Oh dear. Sorry to burst the bubble, but Autoglass are total jokers. £350-400 quids worth of trim replaced, a genuine Audi screen in the end (the Pilkington branded ones they brought were so so bad the offered a genuine item), 4 repair attempts and a refund of my excess in recognition of being well and truly sh!te. Can't bring myself to type the whole thing out but it was so ridiculous as to be funny if they hadn't made a mess of my car.
Your mileage may vary.