Strage...seems that some folks get the bad parts of the service at ECP.
The issue for me was how the customer services around my web order was handled, which was partly attributed to the Wembley staff behaving like wan
kers and then their web customer service team not being able to swallow being wrong and apologising and making things right. Instead they played hard-ball and lost and looked stupid.
If you go into the brand then things are a lot easier, as you have someone to hold to account right in front of you. Online you don't get that and it's as if they are trying to take advantage of that, which is stupid.
Their discounts for online shopping suggest they want as many people as possible to shop online, so they'd better make the experience as great as possible, that doesn't include telling people to organise everything around getting a refund themselves and making them do EVERYTHING before ECP act as judge and jury as to whether you get your refund.
Tight-a
rsed tactics just make the business look like a tight ar
se.
