Author Topic: Loose Radiator Issue - UK  (Read 7571 times)

Offline Hertsman

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Re: Loose Radiator Issue - UK
« Reply #20 on: 24 July 2023, 10:34 »
My only experience of Audi "customer service" is when my sister in law wanted to buy an A1.  I went to my local dealer and asked them to book us an appointment to speak to their sales people (SIL would need to travel up) and to send me a brochure in the meantime.

No problem she said and took all my details.

Never heard from them again.  Sounds like I got lucky.  :grin:

I don't think Audi customer service is any better or worse than any other in the VAG group, or a fair few others (Honda are awful too). There's never a decision maker at the end of the phone, just a call centre operative that knows jack sh!t about the cars and any technical aspects. They act on what the dealership tells them, nothing more or less than that. Some dealerships are averse to doing non-mechanical warranty repairs, especially if you didn't get the car from them - Lookers in Newcastle or Silverlink are like that- wouldn't historically go near whiteworm wheel claims for me with previous Golfs.

If I hadn't copied the dealership in on my email, they wouldn't have come back to me. Trouble is, Lookers have a monopoly on VW and Audi dealerships in the North East. My nearest VW or Audi dealership that isn't Lookers is at York (JCT600, same group I got my S3 from).

The service you receive these days is simply down to the quality and professionalism of person in front of you, sometimes its off the scale, they cannot do enough for you and do everything that's expected and then you get the person who really does not care, reads from scripts in monotone voice and has absolutely no desire to stray from it, and so is not listening to our well thought out and constructed logic, that if took one moment to listen to everything would be resolved to everyone benefit usually.

Its every industry where there is so much scale that if you fail at first point of contact you will be bounced around from one overly busy person to another until finally you find the rare diamond who has taken time to truly understand the issue and once on right path its usually resolved pretty quickly.

For every poor experience with same company, can counter with a great one, and vice versa, it truly is a people thing and not a company thing, even in my company, you navigate certain colleagues, which is not right, but if want something done right you get to know the folk who can and who cannot.

The only company that ever beat me though was Apple, really went down the rabbit hole with their CS, and in the end after months of back and forth, gave up, as you just have to sometimes for own sanity.
Present - BMW 128Ti Alpine White, 18" Performance Tyres, Sun Protection Glass, Parking Assist, Heated Steering, Boston Trim, Split Folding Rear Seats, Electric Lumbar Support
- 2nd car: 2019 Golf R DSG Pure White 19" Black Pretoria, Privacy Glass, Rear View Camera, Dynaudio, Keyless
- 2019 Pure Grey GTI TCR 5 Door DSG Reifinitz Wheel DCC Climate Screen 90% Tint
- 2016 Lapiz Blue Golf R 5 Door DSG Pretoria DCC
- 2013 Pure White GTD 5 Door DSG DCC