Dealer has just ragged my car!

[Simonet]

Just had my ED30 in for a fault with the door card. They had it yesterday, stripped the fittings to find they need to order a new door card. Anyway.... had to take it back at dinner today as they couldn't find a part number so had to strip it again...

JUST been at picked it up.

It's been driven for 5 miles and the average mpg is showing 12.2
Range has dropped 40 miles (It was full when I took it)

I'm absolutely fuming that some oink has thrashed my car, it didn't need to be driven 0.5 miles, let alone thrashed for 5!

I'm awaiting a phone call from the Manager.......

What should I expect!

[Phil mcavity]

Opps, sounds like someone in the VW garage is gonna be down the Job Centre monday morning

[firemonkey]

I Know what you mean, I've just picked my car up for the second time from the dealers after it had to have the steering rack replaced. The first time i picked it up and drove it home it started knocking which got worse, so i turned around and took it back and they made me feel like they were doing me a favour having it back 
When i picked it up today there was no sorry about that sir, all i got was "would you like to test drive it to make sure you're happy with it this time".  When I saw the car there was oil splatters all up the drivers side (not nice on a candy white).  When I pointed it out to them they said it wasn't them and must of been there when I brought the car in to them and that was from the service manager.
So I know exactly how you are feeling.  They made me feel a real valued customer .

[TagnuT]

I think that some garages just dont get it.
I took my MKiv for some work doing on the brakes. When I walked round it three of the alloys had been damaged. Not just little chips big gouges on the face of the alloy spokes. I went back in and spoke to the mechanic. Oh that he replied, We dropped a spanner on one and the other two fell over!!!!!! Ye right. Lets just say, you were never going to miss the DEEP gouges in a million years. Why do they keep quiet??? It cost him more to fix the alloys than what I had paid for the work that was done.

Never went back there again. (It wasn't a main dealer.) Mind you as I have said in another post I got two sets damaged by a main dealer also...........

[Hurdy]

Now we know why they need to make £8k per car

For all the numpties that work in some service departments

I must admit that I have never had cause to complain.....yet

[TeddyKGB]

Opps, sounds like someone in the VW garage is gonna be down the Job Centre monday morning

Unlikely. They will still be butchering punters cars (probably for many years). Muppets

[TheReflex]

Surely they could have taken it out for a drive then returned to the garage and left the engine running while they performed some checks, which would kill the MPG reading ?

[Phil mcavity]

good point..........

[Rhyso]

Surely they could have taken it out for a drive then returned to the garage and left the engine running while they performed some checks, which would kill the MPG reading ?

but if you look at the oringal post it was in for a faulty door card, not an engine problem.......... absolutely no need to drive it 5 miles!

[Simonet]

Yup, no need for a test drive AT ALL, they'd had it the day before, only took it back cause they couldn't find the part number on the computer!!!

They haven't called yet, Monday will be fun!