I have called twice now and have been told the same thing that I have to wait - but how come some folk seem to be just phoning up and they are getting them sent straight out?
This is a right joke.
I feel for ya mate.
Still waiting for mine as well.
Did you get a reference number for your call?
The woman i spoke to opened a case or somet, and gave me a reference number. She said I should receive a welcome letter as well, which I havent! Its been a few weeks now.
May give it another week or so and ring up to see whether any progress has been made
