VW Tracker Accuracy?

[kelvyn29]

Just spoken to our lease company handling it & shes spoken to the dealer who believes the car will be ready for me to collect 1st/2nd week September

[kelvyn29]

Just checked the tracker & jumped to stage 3 and build week confirmwd but does not show the date.

[brettblade]

The live chat is one of the contact options under "Contact Us" on the VW website - just give them your order number and they have access to far more detailed information.

On checking the tracker now (which incidentally doesn't look anything like the above one either), it has indeed skipped stage 4 and is now showing "In Transit".

I'm still hopeful of 1st Sep!

[Brenbo]

Welcome to my world.  My tracker is still showing Stage 3 Build Week Confirmed.  Even though when i emailed my VW Dealer a day or two ago they said my car was definitely built and had definitely left the factory?  My VW Tracker is also showing no date, it is apparently a fault on the tracker.  I suspect the tracker is properly broken at present unless someone can confirm otherwise that it is working?  I did have a date on my Tracker about 3 or 4 weeks ago then it disappeared and that is how it has stayed ever since. 

You may find you will have to keep up to date with your cars progress the old fashioned way this time by pestering your Dealer. 

As a side note, I used the tracker for my current car when I ordered it 3 years ago and it worked a treat.  But this year it looks like it is broke. 

[Brenbo]

Cheers for the heads up "Brettblade" the live chat is a great feature.  For others in the same boat go to the following link
http://www.volkswagen.co.uk/need-help/contact-us?channel=liveChat

[Brenbo]

Some info from my Live Chat with VW UK in regards to the status of my cars build.

01. The Week Commence date of 01/08/16 is for a two week period not a single week.  So it is actually a fortnight commence date in reality.

02. The average factory to dealer transit timescale for a car will be 4-6 weeks give or take some time for logistics and location in the UK.  Although I was quoted 4-5 weeks for Exeter and someone else on this forum was quoted 6-8 weeks for South Yorkshire? 

03. I can confirm the Tracker is broken (which is why the date is not shown). it is in the process of being fixed this present moment in time.  So as a result don't bother to use it and use live chat instead.  Just go to VW Uk website, Contact Us and select Live Chat as Brettblade original posted.

I was told it is possible my car is built going by my build week commence date, but no hard proof or facts whether it has or not.  However my Dealer has told me they have it down as built and left the factory so I guess I will have to take their word on this occasion.  They are usually pretty good.  Just one hiccup with info recently which made me question it.

hope this info helps you guys, will keep you posted. 

[kelvyn29]

Yeah just spoke to online advisor

Sam
Thank you for waiting. I have been advised that your confirmed build week is week 35 which is the week commencing on 29/08/2016

Sam
You're welcome. I have also been advised that there have been a few technical issues with our online tracking system and the Web Team is trying to fix this.

[Brenbo]

No way, I spoke to Sam as well...  Heh it's a small world! 

If more of us tell them then maybe they will fix the damn Tracker. 

@Kelvyn29:  Sad to hear your build week is not until 29/08/16 but it will be worth the wait, I guarantee it.  I had to wait twice as long as the originally predicted date when I bought my current GTI PP, but when I finally got it the extended wait was all forgotten.... Well that is until now with my Golf R on order. 

[Brenbo]

My VW Tracker has just moved up to Stage 04 Build In Progress.  Looks like they may have had a look at the fault on the Tracker?   

The tracker states it takes on average 4 weeks to get to the dealer from Stage 4 onward.  Lets hope this is the case as this would mean an early september hand over for the car. 

[brettblade]

Some info from my Live Chat with VW UK in regards to the status of my cars build.

01. The Week Commence date of 01/08/16 is for a two week period not a single week.  So it is actually a fortnight commence date in reality.

02. The average factory to dealer transit timescale for a car will be 4-6 weeks give or take some time for logistics and location in the UK.  Although I was quoted 4-5 weeks for Exeter and someone else on this forum was quoted 6-8 weeks for South Yorkshire? 

03. I can confirm the Tracker is broken (which is why the date is not shown). it is in the process of being fixed this present moment in time.  So as a result don't bother to use it and use live chat instead.  Just go to VW Uk website, Contact Us and select Live Chat as Brettblade original posted.

I was told it is possible my car is built going by my build week commence date, but no hard proof or facts whether it has or not.  However my Dealer has told me they have it down as built and left the factory so I guess I will have to take their word on this occasion.  They are usually pretty good.  Just one hiccup with info recently which made me question it.

hope this info helps you guys, will keep you posted. 

The 6-8 weeks was on live chat, but on that particular occasion the agent must have made a number up, as from a later chat it transpired that the car had already been built at the time of the chat stating 6-8 weeks!