Author Topic: Thoughts on service  (Read 10197 times)

Offline Zayd

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Re: Thoughts on service
« Reply #20 on: 21 November 2019, 14:06 »
In relation to this topic, where have fellow members found a trustworthy VW garage in London?
Turbocharged and liking it...

Offline Watts

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Re: Thoughts on service
« Reply #21 on: 21 November 2019, 14:16 »
In relation to this topic, where have fellow members found a trustworthy VW garage in London?

Not perfect and just outside but Lookers in Hersham have been pretty good. Just need to check the car 100% before and after to make sure there's no damage. They have observed my no wash instructions and have stuck to quotes or come in under.
2019 Oryx White 5dr TCR.

Was - 2015 Tornado Red 3dr GTI PP, manual, Santiagos, Audi short shifter.

Offline Yusee

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Re: Thoughts on service
« Reply #22 on: 21 November 2019, 14:25 »
Well, the cheeky bstrds have just tried to charge me £261 for first service ( the quote I was given on the phone I distinctly remember was £216.61.)
They agreed to 216 when I said I’d go, and leave them with an empty slot
I think I will use price match next time, if only to stop them charging whatever they feel they can get away with.
I hate these places.

Well, I did try and tell you I paid £165/170 ish.

Booked mine in for first service next week- 11 months old, 7.5k on clock and still another 1800 miles til service due.

Whether there is any long term benefit from servicing sooner than scheduled is anybody’s guess- I’ll let you know my experience in 10 years time!

One thing I haven’t missed is main dealer servicing ( first time in over 10 years for me). £216 for an oil change. Bunch of thieves.

Sounds a bit steep? Thought it was about £165/170 at my local JCT600.

I thought it was steep, i seem to remember figures like £170 mentioned on the forum. At least I have a “ while you wait” booking when i’m off work next week. They will probably see me 3 times in 3 years and that’ll be it

Why not see if they’ll price match a local garage ?

I’ve just asked for a price match on a minor and spark plugs from £320 down to £235.

Interesting. The short answer is I couldn’t be bothered. Some of my costs are tax deductible and the vw price match sounded like absolute rubbish. In fact I nearly fell off my chair laughing- written quote, like for like within 5 miles!!!

The link posted by zxmatt above is for cars over 3 years old, but yes, fair enough I’ve learnt a lesson.
Other than price, it wasn’t too bad an experience. Car left unwashed as per instructions, and nothing damaged.
2018 Golf GTI Performance  5dr manual, Isaac blue
1988 Peugeot 205 GTI 1.9, 2022 Triumph Street Triple R, 2016 Seat Alhambra.

Offline SRGTD

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Re: Thoughts on service
« Reply #23 on: 21 November 2019, 15:36 »
The link posted by zxmatt above is for cars over 3 years old, but yes, fair enough I’ve learnt a lesson.
Other than price, it wasn’t too bad an experience. Car left unwashed as per instructions, and nothing damaged.

Hindsight’s a wonderful thing, but VW’s service plan for cars under one year old gives the first (a minor) and second (a major) year services for just under £297 for both services.

You can buy a new VW service plan for the next two services, but the service plan for cars over a year old is more expensive; £484.20 for a minor and major service, but it still works out cheaper than paying for one minor and one major service if you don’t have a service plan (£179 minor, £349 major; total £549j.

You can spread the cost of the service plan over 18 months, so you don’t have to pay the full cost up front. The second service plan doesn’t include a brake fluid change which is due when the car’s three years old. But you’d pay for that separately anyway on top of the third service cost, irrespective of whether you have a service plan or not.

Some dealers may have their own version of VW’s service plan that work out cheaper, so always worth checking with the dealer if you plan on having your car serviced within the VW dealer network rather than going to an independent.

2020 Polo GTI Plus; Pure White, DSG (because they all are)
Gone but not forgotten;
2016 Polo GTI; Blue Silk
2011 mk6 Golf GTD; Carbon Grey
2007 mk5 Golf GT (2.0 170bhp TDI version); Deep Black Pearl
2002  mk4 Golf GTI (the 150 bhp diesel version); Deep Black Pearl

Offline Yusee

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Re: Thoughts on service
« Reply #24 on: 21 November 2019, 15:55 »
Thanks SRGTD- very useful info. Really not sure why I didn’t take a service plan when I purchased looking at these numbers. Think I’ll visit the dealer in next few weeks and buy a plan- won’t be a massive saving for me now but at least i’ll get a fixed price
2018 Golf GTI Performance  5dr manual, Isaac blue
1988 Peugeot 205 GTI 1.9, 2022 Triumph Street Triple R, 2016 Seat Alhambra.

Offline Mark V GTD

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« Last Edit: 23 November 2019, 09:18 by Mark V GTD »

Offline mistac

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Re: Thoughts on service
« Reply #26 on: 21 November 2019, 18:40 »
Thanks SRGTD- very useful info. Really not sure why I didn’t take a service plan when I purchased looking at these numbers. Think I’ll visit the dealer in next few weeks and buy a plan- won’t be a massive saving for me now but at least i’ll get a fixed price

I have placed an order for a new GTI - current service plan "promotion" I have been offered and will be taking out is £199 for first 2 services but I believe it has been as low as £149 in the last year or so. I believe that it is subject to taking out PCP finance though (which you can pay off without losing any add ons). Might be worth asking why you were not offered something like that?
GTI 7.5 Performance 5dr DSG Tornado Red - completely standard spec as - it comes out of the tin as they say

Offline Philip

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Re: Thoughts on service
« Reply #27 on: 21 November 2019, 20:41 »
Hindsight’s a wonderful thing, but VW’s service plan for cars under one year old gives the first (a minor) and second (a major) year services for just under £297 for both services.
You can buy a new VW service plan for the next two services, but the service plan for cars over a year old is more expensive; £484.20 for a minor and major service, but it still works out cheaper than paying for one minor and one major service if you don’t have a service plan (£179 minor, £349 major; total £549j.

The part I really struggle with here, service plan or not, is that the 1st and 2nd service, or minor and major, are in reality exactly the same in terms of actual service items, i.e. an oil and filter change so the "major" service comes at a significant additional cost for checks on items that, with the exception of brake fluid level, are part of the vehicle health check that's done anyway.  Without a plan that's £170.00 for pretty much nothing at all, which is naughty.

https://www.vwfinance.co.uk/en/privatecustomers/how_agreements_work/servicing-and-maintenance.html
TCR 3 door

Offline Mark V GTD

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Re: Thoughts on service
« Reply #28 on: 23 November 2019, 09:23 »
Second service should include pollen an air filter change.

dervy

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Re: Thoughts on service
« Reply #29 on: 23 November 2019, 14:16 »
In response to Zayd’s request. I highly recommend Alan Day City in Wapping. I’ve received nothing but great service from them for the past 10 years.