Current delivery times?

[Fewie]

Two and a half weeks after ordering and the tracker still doesn't recognise my order.  Dealer says all is well and it's a problem with the tracker.

Fewie - its a phew from me too.  I ordered on 13th May and got my order number 2 days later, but like you the tracker doesn't recognise my order. Was thinking I'll have to put a chase on it to re-assure myself that the order is actually placed with VW!

Whilst I'm re-assured I'm still frustrated. I obsess about this kind of thing and not being able to track it is doing my head in!

With my current car (Octavia vRS diesel) I got to the stage of tracking the ship it came in on via a shipping app!  Then by chance I found the transporter delivery driver on the owners forum so I had pics sent to me as it was loaded to the trailer!   I was even able to pick which part of the trailer he loaded the vehicle on to...

Here's hoping the VW tracker sorts itself out soon

[evo1986]

Two and a half weeks after ordering and the tracker still doesn't recognise my order.  Dealer says all is well and it's a problem with the tracker.

The dealers order probably hasn't been accepted by the factory because they may well of outsold there allocation. I would keep an eye on it......

[Beezer]

Whilst I'm re-assured I'm still frustrated. I obsess about this kind of thing and not being able to track it is doing my head in!

With my current car (Octavia vRS diesel) I got to the stage of tracking the ship it came in on via a shipping app!  Then by chance I found the transporter delivery driver on the owners forum so I had pics sent to me as it was loaded to the trailer!   I was even able to pick which part of the trailer he loaded the vehicle on to...

Here's hoping the VW tracker sorts itself out soon

Have you tried the live chat on the vw website? The tracker app just says 'with the factory' whereas on the live chat they can give you a provisional build date. That is presuming the tracker number you have been given shows up on their system. 

[Don76]

Don't pin your hopes on the tracker.
Mine has been showing stage 5 (In Transit) since it was built on the 6th May. It's been at the dealer for 5 days and still not updated.

As others suggest - vw live chat is the best way for real-time updates.

[Fewie]

Thanks for the live chat suggestion guys.  Just spoken to an agent who told me that my order is accepted and allocated a provisional build week of 33 at the moment.  I'm guessing at 4-6 weeks from build to collection? So my lead time is looking like 16-18 weeks.

He also confirmed issues with the tracker

[Arnold_Lane]

Have you tried the live chat on the vw website? The tracker app just says 'with the factory' whereas on the live chat they can give you a provisional build date. That is presuming the tracker number you have been given shows up on their system.

Yes, this works. I've just used it to find out that my build week is provisionally 26.06.17. Guess this would mean delivery early August, so will be available for 1st September registration and collection 

[CHB100]

Have you tried the live chat on the vw website? The tracker app just says 'with the factory' whereas on the live chat they can give you a provisional build date. That is presuming the tracker number you have been given shows up on their system.

Yes, this works. I've just used it to find out that my build week is provisionally 26.06.17. Guess this would mean delivery early August, so will be available for 1st September registration and collection 

I wouldn't be surprised if that build was earlier, besides don't they reckon 2 weeks to get to dealers. Be amazed if it's not available by mid July? Mine arrived a month before best due time. That would mean an awful long wait until September. Also depends on size of dealer network regarding storage I would think.

I don't know that being 17 or 67 makes any difference with these anyway.

[Arnold_Lane]

Yes, this works. I've just used it to find out that my build week is provisionally 26.06.17. Guess this would mean delivery early August, so will be available for 1st September registration and collection 

I wouldn't be surprised if that build was earlier, besides don't they reckon 2 weeks to get to dealers. Be amazed if it's not available by mid July? Mine arrived a month before best due time. That would mean an awful long wait until September. Also depends on size of dealer network regarding storage I would think.

I don't know that being 17 or 67 makes any difference with these anyway.

Mine will be a 67 plate due to timing with other car (and I wouldn't take delivery of a new car if it was only a month away from a new reg.)

4 weeks seems to be the norm from factory to dealer (it was for two last VW's, current A6 and even a Fabia that was built and sat at port awaiting shipping to UK), but I guess it can depend on sailings, etc.

[linc-dub]

Two and a half weeks after ordering and the tracker still doesn't recognise my order.  Dealer says all is well and it's a problem with the tracker.

Fewie - its a phew from me too.  I ordered on 13th May and got my order number 2 days later, but like you the tracker doesn't recognise my order. Was thinking I'll have to put a chase on it to re-assure myself that the order is actually placed with VW!

I used VW chat this afternoon to chase up why my order number is not recognised by VW tracker.  Shaz said she'd refer it to the technical department, but did check on my order number's status, which if the tracker was working correctly would show as Stage 3 as I'm allocated build w/c 24th July.  If that stays the same I could be on for 1st September delivery which will be ace.  She did say I could always check progress with my dealer or return to VW chat.  I said VW could do better than that by getting the tracker working properly, so we'll see if that materialises in the short-term or not?

[Beezer]

I used VW chat this afternoon to chase up why my order number is not recognised by VW tracker.  Shaz said she'd refer it to the technical department, but did check on my order number's status, which if the tracker was working correctly would show as Stage 3 as I'm allocated build w/c 24th July.  If that stays the same I could be on for 1st September delivery which will be ace.  She did say I could always check progress with my dealer or return to VW chat.  I said VW could do better than that by getting the tracker working properly, so we'll see if that materialises in the short-term or not?

I think you're still on stage 2 if they've only given a provisional date, as stage 3 is build date confirmed. When I spoke to them on live chat they said build week is usually confirmed 4 weeks prior, so you should expect it to move onto stage 3 last week in June if nothing changes.

Obviously if the tracker isn't working this is probably irrelevant anyway!