Hyperchips

[illyun]

Furthermore...you won't have a clue if it's doing any long-term damage to the car. So you could still be 'happy' whilst it is f*cking up your fuel pump, or such like....

Thats exactly why I am so sceptical about them.. plus the fact that the number of mistakes on their website and their method of tuning doesn't inspire confidence. 

[RTechUK]

Sounds like a slave tuner to me who buys files in from a generic master suppy, which aint too bad in most cases, but do they have a PC back ground or car tuning background? 
There are lots of tuners out there who used to be  or still are computer geeks ( )and aint got a clue what a MAF is or what boost the remap should run at, what fuel to air ratios should be and knock sensor is.

 Any one can buy a mapped file and remap a car, just look on ebay for KWP2000. 
If the guy has a automotive back ground he can flash the remap and make sure the car is 100% before taking money and sending you on your way.  If there is a fault with the car and it is not found the remap could cause even more damage.
To find a good tuner you need to ask the right questions, like "Have you had any problmes with cars after the remap"  a good tuner should say "YES"  " The rubber in the DV can split and cause boost issues, so I sugest an uprated DV from Forge"  or "The coil packs and MAF could become an issue after a remap"  Or even ask about stage 2 remapping.   
I tell all my customers to be prepared to issues after the remap, and I can name every bloody one of them..lol I some times spend over 1 hour on the phone to my customers explaining about remapping and past problems which DO crop up after remapping.

If your not 100% confident with the company then look else where.


Nick
R-Tech

[John@DNA]

To find a good tuner say Beetlejuice three times!

No seriously see if they're listed on EVC's website to see if they're using a genuine copy of the industry standard software WinOLS ver1.7 and ask them what a functionsrahmen is and how bored they get translating German all the time!
There are a lot of tuners out there these days, not like it used to be ages ago, I supply a lot big and small tuners or resellers. So branding usually is little more than just that, but still there are bad big and small so it is a minefield out there, the best website doesn't mean the best software, that just means you're a sucker for advertising, my own website needs loads updating but I don't get the time as I'm doing everyone elses stage 1, 2 and custom stuff all day long, for example today been developing on a big turbo conversion on the KTM X-bow, an S3 with a GT28RS, an EDC17 BMW 120D stage 1, a TTS 2.0TFSI stage 1 for my local Audi dealer, a T5 tdi, etc etc etc, all except one were for other "tuners" 99% out there are resellers.

[sixpot]

I agree with what you are saying guys, in that the usual suspects are going to be better in regards to customer service, quality of end product etc.. but the re-map is not for my car, it is for someone else who is looking into using them, the rep has promised a full money back guarantee if not 100% happy, and he seems to know his stuff.
Thing is with a wad of cash waved in front of his nose the price is sub £250 which is half the cost of the big players, so with the guarantee I think we'll go ahead and see what happens.
From doing a little bit of research the company has a multi-million pound backing, so I don't think they are a fly-by-night set up, but some power graphs on the site wouldn't go amiss, so you could see the before and afters.

What exactly does this define? I think that's an absolutely meaningless comment, and not valid at all.

Ok, so the nature of their product is to add performance, and the nature of a customer enquiry is to add performance...great, a match with customer needs and service provided! This automatically suggests that you're going to be happy! If the car goes faster as a result, you will be happy. So they won't be giving you a refund!

Furthermore...you won't have a clue if it's doing any long-term damage to the car. So you could still be 'happy' whilst it is f*cking up your fuel pump, or such like....

Thanks for the input, your comments are somewhat confusing, as I only quoted what the guy said and yet you come down on me like a ton of bricks?
I merely started the thread to see if anyone had experience of the company, and I don't need people like you ranting about problems that may arise, as I am well aware of this. I've had quite a lot of experience of the various 'chip tuning' companies over the years and was just looking for feedback on a company which I had no previous experience of.

[illyun]

I agree with what you are saying guys, in that the usual suspects are going to be better in regards to customer service, quality of end product etc.. but the re-map is not for my car, it is for someone else who is looking into using them, the rep has promised a full money back guarantee if not 100% happy, and he seems to know his stuff.
Thing is with a wad of cash waved in front of his nose the price is sub £250 which is half the cost of the big players, so with the guarantee I think we'll go ahead and see what happens.
From doing a little bit of research the company has a multi-million pound backing, so I don't think they are a fly-by-night set up, but some power graphs on the site wouldn't go amiss, so you could see the before and afters.

What exactly does this define? I think that's an absolutely meaningless comment, and not valid at all.

Ok, so the nature of their product is to add performance, and the nature of a customer enquiry is to add performance...great, a match with customer needs and service provided! This automatically suggests that you're going to be happy! If the car goes faster as a result, you will be happy. So they won't be giving you a refund!

Furthermore...you won't have a clue if it's doing any long-term damage to the car. So you could still be 'happy' whilst it is f*cking up your fuel pump, or such like....

Thanks for the input, your comments are somewhat confusing, as I only quoted what the guy said and yet you come down on me like a ton of bricks?
I merely started the thread to see if anyone had experience of the company, and I don't need people like you ranting about problems that may arise, as I am well aware of this. I've had quite a lot of experience of the various 'chip tuning' companies over the years and was just looking for feedback on a company which I had no previous experience of.

I don't think anyone was having a go at you Sixpot, although reading the quote above, I can understand where you're coming from but I honestly don't think it was aimed at you.  I think WhiteGTI was just shocked at how this company is presenting itself - if its new, it should make 100% sure that it doesn't appear complacent or amateurish in anyway...  As for feedback, I think you've got plenty    If your friend does go ahead, it would be interesting to read about his experience, although again, I would never give my car to them.

[WhiteGTI]

I agree with what you are saying guys, in that the usual suspects are going to be better in regards to customer service, quality of end product etc.. but the re-map is not for my car, it is for someone else who is looking into using them, the rep has promised a full money back guarantee if not 100% happy, and he seems to know his stuff.
Thing is with a wad of cash waved in front of his nose the price is sub £250 which is half the cost of the big players, so with the guarantee I think we'll go ahead and see what happens.
From doing a little bit of research the company has a multi-million pound backing, so I don't think they are a fly-by-night set up, but some power graphs on the site wouldn't go amiss, so you could see the before and afters.

What exactly does this define? I think that's an absolutely meaningless comment, and not valid at all.

Ok, so the nature of their product is to add performance, and the nature of a customer enquiry is to add performance...great, a match with customer needs and service provided! This automatically suggests that you're going to be happy! If the car goes faster as a result, you will be happy. So they won't be giving you a refund!

Furthermore...you won't have a clue if it's doing any long-term damage to the car. So you could still be 'happy' whilst it is f*cking up your fuel pump, or such like....

Thanks for the input, your comments are somewhat confusing, as I only quoted what the guy said and yet you come down on me like a ton of bricks?
I merely started the thread to see if anyone had experience of the company, and I don't need people like you ranting about problems that may arise, as I am well aware of this. I've had quite a lot of experience of the various 'chip tuning' companies over the years and was just looking for feedback on a company which I had no previous experience of.

I don't think anyone was having a go at you Sixpot, although reading the quote above, I can understand where you're coming from but I honestly don't think it was aimed at you.  I think WhiteGTI was just shocked at how this company is presenting itself - if its new, it should make 100% sure that it doesn't appear complacent or amateurish in anyway...  As for feedback, I think you've got plenty    If your friend does go ahead, it would be interesting to read about his experience, although again, I would never give my car to them.

Lol, oh the joys of trying to interpret written speech! It never seems to come out right!

Apologies if you feel that way sixpot, my comment was merely aimed at the somewhat vague response of the hyperchips rep. Maybe I shouldn't have used the word 'you' in my reply, and replaced it with 'one', as it had no direct relevance to the actions of yourself.

[John@DNA]

I personally hate sales people in general as they all have preprepared lines and no morales whatsoever, what is currently happening in the tuning industry is there is a mass of new companies springing up all based on buying in and reselling tuning like it was a white good. Although I can't really complain as it keeps me busy!