I really dont think that this is a big deal, brand new cars get damaged ALL the time, ask anyone that works at a main agent! the wheel story sounds perfectly feasable.. why else would the spare be on the car, unless it had a punture!
The bumper story probably has a little white lie attached to it, more likely whats happened is that the origional has been damaged, and a new one is probably on a "back order" from the factory, which could take several weeks to arrive.. again, this happens all the time! my guess is that a bumper cover from a lesser model, was temporarily fitted to keep the car in the showroom, rather than parked up, round the back somewhere collecting dents and scratches
Nothing sinister has gone on, just an poorly informed salesman, has been caught out by a eagle eyed VW enthusiast!
Tom
Sorry guys, been away for a while with no internet access.

Anyway, I agree with you Tom, and I did surmise that something happened when the car came off the transporter. It just annoys me that either the salesman was so poorly informed, or just lying. I think that the comment that the car left the factory in that state has to be complete bo****ks. I'm sorry, but a car like that does stand out with an odd rear bumber.
Well, I'm pretty chuffed that at least they had the decency to reply to us and give us an explanation

, which on the whole has the ring of truth about it, apart from the leaving the factory with the wrong bumper on bit!
The power of the internet eh?
