GTD MK7 oil leak

[mcmaddy]

Get on VW's Twitter feed and complain. Nothing worse than a disgruntled customer to get a companies notice. I would also be asking why when your car clearly is not mechanically sound to drive that the dealership are asking you to bring it in. They sound like a set of Muppets and should be told so. Twitter is your friend 😃

[martial25]

Guys do you know if there is anywhere where i can see the underneath of the VW Golf GTD?

My car has been dropped off to VW yesterday on a recovery truck which i paid for.

The more i think of it the more certain i am this is related to my service done 2 months ago. Is the drain plug a plastic or metal one?

I have a feeling the branch will deny any wrongdoing on their part so what would you advise as the best approach for this.

[fredgroves]

Sump plug is plastic...

[I wanted a GTi]

Guys do you know if there is anywhere where i can see the underneath of the VW Golf GTD?

My car has been dropped off to VW yesterday on a recovery truck which i paid for.

The more i think of it the more certain i am this is related to my service done 2 months ago. Is the drain plug a plastic or metal one?

I have a feeling the branch will deny any wrongdoing on their part so what would you advise as the best approach for this.

As Fred said above the plug is plastic now.

The way ahead is social media like Facebook and twitter and if your not on them, join them and get on there to both Synter group and VW UK. The one thing they all hate is bad press and people complaining.

Also don't let them move you to DM(direct messaging) if possible because they try to take it away from the public seeing it.

Bit late now but I should have thought of it sooner but an independent inspection of the car to see where the oil was leaking from would have been worth the money.

[Jackie Treehorn]

Guys do you know if there is anywhere where i can see the underneath of the VW Golf GTD?

My car has been dropped off to VW yesterday on a recovery truck which i paid for.

The more i think of it the more certain i am this is related to my service done 2 months ago. Is the drain plug a plastic or metal one?

I have a feeling the branch will deny any wrongdoing on their part so what would you advise as the best approach for this.

It doesn't matter if they deny any wrongdoing, if the car is under warranty, its under warranty.  whether its something a technician touched or not.  Unless its related to something you have done to the car, or wearable friction items/consumables. 

However playing devils advocate, the dealer perhaps shouldn't be expected to come out to every breakdown of a car that long outside of service work (8 weeks) otherwise why would any of us have breakdown cover? Its likely related but they don't know this and going to pick up every customers car that doesn't have break down cover would be cost prohibitive.  But having to hire a recovery lorry must be expensive with the likes of RAC, AA, Green flag, VW road side assistance or part of your insurance being so cheap these days...

[Talk-torque]

.........but they will need to explain where the oil went. If there isn't a big hole somewhere, they will have a problem excusing themselves. As said, I think you need to get VW Customer Services involved, and the best way to do this seems to be via your social media of choice.

[martial25]

Just to update you all, i collected my car this afternoon. They have fixed it apparently a faulty washer on the sump plug.

There is no charge and will reimburse me the recovery truck fee.

Lucky that the issue occurred whilst the car was parked up and there is no long term damage. Annoyed it happened still.

Still thinking of a complaint letter to VW though

[JoeGTI]

Just to update you all, i collected my car this afternoon. They have fixed it apparently a faulty washer on the sump plug.

There is no charge and will reimburse me the recovery truck fee.

Lucky that the issue occurred whilst the car was parked up and there is no long term damage. Annoyed it happened still.

Still thinking of a complaint letter to VW though

Good news.

I'd be of the view - mistakes happen. It's how the complaint is dealt with that I'd be concerned with. If the problem was dealt with promptly without fuss and minimal hassle (and it seems to have been in this case) then I'd leave it be and move on.

[gtiaps]

Just to update you all, i collected my car this afternoon. They have fixed it apparently a faulty washer on the sump plug.

There is no charge and will reimburse me the recovery truck fee.

Lucky that the issue occurred whilst the car was parked up and there is no long term damage. Annoyed it happened still.

Still thinking of a complaint letter to VW though

Congrats glad it's sorted and no more serious than a washer. .

[Dully]

Just to update you all, i collected my car this afternoon. They have fixed it apparently a faulty washer on the sump plug.

There is no charge and will reimburse me the recovery truck fee.

Lucky that the issue occurred whilst the car was parked up and there is no long term damage. Annoyed it happened still.

Still thinking of a complaint letter to VW though

I don't buy that at all, I would think the only way oil has come out like that is due to a sump plug not being fitted properly  Glad you are all sorted, that could have been an expensive repair.