Cracked sunroof surround

[Watts]

Sorry to hear that golf steve and atlasgrey This is starting to become a bit of an epidemic, might be worthwhile both of you to post images, it may help when it comes to warranty claims.

[Jim_mk7.5]

Hi,  another cracked plastic surround of the sunroof.  Cracked exactly the same as the original picture, happened during hot weather a couple of weeks ago. July 2019 golf Gti.
1st dealer wouldn’t submit the warranty claim as thought it had been hit, but clearly no other damage. 2nd dealer of same group submitted and viewed it differentLy and were prepared to submit for warranty repair, but as already said no by first dealer wouldn’t they refused to submit to VW Uk.
Now contacted VW UK to investigated. 
Hoping that it will be resolved

Get yourself on Twitter and tweet using https://twitter.com/VWUKHelp and tag their main VW UK account as well.

Sometimes it's the only way to get action quickly on matters like this as they don't to be seen to be ignoring disgruntled customers in social media.

[monkeyhanger]

Sometimes it's the only way to get action quickly on matters like this as they don't to be seen to be ignoring disgruntled customers in social media.

They much prefer to ignore disgruntled customers privately 

Usually it's the classic "please refer to your supplying dealership" when you ask why their warranty sometimes isn't worth sh!te.

[Jim_mk7.5]

Sometimes it's the only way to get action quickly on matters like this as they don't to be seen to be ignoring disgruntled customers in social media.

They much prefer to ignore disgruntled customers privately 

Usually it's the classic "please refer to your supplying dealership" when you ask why their warranty sometimes isn't worth sh!te.

Haha very true! A friend recently had a bit of battle with his Audi dealer over a warranty claim on his R8. Turns out that as it was an older Audi, the warranty was through a 3rd party and not an actual Audi warranty so they needed to get it approved by the 3rd party to get the work done. But they were trying to fob him off with all sorts of cr@p!

[golf steve]

Hi,  not a bad idea for Twitter. 
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth,   actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision).  VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.

Next the ombudsman!

[monkeyhanger]

Hi,  not a bad idea for Twitter. 
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth,   actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision).  VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.

Next the ombudsman!

If there's a crack and no catering from an impact, the ombudsman should definitely side with you. Back it up with anyone here who can provide their details to show how prevalent this issue is. Maybe back that up by finding out how many people have a sunroof on their MK7.5. If there's 10 people here with a sunroof and 5 have had this issue then that speaks for itself.

VW are absolute cnuts for warranty lately.

Would never have a sunroof - I was a passenger in my mate's sh!tty hyundai pony 25 years ago when a brick landed in my lap with a lot of glass. Some toerag had dropped it from a motorway bridge and it went straight through the sunroof without touching the bodywork.

My mate was thankful that the glass broke instead of putting a big dent in his roof. I didn't share his enthusiasm for this piece of "luck". 

[CP15FUN]

Car was booked into the dealer for 22/6 at 9am.  Got a call from them at 8am that morning saying that if I could email photos to them it would save me a journey, because all they would do is takes photos and send them to VW UK to ask whether a warranty repair was authorised.  Dealer had never experienced the fault before.

I was told that VW's decision would take about a week.

Update - VW UK came back within a fortnight and agreed it is a warranty job.  Took it to the VW approved bodyshop and they are now liaising with the dealer to arrange a time for the job to be done.

[SRGTD]

A Google search on ‘VW Golf cracked sunroof surround’ found these - might help those who are having issues in getting theirs fixed under warranty. There are probably other instances if I’d spent a bit more time looking but I’ll leave that to those with the issue who are getting resistance from VW in getting this fixed;

https://www.golfmk7.com/forums/index.php?threads/gti-leaking-sunroof-and-cracked-roof.343308/

https://www.vwroc.com/forums/topic/35390-sunroof-surround/?tab=comments#comment-525463

https://forums.vwvortex.com/showthread.php?8700737-Exterior-Sunroof-Trim-Bezel-Cracked#/topics/8700737

http://forums.tdiclub.com/showthread.php?t=505810

IMO it shows it’s not just one or two cars affected - I wonder how many mk7/mk7.5 owners of cars with Pano roofs who aren’t on forums have experienced this issue? Is the fact that VW changed the design of the offending part for the mk8 an acknowledgement by them of a design fault with the Pano roof design in the mk7/mk7.5? The current model Polo also has the revised design Pano roof - the previous model Polo had the same version as that used in the mk7/mk7.5 Golf, but I don’t know if the same issue existed with surround cracking on the Polo. 

[Jim_mk7.5]

Hi,  not a bad idea for Twitter. 
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth,   actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision).  VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.

Next the ombudsman!

I would be seriously kicking off at these dealers! Clearly an issue that is effecting a lot of cars and needs sorting under warrant. Passing you around like this is poor but they will try it on and you have to be very firm these days to get the right sort of action. Where did you get the car from?

[SRGTD]

Hi,  not a bad idea for Twitter. 
VW UK came back to me today and said that because the two dealers from the same group agreed that it was damaged that they couldn’t do anything (Peter Cooper Southampton and Portsmouth,   actually the first dealer said damage, second said it wasn’t. But because the same warranty person looked at both claims they went with their first decision).  VW UK Recommend that I take it a 3rd dealer for another opinion, even gave me an address and phone number.

Next the ombudsman!

I wouldn’t be going to the 3rd dealer that VW UK have suggested you contact - they may already have been forewarned that you will probably be in contact and VW UK may have told them to fob you off.

I’d be picking a dealer of my choice, not one suggested by VW UK.

Agree with Jim_mk7.5; this seems to be a fairly widespread issue - either a defective design of the sunroof surround or defective factory installation procedure.

Have a look at the links in my earlier post in this thread (Reply #77) if you’ve not already done so.