Dealer damaged Pescara Rim - help with solution pls

[adw555]

I'd go for a new wheel. My dealer marked 3 of my wheels replacing the VW cap in the middle of my alloys (used a screwdriver to prise them out)..they wanted to refurbish..but I told them no...why should I accept that when I didnt damage them...

go for the new wheels..you'll not be happy if you don't ;-)

[2007GTI]

firstly I have scuffed the same wheel three times (17" monza II) and had it repaired twice (yes I am a dickhead, but its parking in london, nightmare), anyway it never looks as good as factory finish, but good enough.

secondly your scruff is so small you will forget about it soon enough and you will kick yourself if you scuff the same wheel further down the line.

so personally I would ask for a discount off the service, don't bother with a repair.

re: VW UK, dont bother, bunch of c*nts, dont give a stuff about franchised dealers, they are a law unto them selves.

[Sweeney]

I'd kick up a stink, they SHOULDN'T have had it on the road. I'd take a guess and say if there was 2 covers in it, 2 of them went on the chip shop run.

As for demanding a new wheel, you'll not get far (unless you know people in the dealer, threaten with loss of future business etc) a repair is the best offer but if a repair, make sure its a place of your choice. I would still try for the new wheel given the circumstances.

If the car was in for a road test or any sort of test requiring them to move the vehicle, use full lock etc steering you can understand that mistakes and errors of judgement happen, we're all only human.

[adw555]

I just had to mention the small-claims-court and there were three new wheels ordered ;-)

[Cass]

Personally I'd go for a new wheel every time. If they insist on repairing it - I would get it in writing that if the repair isn't to factory standard finish/colour, then a new wheel will be provided. Also negotiate discount on this or the next service. Fixed price servicing should be adhered to otherwise complain to VW and/or Trading Standards (at least threaten this). What brand of oil was put in your car - this could be the difference in price. A road test IMHO isn't unreasonable and I'd always expect it on my own car but ask if the garage is covered on their insurance for 'taking the apprentice out' - they do need to learn to road test after all. Get them to inspect/repair the rear wiper FOC.

It's a pi$$er but don't let it get you down. The car will be good as new again very soon. In the meantime though, give 'em hell

Cass 

[indublin]

NEW WHEEEEL PLEASE - That is what I am going for!

[Dan-Brown]

If you do get your wheels repaired I can thoroughly recommend Spit and Polish in Tonbridge.

They acid stripped, filled and repainted my two kerbed Monza II 18'' wheels in a day for about £65 each. And it looks fine, just a slight hammered finish to the dark grey paint round the spokes but only noticeable from about 3 inches!

They will also have them couriered and returned to you in about 4 or 5 days I believe, if you live too far away.

[RandomJord]

I work in a maindealers yeah, an f**k me you guys are extreme!

2 seat covers in the car - they can take an apprentice with them, you probably had a reasonably senior tech on  your car with it being what it is, an senior techs normally have the apprentice attatchement who shadows them nearly all the time so i wouldnt worry about that.

a 4 mile roadtest - Bit excessive that but they should roadtest every car on every service. whoever said they shouldnt have your car on the road was wrong!

that scuff probably happend in the yard or puttin it on the ramp to be fair. I wouldnt cause to much of a fuss, remember the dealers mostly dont actually give a sh!t. If our service team had someone come in an get aggy about that scuff, wed repair it. not replace it, repairs are proper good quality these days. But if you piss of the dealer they will piss you off back.

we have customers here known for being a pain in the arse over silly things, an they get shoddy service because its fun to wind them up.

[duzza]

I work in a maindealers yeah, an f**k me you guys are extreme!

2 seat covers in the car - they can take an apprentice with them, you probably had a reasonably senior tech on  your car with it being what it is, an senior techs normally have the apprentice attatchement who shadows them nearly all the time so i wouldnt worry about that.

a 4 mile roadtest - Bit excessive that but they should roadtest every car on every service. whoever said they shouldnt have your car on the road was wrong!

that scuff probably happend in the yard or puttin it on the ramp to be fair. I wouldnt cause to much of a fuss, remember the dealers mostly dont actually give a sh!t. If our service team had someone come in an get aggy about that scuff, wed repair it. not replace it, repairs are proper good quality these days. But if you piss of the dealer they will piss you off back.

we have customers here known for being a pain in the arse over silly things, an they get shoddy service because its fun to wind them up.

Wow thanks for that. You do a great job of challenging the main dealer stereotype.

[theBatch]

Just heard back and they are going to replace the wheel. £360+VAT per wheel. Expensive mistake, hope they learn their lesson.

To push them that bit further i am going to insist on having the tyre fitted to the rim myself and see if i can get away with keep my old damaged rim!  Probably pushing my luck but if you dont ask.....