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Author Topic: Engine cover!  (Read 70970 times)

Offline fredgroves

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Re: Engine cover!
« Reply #100 on: 12 May 2023, 14:50 »
So my new engine cover has been destroyed by PMC Wagner?  :laugh: :laugh:
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Offline Ceefeesh

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Re: Engine cover!
« Reply #101 on: 12 May 2023, 15:32 »
But they haven’t interfered with the supply of materials to Audi who are still able to make and supply engine covers for the S3.  :grin:

I have just heard from VW UK Customer Service.

Here is part of their response.

It is always disappointing to learn of occasions when we fail to achieve standards which we strive to achieve. We strive to offer the greatest service, so learning that we fell short of our goal is disheartening.

Since this goes against everything Volkswagen stands for, I can certainly appreciate the inconvenience and frustration this has caused. I appreciate your comments and it is only through feedback from customers such as yourself, that we can gain an understanding of our customer’s expectations from our Retailers. It also allows us to ensure the relevant training is provided to improve customer experience.

They have now forwarded my complaint back to the retailer who will phone me next week.  I think they have missed the point. The phone call will be interesting. I’ll keep you updated.  :smiley:
« Last Edit: 12 May 2023, 16:31 by Ceefeesh »
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Offline monkeyhanger

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Re: Engine cover!
« Reply #102 on: 13 May 2023, 08:58 »
Quote from: Ceefeesh on 12 May 2023, 15:32
But they haven’t interfered with the supply of materials to Audi who are still able to make and supply engine covers for the S3.  :grin:

I have just heard from VW UK Customer Service.

Here is part of their response.

It is always disappointing to learn of occasions when we fail to achieve standards which we strive to achieve. We strive to offer the greatest service, so learning that we fell short of our goal is disheartening.

Since this goes against everything Volkswagen stands for, I can certainly appreciate the inconvenience and frustration this has caused. I appreciate your comments and it is only through feedback from customers such as yourself, that we can gain an understanding of our customer’s expectations from our Retailers. It also allows us to ensure the relevant training is provided to improve customer experience.

They have now forwarded my complaint back to the retailer who will phone me next week.  I think they have missed the point. The phone call will be interesting. I’ll keep you updated.  :smiley:

It seems that pretty much every VAG model out there that was launched prior to the start of the Ukranian war is missing a few bits from published spec - the GTI/R missing an engine cover, my S3 missing puddle lights/Audi Beams (front doors retrofitted with looms bought from rocketwires - what a that of a job that was), also missing all aspects of the extended ambient lighting it is supposed to have.

The dealers shrug their shoulders and VW/Audi UK say "parts shortages" and point to the contract clauses that allow them to change spec at any time without notice or compensation.

I suppose the situation with the VW engine covers having been supplied and then taken is a little different than them not being supplied in the first place, but customer services are just talking the talk.
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Offline SRGTD

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Re: Engine cover!
« Reply #103 on: 13 May 2023, 10:07 »
@monkeyhanger; VAG aren’t alone in removing items of spec from their cars being impacted by supply chain / parts shortages issues. BMW have also been doing this, and so have Ford (other manufacturers probably have too).

The upside of manufacturers choosing to build cars with reduced spec / equipment levels is that it minimises the impact on extended lead times. The downside - customers get cars with missing items of spec / equipment which could impact resale values when the time comes to sell.

As you’ve said, slightly different to the VW engine cover situation though, which also affects Seat and Cupra - not sure about Skoda.
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Offline Ceefeesh

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Re: Engine cover!
« Reply #104 on: 13 May 2023, 20:32 »
Correspondence continues with VW UK who have now confirmed my engine cover was removed as a consequence of VW’s recall 10H5. They tell me all owners affected by this recall received a letter. Did you all get your letters?

I have now asked why it has not already been replaced and when will it be replaced?

I will keep you updated.

BTW I am thinking of changing my forum name to EngineCover.
« Last Edit: 13 May 2023, 20:36 by Ceefeesh »
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Offline Adam T7

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Re: Engine cover!
« Reply #105 on: 14 May 2023, 07:40 »
Quote from: Ceefeesh on 12 May 2023, 15:32
But they haven’t interfered with the supply of materials to Audi who are still able to make and supply engine covers for the S3.  :grin:

I have just heard from VW UK Customer Service.

Here is part of their response.

It is always disappointing to learn of occasions when we fail to achieve standards which we strive to achieve. We strive to offer the greatest service, so learning that we fell short of our goal is disheartening.

Since this goes against everything Volkswagen stands for, I can certainly appreciate the inconvenience and frustration this has caused. I appreciate your comments and it is only through feedback from customers such as yourself, that we can gain an understanding of our customer’s expectations from our Retailers. It also allows us to ensure the relevant training is provided to improve customer experience.

They have now forwarded my complaint back to the retailer who will phone me next week.  I think they have missed the point. The phone call will be interesting. I’ll keep you updated.  :smiley:

If anybody ever wanted a definition of rhetoric, VAG have just provided it.
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Offline Ceefeesh

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Re: Engine cover!
« Reply #106 on: 15 May 2023, 21:40 »
VW correspondence continues. I’m not giving up. I have lots of words too. Death by a thousand cuts. However, I do not realistically expect a quick resolution but I have ideas of how we could collectively escalate it using sarcastic humour. I’ll share it after I see how VW respond, or not. I think I may not receive further replies.

Being pragmatic I have an alternative solution and I have ordered a carbon fibre engine cover but it’s not due for quite a while. If it turns out to be a pig in a poke, I’ll hang it on the wall in the garage under my GTI flag! : :nerd:
« Last Edit: 15 May 2023, 21:42 by Ceefeesh »
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Offline davo245

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Re: Engine cover!
« Reply #107 on: 16 May 2023, 10:08 »
I have just sent another email ref my lack of reply to previous one!
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Offline Exonian

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Re: Engine cover!
« Reply #108 on: 16 May 2023, 14:25 »
Quote from: Ceefeesh on 15 May 2023, 21:40

Being pragmatic I have an alternative solution and I have ordered a carbon fibre engine cover but it’s not due for quite a while. If it turns out to be a pig in a poke, I’ll hang it on the wall in the garage under my GTI flag! : :nerd:

 :grin: :grin:

 you really should change your username 😁
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Offline Ceefeesh

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Re: Engine cover!
« Reply #109 on: 16 May 2023, 18:57 »
I have had a quick look. I don’t think I can change my forum ID other than create a new account, which I’m not doing; otherwise I would.  :grin:
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