2nd service

[SRGTD]

My clubsport in for 2nd year service been told its due brake fluid change and ac regards at extortionate cost

What was the price quoted? Brake fluid change used to be after 3 years old then every 2 years after that. Have they changed it then?

Yes. I think it was changed 3-4 years ago.

[Hampshire rubber burner]

Its every 2 years for brake fluid change I'm still not sure about diff oil change  that's on 4 wheel drive golf's maybe

[Adam T7]

The LSD is definitely 3 years.

[joe6]

Brake fluid can be checked for water content to see if it requires changing.

[Hampshire rubber burner]

I have service plan but brake fluid change is £72 extra

[davo245]

I have service plan but brake fluid change is £72 extra

Does make me wonder if they actually change it at all tbh, there is no way you could ever be sure its been done not like an oil and filter where you can see its been.

[SRGTD]

I have service plan but brake fluid change is £72 extra

Does make me wonder if they actually change it at all tbh, there is no way you could ever be sure its been done not like an oil and filter where you can see its been.

I had doubts over whether the dealer actually changed the engine oil in my car a couple of services ago. The ‘new’ oil didn’t look any cleaner than the old oil, and if it was fresh oil, I was short changed on the amount used (it barely reached the minimum mark on the dipstick and it was at the max mark on the dipstick prior to the service) angry:. Prior to that service, the dealer - previously a small-ish dealership group - had been taken over by one of the large multi franchise national dealerships and since the takeover, customer service definitely seemed to have taken a noticeable downturn.

The cynic in me would say they maybe they just removed a small quantity of oil with one of those oil extractor pumps so the level on the dipstick would be different if I checked it (I do, and regularly); a good money maker for the dealer if that’s what they’re doing. Hopefully they’re not employing such a deceitful, underhanded practice; even if they’re not, IMHO short measure on the new oil isn’t good enough when I’ve paid for VW’s recommended / specified quantity of oil.

I subsequently raised it with the service advisor who just responded with an apathetic shrug of the shoulders; no explanation over why I might have got short measure, no offer to top up the oil or give me a free 1 litre top up bottle by way of an apology. I’ve not been back to that dealer since…………..

Rant over!

[Beebopper]

They don't call them "stealers" for nothing do they! 
But I am going to check my oil on the next service, and see how it differs, never done this before but you never know I suppose.

[Yusee]

I have service plan but brake fluid change is £72 extra

Does make me wonder if they actually change it at all tbh, there is no way you could ever be sure its been done not like an oil and filter where you can see its been.

I had doubts over whether the dealer actually changed the engine oil in my car a couple of services ago. The ‘new’ oil didn’t look any cleaner than the old oil, and if it was fresh oil, I was short changed on the amount used (it barely reached the minimum mark on the dipstick and it was at the max mark on the dipstick prior to the service) angry:. Prior to that service, the dealer - previously a small-ish dealership group - had been taken over by one of the large multi franchise national dealerships and since the takeover, customer service definitely seemed to have taken a noticeable downturn.

The cynic in me would say they maybe they just removed a small quantity of oil with one of those oil extractor pumps so the level on the dipstick would be different if I checked it (I do, and regularly); a good money maker for the dealer if that’s what they’re doing. Hopefully they’re not employing such a deceitful, underhanded practice; even if they’re not, IMHO short measure on the new oil isn’t good enough when I’ve paid for VW’s recommended / specified quantity of oil.

I subsequently raised it with the service advisor who just responded with an apathetic shrug of the shoulders; no explanation over why I might have got short measure, no offer to top up the oil or give me a free 1 litre top up bottle by way of an apology. I’ve not been back to that dealer since…………..

Rant over!

In my experience, with diesel cars of any age, the oil turns black almost immediately once it’s started up after an oil change.

Even with petrol cars, there’s probably a fair amount of oil left in the system, whether it’s drained or extracted, for the new oil to appear discoloured almost immediately.


What car was it?
It doesn’t sound to me that your dealer didn’t do the job- the very fact that the level was lower suggests that they had changed it.

[SRGTD]

In my experience, with diesel cars of any age, the oil turns black almost immediately once it’s started up after an oil change.

Even with petrol cars, there’s probably a fair amount of oil left in the system, whether it’s drained or extracted, for the new oil to appear discoloured almost immediately.


What car was it?
It doesn’t sound to me that your dealer didn’t do the job- the very fact that the level was lower suggests that they had changed it.

A 2020 Polo GTI+ with a 2.0 litre EA888 petrol engine. It’s the first time I’ve ever had to top up the oil in any car I’ve owned almost immediately after it’s been serviced and the only time I’ve ever had to add oil to the Polo GTI+.