one phone call drove to Maidstone branch where I received a cash refund.
Job jobbed.
Just the LT vibrates like a b!tch at fairly low revs now. :grin:
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Good for you.
Now, remind yourself where the hell I live, numbnuts.
£20 ferry ticket to return a £15 gasket
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Is there not one on the IOW?
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Good for you.
Now, remind yourself where the hell I live, numbnuts.
£20 ferry ticket to return a £15 gasket
Is there not one on the IOW?
cant see him getting the ferry if they did have :grin: :grin:
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Nor can I considering he lives there.
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Strage...seems that some folks get the bad parts of the service at ECP.
Personally, I use the click and collect from the Edinburgh and have never had issues. Don't get me wrong, I write down the correct part no's before I go and double check when collecting them.
I had an issue with a MAF which they refunded me no quibbles. Same can't be said for GSF for which I will never use again.
Also I have found ECP to very good value for money with the discount codes.
Cheers
not really good value when there sister company sells the same bits cheaper :grin: :grin: carparts4less
Yeah, I just checked this out
ECP - NGK - £12.30 per plug
Carp4less - £7.56 per plug
There both the same plugs. I never personally never knew of the other website so will be checking both in the future now :wink:
Thanks
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Is there not one on the IOW?
No, you Bellend, or I'd do this Click & Collect.
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I'm surprised its only £20 for the ferry!
They should charge him more! Might keep DH there! LOL
:wink: only joking!
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Went to a mate with a garage and borrowed his lift ramp managed to change a inner tie rod, but forgot to buy a new tie rod end.
Mate rings ECP up and they said they will deliver @ 3.30Pm I left the garage @ 5.30 no part delivered, and he buys off them all the time with trade. He rang them up every hour and still no show on the part. I'll go back on Wednesday next week to finish the job off and we managed to stick back the old ball joint end. :rolleyes:
Plus one centric washer and bolt from Dodge set me back £15.00 :lipsrsealed:
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CP4L is a sister company to ECP. Owned by the same people, supplied by the same companies, stock in the same warehouse, delivered by the same vans etc. The reason why CP4L is cheaper is that they don't have local stores. By being an online company only, thats where they make the saving which is passed onto you. Tbf, I've only ever had one wrong part delivered, and never had a problem with quality of parts or returns either, and I've bought a fair amount from there.
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Everytime i buy from ecp its the wrong part or the part dont last. I needed to replace my crank sensor so i rang ecp and asked for the premium part and not budget. Anyway next day i go in and they ordered a sh1tty budget part. I told him mate send it back o was told a bosch or febi part will be in. Went to andrew page which is a few doors away and they ordered me the febi part.
I got some steering rack gaiter from them and they lasted 2 weeks before they tore up and it wasnt an easy job either. Now i got to replace them again. Balls to em
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I have just had a 3 month old CV joint fail on me on the Audi. I can't even be arsed to claim back. I gave them all my details as requested over twitter along with transaction number via PM and all they could say is 'sorry, you bought it in store and will have to take it back to there'. Ironically, the reason that I went to ECP was because I had fallen out with GSF over the purchase of the same CV joint :laugh:
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Was it the cheap stuff?
I have a vague rule that if it isn't a decent brand I'll just go dealers and customer will have to pay more or get no guarantee.
Too much hassle with cheap alternators and thermostats.
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warrantys don't seem to apply to car parts they allays think of an excuse to f**k you off
EPC or GSF. they are best avoided for cv boots, ball joints, wheel bearings, any of the budget stuff.
as for OE quality claims on some of the premium bits thats a load of bollox unless its branded
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I am interested to read this thread as a new name for vw parts is launching soon!!
(It will sell Febi - Sachs - TRW - Brembo - ATE to name a few.... oh and correctly supplied parts by a "time served" parts person with a passion for good customer service will hopefully be an advantage? :wink:)
oh and my trader brother lives 3-4 miles from euro's and they have stopped delivering to him as in Feb 2014 they are opening a more local branch (in relation to his postcode but actually further away from him!).... that's good way to treat traders :shocked:
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I am interested to read this thread as a new name for vw parts is launching soon!!
(It will sell Febi - Sachs - TRW - Brembo - ATE to name a few.... oh and correctly supplied parts by a "time served" parts person with a passion for good customer service will hopefully be an advantage? :wink:)
Good service already! :whistle:
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they sell fake chinese parts in O.E boxes, I think someone should put dominic littlewood onto them
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they sell fake chinese parts in O.E boxes, I think someone should put dominic littlewood onto them
I don't think they do somehow....
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Yeah, no, that could never happen:
http://www.bbc.co.uk/news/uk-northern-ireland-10846035
:rolleyes:
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luckily I only use good suppliers or deal direct (where possible)
It does worry me about counterfeit goods and I know they are out there (in some big volumes at certain "internet" places! ecp can get massive deals directly, so they are unlikely to sell anything other than proper (they also have there own brands for cheapness if you want that type of stuff))
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Yeah, no, that could never happen:
http://www.bbc.co.uk/news/uk-northern-ireland-10846035
:rolleyes:
ecp can get massive deals directly, so they are unlikely to sell anything other than proper (they also have there own brands for cheapness if you want that type of stuff))
:wink:
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Ok if you say so, I have seen fake air flow meters from them that just do not work on vehicles and replicate the same fault and a dodgy unit in the first place.
The fix was an O.E air flow meter from MB!
I must have just imagined the fault and the part they supplied was so good that I had to buy a genuine one to fix the car.
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No, it's a known fact things like third party MAFs are sh!t. From anywhere.
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Same applies to crank position sensors and ABS sensors.
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Well I've installed a third party crank angle sensor and an ABS sensor on my Corrado recently and both are fine?
No idea what that says.
(http://www.northloop.co.uk/forum/images/smilies/fish.gif)
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I have to say some Chinese (non branded) parts are well shocking!
Saying 3rd party parts is a bit wrong! I sell Hella - Febi - Meyle - Valeo - Elring - Delphi to name a few and all are o.e suppliers and I wouldn't say they are 3rd party, I would say they are o.e replacement
(I have some valeo parts in stock which also have the vw part numbers stamped on them, I can't say these are genuine as the box is different, if you go to vw you get the same part in a vw box for 50% more money! Why someone wants to spend more beats me?)
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Well I've installed a third party crank angle sensor and an ABS sensor on my Corrado recently and both are fine?
No idea what that says.
(http://www.northloop.co.uk/forum/images/smilies/fish.gif)
That says you've bought some cheap sh!t and it worked.
I've bought some cheap ABS sensors for a Clio I ran about it, been spot on. Also bought 3 super cheap coils from ECP. One after the other and one packed in after two months, replaced with Valeo then replaced the 4th one with Valeo and been golden.
It's all hit and miss with cheap parts.
I flat out refuse to fit cheap thermostats from ECP, GSF or anywhere these days, ALWAYS seem to have issues.
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Yeah i bought a cheap and nasty thermostat from ECP for my TDI when i first picked it up but it's still in the glovebox after all the horror stories I've read about them since. It's too much of a faff to change twice so im just going to buy another decent branded one this weekend instead.
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Deffo, TPS was another tenner for one on a GTI but it actually lasted.
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Buying a mechanical part like a thermostat is a very different proposition to buying a solid state part.
Would I buy a stat from a third party? No - they're terrible, in general.
Would I buy solid state sensors from a third party? Yes, because they can be rig-tested easily and simply nothing has to move for it to work.
Plus
SES crank-sensor: £18
ECP crank-sensor: £36
VW crank sensor: £50+
I'll be sure to let you all know if it lets go, or if the good quality branded VW specialist ABS sensor I fitted fails.
Let's face it, it's all inferior to OEM VW quality..... particularly when you see where the VW part number has been ground off the part, post casting :grin:.
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Hey guys lets not forget there are other parts suppliers, such as Unipart, GSF, Andrew Page, MPD, Arnold Clark & various fred in a shed type shops up and down the country.
Euro Car Parts are like the Tescos of the motor factors, you either love them or hate them.
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I don't care where I buy parts from as long as they are good quality.
ECP use OCAP for suspension parts, cheap but total total sh!t. Brothers van stuck some on for an MOT and a year later they were knackered and when I say knackered I mean absolutely wanked. Vivaros do go thru rod ends quick but a year or the 8 months or whatever is ridiculous.
Lemforder which we all know is a good brand, stuck them on and been two years and it passed the other day.
Same with brake pads, Eicher is alright but Pagid is just that bit better and I replaced some front pads on an RS5 the other day which hasn't been touched from new and to my surprise it had PAGID stamps on them. Customer said never ever been done.
IMO it's not the supplier but the brands when it comes to parts.
I have to admit, whether it's this thread that has made me notice more or not there are a lot of very pissed off retail customers I have seen recently, which is a shame as for trade I really, really cannot fault them further than sometimes they seem to lack doing certain parts, like no exhaust back box for an Iveco daily, yet they do a downpipe? SCMF did the box.
Yet they do full service kits for BMW auto boxes, oil, sump pan the lot all in one box with the typically failing loom seal. Never would I guess anyone but BMW/Land Rover would sell it but they do and I can't remember the brand but it was the same part that came off.
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Hey guys lets not forget there are other parts suppliers, such as Unipart, GSF, Andrew Page, MPD, Arnold Clark & various fred in a shed type shops up and down the country.
Are you forgetting oemandmore.co.uk (http://oemandmore.co.uk) :wink:
People have said I should stock some cheaper brands but I don't want to do an ecp and reduce my quality for a few more sales (I have started to stock brakes by Brake engineering and clutches by National Friction which are a bit cheaper than my usual delphi/LUK ranges but both are respected known brands)
Would you buy brakes branded "drivemaster" and save about £3-5 (and t.b.h they are better than eicher! I know who makes drivemaster and you would be surprised! :lipsrsealed:)
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Hey guys lets not forget there are other parts suppliers, such as Unipart, GSF, Andrew Page, MPD, Arnold Clark & various fred in a shed type shops up and down the country.
Are you forgetting oemandmore.co.uk (http://oemandmore.co.uk) :wink:
People have said I should stock some cheaper brands but I don't want to do an ecp and reduce my quality for a few more sales (I have started to stock brakes by Brake engineering and clutches by National Friction which are a bit cheaper than my usual delphi/LUK ranges but both are respected known brands)
Would you buy brakes branded "drivemaster" and save about £3-5 (and t.b.h they are better than eicher! I know who makes drivemaster and you would be surprised! :lipsrsealed:)
I'd still do cheaper stuff but make it well known on site they are budget sh!t.
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Buying a mechanical part like a thermostat is a very different proposition to buying a solid state part.
Would I buy a stat from a third party? No - they're terrible, in general.
Would I buy solid state sensors from a third party? Yes, because they can be rig-tested easily and simply nothing has to move for it to work.
Plus
SES crank-sensor: £18
ECP crank-sensor: £36
VW crank sensor: £50+
I'll be sure to let you all know if it lets go, or if the good quality branded VW specialist ABS sensor I fitted fails.
Let's face it, it's all inferior to OEM VW quality..... particularly when you see where the VW part number has been ground off the part, post casting :grin:.
You are quite right.
We supply Valeo/Delhpi/Bosch/VW/Renault to name a few with all sorts of stuff.
Some is badged, some is not, its all the same standard until you get hit with a price down...
In short without getting into to much tech detail, by the time parts are made in China or India they are stripped of any excess and made with locally sourced materials. Quality is lowered along with the price but so long as they pass the test they are FFF.
If something is a b!tch to do then I go for OEM European made parts, if its simple like an ABS sensor then I go for the cheapest which can be Asian or European and chance that it was made on a good day.
Generally Eastern European parts are made with the original tooling and automation with the labour being the major cost saving, Asian stuff can be full of reworked and reused materials and is a lot cheaper for this reason as well as the labour and initial investment being less than say our Czech plant.
If it keeps you alive then dont use cheap stuff end of