In there defence.
Vw have changed the system and where as you used to get lots of differant info
i.e
Nothing ( means its with a dealer)
ASC ( Area starage centre)
A/Ship ( Awaiting ship)
On Ship ( Obvious)
Factory ( Obvious)
This info used to be next to all the cars on the system 2.0 golf gti 3dr ----A/Ship---- (is as it would look)
Now we get this 2.0 golf gti 3dr (nothing) With dealer/ asc / on ship / or about to go on ship
2.0 golf gti 3dr A/ SHIP ( Obvious)
2.0 golf gti 3dr Factory ( Obvious)
So your dealer would look and see nothing thinking that it at there compound, its all very new and we are taking are time getting used to it, its not your dealers fault, honest.