Just had an email from my salesman after I emailed him a scan of my drivers license so he can arrange the 5 day free insurance and get the R taxed when it arrives (just me thinking ahead, he hadn't asked for it).
Was expecting him to be off today, but he's emailed me a screen dump of his system showing that it is still awaiting clearance at Tyne. He says that as soon as it is cleared, he will arrange for it to be collected rather than wait for VW UK's appointed transporter to deliver it.
If Only VW AG provided a level of service that attentive.