As promised - apparently this got out the factory like this - a lesson to us all!
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Volkswagen Golf GTI Edition 30
Dear Mr Watson
Thank you for your further e-mail received in this office on 27 March 2007, and for attaching your contact details.
We required this information in order to log a complaint on our database so that a permanent record can be kept of your comments and our investigation. Please be assured that this information will not be used for any marketing purposes, nor will it be passed to any third parties.
I have discussed the comments made on a GolfGTI.co.uk forum with the Sales Manager at the retailer in question. They confirmed that they are aware that the rear valance on their showroom Golf GTI Edition 30 is incorrect.
Unfortunately, this was not noticed until recently by staff at the retailer involved, but as soon as the mistake was highlighted they looked into the matter and discovered that the vehicle had arrived from our Factory with the incorrect rear bumper.
A new rear valance has been ordered and received at the retailer, and I have had confirmation today that this has now been fitted to the vehicle. The Sales Manager has also confirmed that all of his Sales Executives are now aware that the Edition 30 has body-coloured bumpers as standard.
With respect to the forum's comments about the tyres on the vehicle, I was advised that the nearside front alloy was damaged on delivery. Therefore, the spare wheel was fitted temporarily whilst a new alloy was ordered. In moving the vehicle around the workshop and showroom in the meantime, the spare wheel will have picked up some dirt. The replacement has already been fitted and the spare wheel returned to the boot. The retailer have also now arranged for the spare wheel to be cleaned.
I would like to take this opportunity to apologise for any confusion that this matter may have caused, and also to thank you for bringing this to our attention and allowing us the opportunity to comment.
Yours sincerely
Rob John
Liaison Manager
Volkswagen Group United Kingdom Limited
Registered Office: Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN Registered in England No: 514809
This email and any files transmitted with it are confidential and it may be privileged. It is intended solely for the use of the individual or entity to whom it is addressed. If you have received this in error, please contact the sender and delete the material immediately.
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