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Author Topic: Mk8 golf brand new poor alignment rear bumber  (Read 1379 times)

Offline Mikeyd1

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #10 on: 26 October 2025, 16:09 »
Vw group1 Romford
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Offline SRGTD

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #11 on: 26 October 2025, 16:16 »
Quote from: Mikeyd1 on 26 October 2025, 16:09
Vw group1 Romford

I was half expecting you to say it was Group 1. My preferred VW dealer was taken over by Group 1. After the takeover, there was a very noticeable downturn in customer service.

I no longer use that dealer……….. :sad:.
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2020 Polo GTI Plus; Pure White, DSG (because they all are)
Gone but not forgotten;
2016 Polo GTI; Blue Silk
2011 mk6 Golf GTD; Carbon Grey
2007 mk5 Golf GT (2.0 170bhp TDI version); Deep Black Pearl
2002  mk4 Golf GTI (the 150 bhp diesel version); Deep Black Pearl

Offline Mikeyd1

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #12 on: 26 October 2025, 18:42 »
My next closest dealer is also group 1 Chelmsford so I’m sort of stuck . But night and day difference to say 5-10 years ago .
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2017 gti dsg white silver, 3door, dcc , Brescia alloys, pro Nav dvd ,dynaudio, dcc . Rear tints

Online Rudedog

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #13 on: 26 October 2025, 20:04 »
Both of my local'ish dealers are now Group 1 - and as has been said front-desk service is not what it used to be - very poor communication/lack of call-backs.

Gone are good old VW days when I could just turn up with an issue and the mechanics sorry technicians would pop out and take a look and offer honest advice - that's when the same local VW dealers were run by a family company.

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2019 Golf GTI PP DSG, Isaac Blue, TCR spoiler.

Offline Mikeyd1

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #14 on: 27 October 2025, 15:30 »
Yeh it’s a real shame .
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2017 gti dsg white silver, 3door, dcc , Brescia alloys, pro Nav dvd ,dynaudio, dcc . Rear tints

Offline Adam T7

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #15 on: 27 October 2025, 15:42 »
Looks like Group 1 have taken over my local dealer in Stockport (not that I had any future plans to darken their door anyway). GTI was 3rd new car I bought from them, original dealer always pretty good with me.
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MY2019 GTI Mk 7.5 Performance. DSG, 5 Door, Rear Camera, Climate Windscreen and Rear Window Factory Tints, Indium Grey.

Offline joet

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #16 on: 27 October 2025, 15:54 »
Interesting. I've just taken my GTI for its first service at Group 1 Exeter and it's been a very positive experience. Great customer service/communication and very efficient. I will definitely go back.
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Offline joe6

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #17 on: 28 October 2025, 09:28 »
Quote from: joet on 27 October 2025, 15:54
Interesting. I've just taken my GTI for its first service at Group 1 Exeter and it's been a very positive experience. Great customer service/communication and very efficient. I will definitely go back.
That is the service I used to get from my local family run dealership. VW service definitely went down when they went to only large dealerships - with the odd exception.
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Mk6 GTI Carbon Grey, 2010 Bluetooth and voice fitted, a few VCDS mods still a comfortable family car. Red Scirocco 2011 twin charger stage 1 - enjoyable drive now gone.  White 2016 Polo GTI (roller skate on steroids) replaced with an Indium Grey 2019 7.5 GTI PP.

Offline Tarmac_Terrorist

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Re: Mk8 golf brand new poor alignment rear bumber
« Reply #18 on: 07 November 2025, 19:33 »
Gone are the days when dealers valued your business. I think since the popularity of PCP deals increased over the past 15 years, they have forgotten that they are selling £45k cars and just see them as £xxx per month rentals. Sadly, many customers don’t value their car either and perceive it as just an affordable monthly payment, which serves to drive this behaviour.
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