Dealer damaged Pescara Rim - help with solution pls

[theBatch]

Hi guys, need your advice once again. (Very long story cut short format!)

While in for a service, the dealer has taken a guage out of one of my Pescara Rims on my Ed30. All four rims (and car) before were immaculate.

After a few harsh words they have accepted responsibilty and have offered to repair the rim using a  company called Prestine Alloys.

How good is the repairs on alloy wheels these days?

Should i insist on them supplying a new rim?

Anyone had a Ed30 rim repaired?

Please give me your advice guys as need to get this sorted as soon as. thanks

More details if anyone cares.
- Car had done a total of 4miles while in. Seemed a tad excessive. Originally told it had only only driven from car park to workshop. Then after asking why it had done 4miles was told it had gone on a road test. Road test on a 10k service, for four miles?
- Also noticed car had two seat covers in? When questioned why they told me apprentice was with test driver. Is this allowed? A different dealership said not!
- Price of service was £175 - originally was told £150, board says £135 for all petrol models. Any thoughts?
- Rear wiper now doesnt work - spray or wipe
- Feed a lot of bullsh!t from service department - like it was road test to test the depth of the brake pads and tyres. What?!?

[R32UK]

Sounds like the usual pi$$ take to me.. i have noticed a few things wrong with my car over the last few weeks but have not even considered taking it back to the dealership. Whats the point when they will fix one thing but break another!

they should all be forced to drive round with number plates reading:- TW4T5

Getting back to your rims... I would want 4 new ones simply because the car was prestine before it went in!

[neg]

On the rims a repair should be fine, they are painted unlike the Monza II's.  I had a BBS wheels (which is the same) repaire and you can't tell the difference.

[theBatch]

@ Neg - and you think the repair will last? I.e. Will still not be able tell the difference in a few years time?

[maxamus]

sounds like some tit at VW took your car to impress his mates, "look what car i'm driving today" (aka road test)

or

took it for a thrashing (aka road test)

[Hurdy]

The repair should be okay and it will last. I've heard of Pristine and they have a good reputation for repairs.

My thoughts would lay with compensation in respect of the damge. Ie what you've had to go through, that you now have a repaired alloy instead of a perfect one, the fact you have to lose the use of your car whilst the repair is done and the inconvenience. Push for having the next service free (if you still trust them!), if the dealer values you then they should give you some concession.

The 4 mile test drive is probably as maxamus says. Again, stress this in your negotiations and be hard. If you let them get away with it they will take the p1ss again in future as they will think you are a pushover. Don't be violent or angry - just firm and decisive.

[neg]

I would think the repair would be ok but we havn't seen the damage...

Could always demand they swap if for a new one or from another car and the worry about the repaired wheel.

[TagnuT]

I always wait while my car is in for a service. That way I can see whats going on. 

[theBatch]

Damage doesnt look too bad here but the guage is fairly deep. Plus the fact that they were immaculate when they went in.

Think i should really push for a new rim then? Anyone had any experience with VW UK? Would be interesting to know what they would say.

I need to call the service manager back tomorrow with my answer, whether i will accept the repair. I am yet to pay for the service the car was in for anyway, so guess i got that to my advantage.

[MarkS]

Personally, even though I've never had experience with a dealer other than trying to scrounge spare parts, I would push for a new rim.
When you take it in for a service you don't expect it to come out looking worse!

And whats this about checking tyre depths and pad wear?
Don't they have gauges, and more importantly, eyes for that?
Wouldn't be impressed by that!