Drainage Grommit Missing From The Tailgate on My Golf R?

[Brenbo]

Hi Guys

Last time I was washing my car.  I noticed there was a slight dribble of water coming out of the side panel (which can be opened with a key or screwdriver) on the right hand, inside plastic panel of my boot when I opened it fully.  This only happened after I washed my car and when the boot lid is extended to be fully open.  My first guess was there was water getting in from around the rear light on the same side.  However I have just returned from my local dealership after the first year service and they have discovered the rubber grommit which is located on middle of the bottom lip (near the boot catch) is missing.  I am informed this is a water drainage grommit and is there to prevent water getting in as well?  However although I can go back to my dealership and get this part fitted for free (on warranty), the dealership is at least 50 miles away.  I am guessing the grommit only costs a few quid and may be fairly easy to fit as well  (which would be less effort and cheaper). 

Would any of you guys know where I could order the grommit from and how I would go about fitting the grommit correctly?  Or would you suggest I just bite the bullet and go to the dealership and get them to fit it. 

I must say I am a bit aprehensive about going back too soon, as on my return journey about half home from the dealership today I discovered 2x 20cm+ deep scratches/scuff lines on my leather steering wheel. I have looked after my car like a baby, but the service bay engineer has decided to scratch the hell out of my steering wheel. With damage like this I am not keen to go back too soon. 

Does anyone also know how to remove/reduce deep scratches/scuffs from a leather steering wheel.  I have rubbed the scratches down with finger but they are not completely gone.  Please advise?   

[JoeGTI]

That rubber grommit perishing / falling off is common. Mine fell off ages ago and I've done nothing about it. I don't think it's presence or lack of, is anything to worry about.

[Brenbo]

If this is the case then it would be great. 

But my only concern is I am getting a little bit of water if only a few drops inside the boot lid itself.  This is then visible draining out of the plastic liner when the boot is opened.   

[Brenbo]

Although the lack of a drainage grommit on my boot (tailgate) is not important, I have contacted my dealer anyway to see if they can order/fit one, at least if they agree to sort anything out in regards to my scuffed steering wheel at the same time that is. 

I feel it's not good that I can hand over a car in immaculate condition only to recieve it back after a service in a worse condition (even if it is only a scuffed steering wheel)? It's just a matter of principle more than anything else.  I feel if the workshop technician is this careless it needs to be highlighted and not let them go on thinking he's doing a great job when he's not.  (I know it can be common at certain dealerships for under par workmanship). 

My previous incident with workmanship was when a technician fitted a tyre with the inside wall facing out and chipped my wheel in the process.  Not a good day for him (It was a friday afternoon, so I guess he could not wait for the weekend to start).  They ended up replacing my wheel with a showroom car's wheel. 

hope my steering wheel gets sorted out as easily?   

[kalimon]

Although the lack of a drainage grommit on my boot (tailgate) is not important, I have contacted my dealer anyway to see if they can order/fit one, at least if they agree to sort anything out in regards to my scuffed steering wheel at the same time that is. 

I feel it's not good that I can hand over a car in immaculate condition only to recieve it back after a service in a worse condition (even if it is only a scuffed steering wheel)? It's just a matter of principle more than anything else.  I feel if the workshop technician is this careless it needs to be highlighted and not let them go on thinking he's doing a great job when he's not.  (I know it can be common at certain dealerships for under par workmanship). 

My previous incident with workmanship was when a technician fitted a tyre with the inside wall facing out and chipped my wheel in the process.  Not a good day for him (It was a friday afternoon, so I guess he could not wait for the weekend to start).  They ended up replacing my wheel with a showroom car's wheel. 

hope my steering wheel gets sorted out as easily?   

When my wheel was damaged at a dealers, they would not swap it out with a wheel off any car on their premises, no matter how many times I asked.
It would have saved 2 months of aggravation if they had

[Brenbo]

I was surprised they did for me really.  I was expecting them to fob me off with a refurbished wheel not a brand new one. 

[I wanted a GTi]

Had similar with my passenger seat, someone must have sat into the car with something in their rear pocket. They also damaged two wheels.



Ended up getting the wheels refurbished at Lepsons, and £400 to cover my troubles instead of new wheels and new seat base cover. I had already ordered the GTD anyway and was selling the wheels from the CC because it was going traded in with standard 18" wheels.

[Brenbo]

Looks like your damaged wheels was worse than what I incurred with my wheel incident a while ago, but the scratch on my steering wheel is longer but maybe not quite as deep as the damage on your seat pic.  However I have just recieved a call from my dealer and they are going to get their service manager to give me a call on Monday.  Hopefully it goes well.  I have reduced the scratch/scuff a bit but it is still noticeable.  If I had a run of the mill family car I may not have been as bothered about it.  But the fact is it's a golf R packed to the hilt with options so a very expensive golf.  Also the fact I look after it more than I would a new born baby, means it would niggle the hell out of me seeing the scratch everytime I get in to the car.  I will speak to him on Monday and see what he has to say. 

If anything they have been excellent with customer service in regard to sorting out issues to date. The only thing is it shouldn't have happened to begin with...  I mean it was only a service.   

[I wanted a GTi]

Looks like your damaged wheels was worse than what I incurred with my wheel incident a while ago, but the scratch on my steering wheel is longer but maybe not quite as deep as the damage on your seat pic.  However I have just recieved a call from my dealer and they are going to get their service manager to give me a call on Monday.  Hopefully it goes well.  I have reduced the scratch/scuff a bit but it is still noticeable.  If I had a run of the mill family car I may not have been as bothered about it.  But the fact is it's a golf R packed to the hilt with options so a very expensive golf.  Also the fact I look after it more than I would a new born baby, means it would niggle the hell out of me seeing the scratch everytime I get in to the car.  I will speak to him on Monday and see what he has to say. 

If anything they have been excellent with customer service in regard to sorting out issues to date. The only thing is it shouldn't have happened to begin with...  I mean it was only a service.   

If it were me I would only accept a new steering wheel.

[Brenbo]

I will definitely try it on.  Will keep you posted on the outcome.