Seriously seriously serioulsy FECKED OFF!

[R32UK]

Ok as today was the day I was supposed to be getting my car back I felt like a kid at xmas. Got a call to day that it was all done, just getting a valet and would be ready for collection within the hour. Smashing stuff... just the small point of a £500 excess to be paid + vat???

Phoned insurance company to ask what the hell was going on. I was told that the excess would be waved but I would have to pay the VAT as when asked what I do I said im self employed??? wtf?? I told them I wasnt, so they said I wouldnt have to pay it. Dont know what that was all about.. but a little white lie never hurt anyone. Any idea how that works anyone??

Car brought round. Immediately noticed that it was dirty, with polish stuck in every possible place. The the list of problems..

1. New rear door has a small dent in it. A brand new door this was supposed to be. Acknowledged by dealer.

2. Rear door not lined up at top. Again acknowledged

3. Rear door not lined up at bottom. Again acknowledged

4. Side spolier didnt sit flush with the rear arch. After being told "thats how it is" I showed him the other side. :huh:Again acknowledged

5. Scratch on boot lid. Again acknowledged, said it would polish out (was told they would polish the whole car anyway!)

6. Nice paper placed in footwell... all pedals filthy. Again acknowledged

7. Inside if rear door panel damaged. Only noticed after wards.

Fooookin fuming!!!!!!!

Dirty pedals

Top of rear door not lined up

Scratch on bootlid and bumper

Bottom of rear door not lined up

New side skirt gap


Damaged interior


Dirty pedals again


Hard to see in pics but very clear dent to new door


Bottom of door not lined up


Just one exampe of dirt.. whole car was flithy! (and know what filthy is)


Damaged section about wing mirror


Polish all over the place

[bacillus]

I really feel for you mate...

[MAT ed30]

who did the work was it  R A in hudds they are ok from what i have seen but it is hard finding a good bodyshop and i have been to them all in yorkshire and one of the good ones is TRIMCRAFT in halifax as these guys did my r32 when it had laquer peeling on the bonnet and the bumper.

[R32UK]

who did the work was it  R A in hudds they are ok from what i have seen but it is hard finding a good bodyshop and i have been to them all in yorkshire and one of the good ones is TRIMCRAFT in halifax as these guys did my r32 when it had laquer peeling on the bonnet and the bumper.

Yeah. RA Hudds. To be fair the body shop rep was quite forward about it and acknowledged all the faults that I spotted immediately. But surely someone must have checked it before it went out. Very very dissapointed with the service to say the least.

Car will need to go in again for 3-4 days. It a 45min journey and a fair bit of juice too, would get them to pick it up and drop off a courtesy car but I dont want them to be ragging my car about... And this time I have told them only a golf gti spec or above will do! (with bluetooth fitted). Otherwise I am writing to the head office and will demand they build and deliver a MKVI R36 to my door!!!

[WhiteGTI]

Sorry to hear this man, its completely out of order for things like this to happen.

I know you say that the body shop rep was good about it, but it shouldnt have happened in the first place. Surely they would not tread their own cars like that, so why do it to you. Take them to the cleaners!!! Sue them Sue them Sue them Sue them Sue them, haha sorry i get carried away sometimes!

Hope you get it sorted, and recover all costs too 

[Top Cat]

You could expect maybe one thing noticeable with a big job like that but not all that lot are you sure it is actually a new door 
Even though it is disgraceful at least they know you wont expect anything less than perfect i sent my MRS focus back 3 times 

[Edition30]

I know how you feel, got mine back for all of an hour and had to go back in 

Hope its gets sorted asap for you. Was just wondering when you were getting it back aswel.

[SteveS]

http://img504.imageshack.us/my.php?image=16102008008.jpg

mine are exactly the same. it does seem to be how they are. some worse than others.

[R32UK]

http://img504.imageshack.us/my.php?image=16102008008.jpg

mine are exactly the same. it does seem to be how they are. some worse than others.

I wouldnt mind but the other side sits flush! Looked at the front of both of them and they are fitted the same.. I just dont get how they can be different sizes???

Im giving them one chance to get this right.. Otherwise I am taking it to a garage highly reccomended by a friend and they are footing the bill!! (with a little extra for yours truely )

[sharpie]

dirty pedals oh my actual god.