Mk8 golf brand new poor alignment rear bumber

[Mikeyd1]

Hi guys I bought a new 8.5 golf and the rear number when opening the tailgate looks terrible. Can anyone please verify if they all look this crap.

[SRGTD]

Sorry @Mikeyd1; can’t verify whether they’re all like yours as I don’t have a Golf but I doubt yours is representative of the norm. IMHO yours is shocking and should never have passed factory QC checks or PDI at the dealership prior to you collecting it. So much for the so-called legendary German build quality………..

I’d be getting back to the dealer without delay to get them to sort it PDQ; the longer you leave it, the greater the risk of the dealer - and / or VW - might try and wriggle out of rectifying it, saying the deformation has been caused by contact with something else.

This a picture of a mk8.5; alignment of the top of the rear bumper is as it should be.


Please report back for the benefit of other forum members once you’ve spoken to the dealer, along with progress of getting it rectified. Good luck, hope you get it sorted quickly.

[Mikeyd1]

Spoken to dealer already he said that it it wasn’t like that yesterday when I picked it up , I’m fuming going strait there tomorrow.

[Adam T7]

Spoken to dealer already he said that it it wasn’t like that yesterday when I picked it up , I’m fuming going strait there tomorrow.

Laughable, I’d be more than fuming - best of luck in getting it quickly sorted.

[Mikeyd1]

There now I’ll keep you all updated.

[Mikeyd1]

Absolutely terrible dealer , manager had the cheek to say he thinks I did it somehow. After some words on both sides they took the bumber off to realise the number bracket behind the skin was damaged and said they was happy to fix promptly. But the attitude was so bad I refused and said I want a new car . And the cheek of the guy said go get a solicitor then . After emails to the head of business I had a call to say they ordering me a new car .

[Adam T7]

‘Get a Solicitor’😂, what an idiot - good you are sorted though👍

[SRGTD]

Absolutely terrible dealer , manager had the cheek to say he thinks I did it somehow. After some words on both sides they took the number off to realise the number bracket behind the skin was damaged and said they was happy to fix promptly. But the attitude was so bad I refused and said I want a new car . And the cheek of the guy said go get a solicitor then . After emails to the head of business I had a call to say they ordering me a new car .

Getting a new car should be something special - your new car experience will no doubt be memorable but sadly for the wrong reasons due to one individual - or a small number of individuals - at the dealership.

Great to hear you’ve had a successful outcome. If it was me, once I got the replacement new car I’d never set foot in that dealership again. If you get a customer feedback questionnaire from VW to complete, I trust your responses will accurately reflect your experience…………

[Mikeyd1]

Agreed . Terrible experience. Will definitely leave an accurate review . There’s actually so much more . The guy was so rude and obviously trying to antagonise me . I think if he could get me to say or do something which would give them a reason to not deal with me. Anyways the head of business came through for me so at least I got a favourable outcome .

[davo245]

Agreed . Terrible experience. Will definitely leave an accurate review . There’s actually so much more . The guy was so rude and obviously trying to antagonise me . I think if he could get me to say or do something which would give them a reason to not deal with me. Anyways the head of business came through for me so at least I got a favourable outcome .

Shocking this!

Who is the dealer?