@Kelvyn29, what browser or device are you looking at to get the VW Tracker which looks like that? The tracker I am looking at, looks nothing like the screenshot. Also you may have a long wait. Mine went to stage 2 at around the same timescale then just sat there for a long time. Hope yours is quicker than it has been for some of us.
@Brettblade, Good news about your car, hope I get as detailed info about my car from my VW Dealer. What is the live chat you mentioned, where do I go to access it?