Mk8 golf brand new poor alignment rear bumber

[Mikeyd1]

Vw group1 Romford

[SRGTD]

Vw group1 Romford

I was half expecting you to say it was Group 1. My preferred VW dealer was taken over by Group 1. After the takeover, there was a very noticeable downturn in customer service.

I no longer use that dealer……….. .

[Mikeyd1]

My next closest dealer is also group 1 Chelmsford so I’m sort of stuck . But night and day difference to say 5-10 years ago .

[Rudedog]

Both of my local'ish dealers are now Group 1 - and as has been said front-desk service is not what it used to be - very poor communication/lack of call-backs.

Gone are good old VW days when I could just turn up with an issue and the mechanics sorry technicians would pop out and take a look and offer honest advice - that's when the same local VW dealers were run by a family company.

[Mikeyd1]

Yeh it’s a real shame .

[Adam T7]

Looks like Group 1 have taken over my local dealer in Stockport (not that I had any future plans to darken their door anyway). GTI was 3rd new car I bought from them, original dealer always pretty good with me.

[joet]

Interesting. I've just taken my GTI for its first service at Group 1 Exeter and it's been a very positive experience. Great customer service/communication and very efficient. I will definitely go back.

[joe6]

Interesting. I've just taken my GTI for its first service at Group 1 Exeter and it's been a very positive experience. Great customer service/communication and very efficient. I will definitely go back.

That is the service I used to get from my local family run dealership. VW service definitely went down when they went to only large dealerships - with the odd exception.