Drainage Grommit Missing From The Tailgate on My Golf R?

[Exonian]

That's pretty rubbish news Brendan.
There are firms that can work miracles with leather but as you say, it should never have happened in the first place.

[Brenbo]

Yeah it is pretty rubbish.  Do you know of any firms who can perform a miracle on my steering wheel in the local area? 

It's more a surface defect rather than a complete cut in to the leather.  But there is a line of tiny dotted perforations in to the leather as if something was dragged across it.  I have a few choice words but will keep calm at this point in time and await the feedback on Monday. Hopefully they come up trumps again and all will be sorted.   

[Exonian]

They should really be replacing the 'wheel.
If they decide they want a go at repairing it then they may well have someone they use under contract.
Garnish on Marsh Barton do all sorts of repairs but I know there are quite a few leather specialists locally.
TFI Motortrimmers have been around for a good number of years, the owner lives just around the corner from me.
I've never used any of these companies so can't really recommend anyone.
I'll ask around in work next week as somebody always knows someone in that place!

Edit: It might be worth speaking to these people as they're more local to you http://www.auto-interiorscornwall.co.uk

[JoeGTI]

I think you're over thinking / stressing about it a bit tbh.

But I would try rubbing some leather conditioner (Glipitone or similar) into it with a soft cloth. If it's only a surface scuff you should have good results doing that. Leather is somewhat plyable / malleable so the worst of it should almost massage out I think.

[Brenbo]

Not really stressing over it, more a case of would expect to recieve my car back in the same condition I took it to the dealer in. 

The last place you would expect to uneccessarialy damage a car no matter how trivial would be the dealer.  However there does seem to be numerous cases where the dealers have caused damage to cars while in their care.  I just want my car back to the state it was in prior to taking it in to the dealer no matter how minor the damage.  And yes, the damage is minor and trivial  and will be something I suspect you could become blind to over time.  Also I suspect I could spend hours of my own time trying to restore it back to a fairly good state again where it would become unoticeable. 

But if for a year prior to my service I have taken pride and care over my car I would expect others to do so as well.  Otherwise on the other side of the coin if I do not report it to the Dealer I may as well become complacent and accept it may happen anytime I take my car in for a repair, service or wheel/tyre change.

[I wanted a GTi]

The last place you would expect to uneccessarialy damage a car no matter how trivial would be the dealer

You haven't been to many VW dealers have you

[Brenbo]

As I stated in my previous post you wouldn't expect them to do it, but it seems there are numerous cases where they do.  I have been to a few dealers in the past but  previously they were not VW and lets just say the Honda dealer I used to go to locally was really good at customer service and workmanship.  I cannot remember any incidents where I thought they had damaged my car while they had it in a workshop.  The VW Dealer is really good at customer service, but it seems their workshop needs to catch up a bit, as they could be letting the side down.   

[I wanted a GTi]

As I stated in my previous post you wouldn't expect them to do it, but it seems there are numerous cases where they do.  I have been to a few dealers in the past but  previously they were not VW and lets just say the Honda dealer I used to go to locally was really good at customer service and workmanship.  I cannot remember any incidents where I thought they had damaged my car while they had it in a workshop.  The VW Dealer is really good at customer service, but it seems their workshop needs to catch up a bit, as they could be letting the side down.   

I did mean it as a joke btw but seriously I have been to loads of different dealers over the years and VW are by far and away the worst.

[Brenbo]

I know it was meant as a joke, no worries, it was fully taken as you intended.   

[Brenbo]

I am also starting to realise VW are not the best in regards to their workshops.